Comments on: Xtra Helpdesk moving to the Philippines

By: kiwi

kiwi — Thu, 03 May 2007 10:26:04 +0000

This is a good move by Telecom..Filipino’s are good when it comes to troubleshooting. They are the best…

By: Herman

Herman — Fri, 27 Oct 2006 02:30:16 +0000

By: burt

burt — Sat, 12 Aug 2006 01:45:24 +0000

Telecom can get the sort of labour rates that are paid in the Philippines here in NZ. Just call the labour party, they have contacts that can help with staff requirements.

Sheeeesh, no need to move.

By: SPC

SPC — Fri, 11 Aug 2006 12:27:02 +0000

Meaning they have to have help desks – but they don’t have to be any good.

It’s like bank fees – they assume that people won’t bother going elsewhere until they need to use the help desk and find it’s no good (all it will be is people referring to a manual providing standard answers to standard problems). In the first half hour they will identify the problem and in the the second the standard answer will be worked through.

By: Gaz

Gaz — Fri, 11 Aug 2006 05:43:50 +0000

Christ, it can only get worse! I have enough trouble trying to speak to people at some helpdesks in New Zealand (southern cross is one among many) let alone if it were outsourced to somewhere where they don’t even speak English!

By: anonymous

anonymous — Thu, 10 Aug 2006 22:46:42 +0000

They have been outsourcing for quite some time now (Over 3 or 4 months) as a ‘trial’
There is talk they will move other services, as it is considerably cheaper.
(123, broadband support, etc)

By: tim barclay

tim barclay — Thu, 10 Aug 2006 19:06:40 +0000

They will outsource a lot more than this. Their computer services could easily be outsourced to India for instance etc etc etc.