Comments on: Customer Service 101

By: James Craig

James Craig — Fri, 11 Feb 2011 03:44:31 +0000

Wow.. I totally disagree with you there @krimsonlake. Where do you get “rude and unnecessary”? I would say the email was quite necessary considering they no longer wished to use the services of the great marquee company. And rude would have been to not send an email at all. People’s weddings are understandably important to them, and they deserve aboslutely to have things the way they want them on their big day. Katrina was way out of line responing like that, with comments that were quite hateful, speaking of the couple’s “class” as though she is something special herself. I own and operate NZ Marquee Hire in Auckalnd and I can assure you my customers would never receive such treatment, whether they went through with the purchase or otherwise.

By: James Craig

James Craig — Fri, 11 Feb 2011 03:38:47 +0000

Wow.. I totally disagree with you there @krimsonlake. Where do you get "rude and unnecessary"? I would say the email was quite necessary considering they no longer wished to use the services of the great marquee company. And rude would have been to not send an email at all. People's weddings are understandably important to them, and they deserve aboslutely to have things the way they want them on their big day. Katrina was way out of line responing like that, with comments that were quite hateful, speaking of the couple's "class" as though she is something special herself. I own and operate NZ Marquee Hire in Auckalnd and I can assure you my customers would never receive such treatment, whether they went through with the purchase or otherwise.

By: krimsonlake

krimsonlake — Mon, 20 Nov 2006 21:48:35 +0000

I honestly don’t feel a shred of sympathy for the couple who got that email. Their initial email was rude and unnecessary, and dare I say it classless. They were cheap and nasty in their initial email, showing a complete lack of manners and tact.

Then they get offended because the recipient responds in kind, only with a little more flair? Crybabies!

By: AGJ

AGJ — Sat, 18 Nov 2006 22:11:59 +0000

The Herald picks up the story. Poor Klaus had to fire his own wife. http://subs.nzherald.co.nz/section/story.cfm?c_id=1&ObjectID=10411458

By: Fred

Fred — Sat, 18 Nov 2006 10:11:05 +0000

“Far from being ‘tacky’ and ‘cheap’, the woman getting married was supposed to be a lawyer or something..”.

Blogs are a wonderful thing, ya just don’t know when your baseline is going to get recalibrated.
)

By: Fletch

Fletch — Sat, 18 Nov 2006 09:40:37 +0000

It’s true..
My dad says he saw this story on Prime news, and they followed it up and contacted the company etc, etc, and they said it was wrong of the woman to write that and it would never, never happen again.

Far from being ‘tacky’ and ‘cheap’, the woman getting married was supposed to be a lawyer or something…

By: Fred

Fred — Sat, 18 Nov 2006 09:23:05 +0000

Sounds accurate.
The revenge of the cheap and nasties.

By: Span

Span — Sat, 18 Nov 2006 08:42:12 +0000

Sorry, my bad, that statement wasn’t up when I looked at their website, there was just some music and a grey box in the middle of the screen. Obviously I was on a crap connection or they were having some problems at their end.

And now that I’ve seen the website, I remember seeing this company at several wedding shows in Auckland a few years back.

By: mara

mara — Sat, 18 Nov 2006 06:59:14 +0000

crasster,
you are half correct,but I do get titted-off always seeing political capital being attempted out of thin air.Of course I take a passingly passionate response to politics in NZ.I also get bored with the Pavlovian response of the over-educated twats who assume that the media should be alerted every time they pass wind.BTW..I have a really great,no fail quiche recipe that everybody should know about.Kiss,Mara

By: JohnDalley

JohnDalley — Sat, 18 Nov 2006 04:06:31 +0000

Klaus.

Looks as though you have just learnt customer relations 101.
All the good work can be undone by one dubb ass staff members comment.

By: phil u

phil u — Sat, 18 Nov 2006 04:01:27 +0000

i would agree that a degree only shows you can get a degree..

but..y’know..if i’d drunk piss to anything like the degree i took other substances..

there’d be no way i’d have got past first year..

i only raised the subject..blubber..(can i call u blubs..?)

as a gentle riposte to your (usual) scurrillous insults/allegations..

anyway..whatever..

fuck you’re boring..blubber..

i don’t think i’ll bother any more..with you..

eh..?

see ya..!

and say goodbye to yr toxic mate muzza for me..eh..?

phil(whoar.co.nz

By: Whaleoil

Whaleoil — Sat, 18 Nov 2006 03:40:47 +0000

Having a degree only proves you can regurgitate what it is that Universities want to hear and that you can sit exams.

I rate people with degrees at the same level as people who have had a lifetime of bludging. Most of the time they are the same.

You only need a degree if you want to be somebodies slave.

From the looks of your typing the degree was in Txt Spk.

That is about all I could decipher from your rantings and ravings.

By: maria von trapp

maria von trapp — Sat, 18 Nov 2006 03:35:11 +0000

MSM has now gotten hold of this story. Good to see Craig Dale being brought back into the mix too

By: phil u

phil u — Sat, 18 Nov 2006 03:07:09 +0000

and interesting how whale-blubber has noted a connection between a miss-spent drug youth/adulthood…

and lapses in (his) standards(?) in punctuation…!

i wonder if he has told the scientists about his new findings..

btw whale blubber..my tertiary studies were long after that miss-spent drug youth/adulthood…

so i’m not sure how that fits with your colourful theories of ‘you’ve seen my drugs intake..and the damage done..’

‘cos i managed to go (academically) from 15 yr old drop-out to masters (hons)(2nd class) in five years..the shortest time possible..

(ahem)..about the second class honours..

you could blame the pot..or the raising of a little nipper at the same time…for that lapse from the potential of (hons)1st class..

this is all just to disabuse yr misinformation/abuse of the gift that is marijuana….

and brace yrself..whale-blubber..

all going well..it’ll be legalised/decriminalised under the next centre-left govt..

and that will remove the taint of control by common-garden crims..and gangs..

you might even ‘spark-up’ then.eh..?

phil(whoar.co.nz)

By: phil u

phil u — Sat, 18 Nov 2006 02:48:56 +0000

um..side show bob…thanks but no thanks on the ‘shrooms’…

my days of pschedelic adventures are long gone..

i tell ya..

good pot and a cuppa tea’ll do me.. !

going to the pub..just to go to the pub..just bores me rigid…

being drunk…bores me rigid..

hangovers bore me rigid…

you don’t get hangovers with pot ‘n tea..eh..?

and the high/stone is much more pleasant than alcohol..

phil(whoar.co.nz)

By: billy

billy — Sat, 18 Nov 2006 02:45:50 +0000

Priceless

By: Adolf Fiinkensein

Adolf Fiinkensein — Sat, 18 Nov 2006 02:00:07 +0000

Judging by the latest message on the marquee website, Katrina has been fired. She probably gained for her ungrateful employer at least half a millin dollars free publicity. Employment tribunal, anyone? Pretty quick due process with natural justice and all, by the look of it.
What an idiot.

By: side show bob

side show bob — Sat, 18 Nov 2006 01:39:53 +0000

Phil we have funny little mushrooms that grow around here ( March, April). There were some skinheads sitting in a paddock a the road a few years ago, funny thing was they thought they were one the moon or something like that. The men in blue had to come and take them home, it was a circus. If you think these would be beneficial in enhancing you greative jucies happy to send some as the cows won’t touch them.

By: Paul P

Paul P — Sat, 18 Nov 2006 01:27:17 +0000

From the apology on their website listed earlier:

“and perhaps more importantly it is generating many calls to the former customer which is stressful for him.”

He must have forwarded the email on so serves the pompous git right if he’s getting heaps of phone calls.

I agree with previous posters that he could have simply said thanks but no thanks.

By: phil u

phil u — Sat, 18 Nov 2006 01:23:42 +0000

gee..funny about that…whale-blubber..

anyone who knows me knows how virulently anti-speed/crack/p i am..

go figure..!..eh..?

phil(whoar.co.nz)

btw..whale-blubber..u r someone i would really recommend should smoke some industrial-strength pot..

u and yr alter-ego/toxic-twin muzza..(have u 2 ever been seen together..?..)..u cd both do with a good ‘stoning’..methinks..

we cd get really optimistic..and hope it might rub some of yr nasty bits off..eh..?

you cd both do with a dose of something/anything..

seriously tho’..i’d recommend a good dose of ‘e’ for you both too..
(y’know it was a therapy tool..eh.?..b4 the hysterical prohibitionists had their sway..)

and u 2 cd certainly do with some therapy..eh..?

wot with yr anger..and all..eh..?

and muzza with the ‘guns’…and his anger..love of warfare.re-enacting massacres..

sheesh..!

go fix yr heads..!

phil(whoar.co.nz)