I love Snapper

September 21st, 2008 at 3:00 pm by David Farrar

Have been using my card for a few weeks now and I have to say I love it. Not every bus is accepting it yet but most of them are, and it really is easy – just swipe on and off.

What I really like is one can login to the Snapper website and see your transactions and account balance. You can also top the card up online wih the right interface. And it emails or texts you when your balance is low.

The 25% on bus fares is good, but could be better. In London for zone one you pay 1.50 pounds using the Oyster card on the tube and 4.00 pounds if cash. On a bus it is 90p vs 2.000 pounds. If you really want customers to start using Snapper, you need that sort of margin. Oyster also has a daily price cap over all forms of .

Tags: , ,

26 Responses to “I love Snapper”

  1. dog_eat_dog (772 comments) says:

    What is this ‘public transport’? If I wish to get from my abode to the piggly wiggly down south, I must catch the trolly to the one-third mark, then take another operator’s auto-gyro to the next third, and the final third must be travelled by foot with sherpas.

    Quite frankly, DPF, not only is the idea of public transport morally bankrupt, but offering it at a discount to encourage usage is unheard of, and I won’t stand for this chicanery to be taught in any school my children go to.

    PS: Can Auckland get a proper bus network now please, that we can actually afford to use?

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  2. RRM (9,745 comments) says:

    I don’t think any of the green Newlands/Mana coachlines buses are involved with the Snapper scheme at all. I don’t know about the Hutt/Cityline buses. But all WCC buses seem to have the snapper readers and the new neon-illuminated, beeps bells and whistles cash registers that are associated with them. (These new cash registers appear to be cunningly designed so that it takes the driver twice as long as before to dial in a cash purchase! Fancy that…)

    I have a mate who is certain the Snapper card people are going to make the real money off targeted marketing, because once you have swiped onto a bus with your Snapper card, “they” know where you are and which billboards you are being driven past from one second to the next. I told him that with paranoia like that, he should be commenting on Kiwiblog. he may be right I guess; but I for one couldn’t care a jot if billboards are flipping over to target me with stuff that Big (Snapper/Brother) thinks I might want to buy, if it means a cheaper bus ride!

    I gather the Snapper card pricing is about comparable with 10-trip tickets etc.

    But my #1 benefit of using the snapper card is: less time spent in the presence of that one grumpy old driver – big guy with remarkable eyebrows) who is always getting pissed off with people and getting into arguments with them. (I sympathise with the guy and I wouldn’t want to be serving the general public all day either! But the last thing I need on my way home from work is a run-in with the ONE bus driver in the system who can’t see the lighter side of life…)

    They also need to design future buses with a wide enough front door, so that cash-paying passengers queueing for the till don’t obstruct people swiping their Snapper cards. If the intention is to speed things up at busy bus stops then little is actually gained if the queues aren’t effectively shortened.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  3. peterwn (3,233 comments) says:

    Pity they fell out with Paddys (Courtenany Place) and it seemed the Rutherford House shop and possibly the magazine shop in north Lambton Quay supported Paddys meaning that none of them are feeding Snapper although they all sold 10 trip tickets – they would seem to be very strategic Snapper locations. Wishbone north Lambton Quay has a snapper machine for purchases but AFAIK feed people only, not Snapper.

    It seems they email you when there is only enough money left for one ride, that is just not enough. The threshold should be user adjustable.

    David’s comment that a few buses do not have Snapper surprises me since 10 trip tickets are no longer sold AFAIK and they surely would have had enough time to fit Snapper to the whole fleet.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  4. Mike (162 comments) says:

    Its nice that you don’t have to register your name to it like the Oyster cars and the Christchurch version too, very much appreciated.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  5. Put it away (2,888 comments) says:

    I like the idea of 25% off but I don’t want to be one of those pricks who blocks the back door of the bus while they go “Please try your card again” five times while other people are trying to get out. I was happy with the same discount on the 10 trip punch tickets, and I never had my time wasted because the puncher fail to clip a ticket. It’s a crock that it saves you carrying cash, because you’d still need to carry change for the times the the thing fails to read. Mneh.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  6. somewhatthoughtful (461 comments) says:

    the greatest thing about the 25% off is that they put the prices up 25% the day they took 10-trip tickets off the market….

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  7. Tamaki Resident (66 comments) says:

    Trying to encourage the use of public transport? Isn’t that Green Party policy? :-)

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  8. artemisia (235 comments) says:

    I have noticed a bunch of new Snapper feeder outlets popping up round the CBD in the last couple of weeks.

    One of the big advantages is not needing separate 10 trip tickets for different zones.

    Would like to see the Cable Car brought on board as well – their current card system for regulars is a piece of shite, often with one or more machines down. Not to mention the initial teething problems that went on for months. Clearly badly tested.

    While on the subject, the Cable Car 10 minute timetable seems to have gone out the window, with drivers hanging about socialising with little concern for the timetable. Bad look.

    Snapper – I have not personally had problems, and I’ve had a card since the first week. But from conversations in the office, there’s plenty of misinformation out there. Such as – the readers deduct a fare if you are walking past the bus. Plus a few anecdotes of people trying and trying to get their card tagged on, or worse, tagged off. Talking about swiping the cards doesn’t help – they need to be held still to be read.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  9. Put it away (2,888 comments) says:

    And you gotta love the logic where they have a special on at the moment where you only pay $30 to buy a snapper loaded with $20 and this saves you $5…

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  10. Southern Raider (1,773 comments) says:

    I would just like the advertised buses in Auckland to turn up.

    Every second time I try to catch one to go to the pub I end up having to get a taxi. Quite often only the third bus of the three scheduled turn up.

    Also if they want me to use public transport why do they resort to almost one bus an hour after 6pm? I’m trying to use public transport and not drink and drive, but they aren’t helping me.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  11. Gabriel Pollard (9 comments) says:

    The bus system in Christchurch is very good, with the electronic cards called the MetroCard. All buses no matter the operator have a card reading scanner, and you only have to have it read on entry to the bus. After two paying fares, all others is free for that day. And for a child ticket it is $1.40 cash, MetroCard it is $0.95.

    There are many more benefits too.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  12. stuarts-burgers (101 comments) says:

    Metro Card here in Christchurch is good with 1 big zone that covers most of the City and two trips with in 2 hours for the one fare.
    There is a limit of two fares a day or ten a week that come off your card so if you use the card to go to and from work then any other rides that day are free and after 10 fares are paid during the period Monday to Sunday the rest are free as well.
    Down side my bus route was recently reorganised to make sure the buses could handle the extra loadings etc and instead of 3 an hour from 7.30 am to 6 pm we now have 2 but they assure us that the bus will now always turn up on time. The time keeping was not brilliant at times.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  13. kiwipolemicist (393 comments) says:

    The Sanpper sounds great, and the brand has all sorts of possibilities, eg “feed your snapper”. DPF, will you get one of the USB gizmos for reloading?

    It reminds me of the Octopus card in Hong Kong which can be used on transport and in many shops.

    http://www.kiwipolemicist.wordpress.com

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  14. Portia (204 comments) says:

    If this initiative doesn’t pull public transport out of the red, then I don’t know what will. Why? Well, how easy is it to hop off the bus and forget to “tag off”? Unfortunately though, the dear wee snapper then assumes that you went right to the end of the line and charges you the maximum fare next time you “tag on”. Each time that happens, Stagecoach are unjustly enriched. They must be laughing all the way to the bank…

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  15. Put it away (2,888 comments) says:

    Yeah what a scam about forgetting to tag off. The fair thing to do would be to assume the passenger got off the same stop as the last time they travelled that route

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  16. expat (4,048 comments) says:

    Which marketing ‘Jeenyus’ came up with the name Snapper? Where did the eureka moment come from?

    Oyster, Snapper, nup, can’t imagine.

    Well, at leats its wasn’t Snappa, although I bet it was on the short list.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  17. Put it away (2,888 comments) says:

    or Snapr

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  18. expat (4,048 comments) says:

    oh god, yes, you’re right putitaway. I can see it now, some lippy marketing eedjits ‘brain’storming to come up with snappa, snapr, snapper.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  19. Mike (162 comments) says:

    “stuarts-burgers
    Metro Card here in Christchurch is good with 1 big zone that covers most of the City and two trips with in 2 hours for the one fare.”

    Christchurch being one large generally homogeneous urban sprawl suits the 1 large inner zone way much better. Wellington is all over the show with different trips of the same length taking vastly different amounts of time. There’s a bit of room for simplification in Wellington but the whole tagging on and off thing does away with that.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  20. hubbers (231 comments) says:

    In all fairness the Oyster prices aren’t really discounted compared to the pre-Oyster prices. It’s more a case of if you don’t have an Oyster card you have to pay massively inflated non-Oyster prices.

    It’s still very motivational though.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  21. clintheine (1,570 comments) says:

    Every year they raise the price of tickets in London so the discount we get is still more each year… it’s costing me £100 a month to go within the main 2 zones here with overcrowded stifling heated tubes, and I am one of the lucky ones as I live in lovely zone 2. :)

    Oyster is good though, but the city dies make a mint screwing tourists out of their cash when they visit. The tubes here are still the most expensive in the world with or without the discount.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  22. expat (4,048 comments) says:

    get up early and travel off peak clint, tubes are great at 6.45am

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  23. OECD rank 22 kiwi (2,823 comments) says:

    For a moment I thought the title of the post was “I like slapper” :D

    Best experienced in plural.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  24. expat (4,048 comments) says:

    I’ve heard you do mate. Especially the finer birds from the thames estuary region ;)

    blond, patent leatherette boots and a liking for smirnoff ice…. :)

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  25. OECD rank 22 kiwi (2,823 comments) says:

    clintheine says at 5:54 am:

    but the city dies make a mint screwing tourists out of their cash when they visit.

    So true. Interestingly a cash fare is £4 while an oyster card requires a £3 “deposit” and £1.50 for a zone one fare.

    Does anyone bother to register their Oyster cards? Is it basically a try out for ID cards? Luckily ID Cards are dead ducks just like Labour government here in the UK.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  26. OECD rank 22 kiwi (2,823 comments) says:

    Nothing wrong an with “Essex girl” their expat. % :P

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote

Leave a Reply

You must be logged in to post a comment.