My mum’s phone is not working in London, and my guess was it was not set to roam. E-mailed Vodafone asking if they could do it, and had an e-mail response back in five minutes and a phone call within 30 minutes, and then all fixed.
Makes a wonderful change from some companies. The worst customer service I have had recently the other way was a travel website where you had to phone them in Singapore to change a booking, and you spend around 40 minutes on hold – paying international call rates the whole way. Grrrr.
What are you good and bad customer service experiences?