Mail delays
August 16th, 2010 at 9:29 pm by David FarrarJust had several e-mails turn up, many days after they were sent. As far as I can tell the problem is at Vodafone/Ihug. I have posted the headers below, so those more proficient can confirm where the problem is. Has anyone else experienced such problems?
Return-path: xxxxxx
Envelope-to: dpf@ihug.co.nz
Received: from pub.filter4.content.vf.net.nz (filter4.content.vf.net.nz) [10.80.49.4]
by mx24.content.ihug.net.nz with esmtp
(Exim 4.60 #1 (Debian); Ihug conf #216)
id 1OkrVg-0008UB-RX; Mon, 16 Aug 2010 16:41:20 +1200
X-IronPort-Anti-Spam-Result: AmwNAP5daEzKCA0k/2dsb2JhbAB0UJE6hRUViBhxuQ6FOwSMSw
X-IronPort-AV: E=Sophos;i=”4.55,374,1278244800″;
d=”scan’208,217,145″;a=”289760230″
Received: from gatekeeperwn.acc.co.nz ([202.8.13.36])
by pub.filter4.content.vf.net.nz with ESMTP; 06 Aug 2010 08:40:50 +1200
Received: from mxwn.acc.co.nz (Not Verified[172.17.8.185]) by gatekeeperwn.acc.co.nz with MailMarshal (v6,5,4,7535)
id <B4c5b21d80000>; Fri, 06 Aug 2010 08:40:56 +1200
Received: from kdcsxc0001.ds.acc.co.nz (Not Verified[10.243.11.2]) by mxwn.acc.co.nz with MailMarshal (v5.5.7.1596)
id <B000f470ec>; Fri, 06 Aug 2010 08:24:02 +1200
Received: from corsxc0001.ds.acc.co.nz ([10.99.11.6]) by kdcsxc0001.ds.acc.co.nz with Microsoft SMTPSVC(6.0.3790.4675);
Fri, 6 Aug 2010 08:40:50 +1200
X-MimeOLE: Produced By Microsoft Exchange V6.5
MIME-Version: 1.0
Subject: xxxxx
Date: Fri, 6 Aug 2010 08:40:49 +1200Message-ID: xxxxx
In-Reply-To: xxxxxx
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
From: xxxxxx
To: “Dave Farrar” <dpf@ihug.co.nz>,
X-OriginalArrivalTime: 05 Aug 2010 20:40:50.0432 (UTC) FILETIME=[7D926000:01CB34DE]
Content-class: urn:content-classes:message
Content-Type: multipart/related;
type=”multipart/alternative”;
boundary=”—-_=_NextPart_001_01CB34DE.7D3E8EE4″
X-Brightmail-Tracker: AAAAAQAAAlk=
To me it looks like a Vodafone server got the e-mail on the 6th of August and didn’t pass it on to the Ihug server until the 16th of August – 10 days later.
I will be very unhappy if this occurs again.
Tags: Vodafone
August 16th, 2010 at 9:49 pm
Vodafone and ihug are the same company.
[DPF: I know. That is why there is no excuse if the delay was between two internal servers of theirs]
Vote:August 16th, 2010 at 9:59 pm
Near as I can make out, it looks like your message was dumped in the server’s spam folder for some reason. You would have waited for someone to clear it manually.
Vote:August 16th, 2010 at 10:10 pm
ACC still running exchange 2003…
Vote:August 16th, 2010 at 10:16 pm
You are lucky that you are getting any of your emails at all.
Vodafone bought iHug over a year ago and they seem to have set about deliberately destroying the service. I am still with iHug for some of my email accounts and some days my Outlook Express tries and tries to clear them with no success and just sends back error messages. When I give up in disgust and attempt to log on to their webmail server I usually find it is down too.
Calls to the Vodafone ‘business’ whatsisname help-thingy line usually initiate a run-around while somebody works out what ‘iHug’ means…. followed by a non-comittal bland fob-off.
So, the digital solution doesn’t work. The analogue solution might have better results. The analogue solution would involve tying a note saying “fix my fucking email, you slack bastards” and throwing it through a window in their fancy downtown Viaduct offices. Maybe this is the method to try next time….?
Vote:August 16th, 2010 at 11:09 pm
DM: Yes I have had problems with their servers also.. It may be close to the point where I abandon Ihug after 14 years.
Vote:August 16th, 2010 at 11:18 pm
Time to support your local?
Vote:Actrix is tops in many ISP polls for service. New Zealand’s first ISP. Been good to me for 4 years now.
August 17th, 2010 at 12:09 am
Ihug are lowlife, lying, thieving scumbag cunts with no redeeming features.
Dump the bastards! Quick!
Vote:August 17th, 2010 at 5:17 am
Not only Vodafone and not only international. Happens here in NZ as well with Telecom. Both with e-mails and texts. We have had a number of occasions where e-mails or texts have turned up days after they were sent. In a recent example my wife (a real estate agent) received an e-mail from a client saying he wanted to put in an offer on a house. The only thing was this was the house he had put an offer on four days earlier. My wife was a bit bemused and checked up with him. Turns out he had sent the e-mail before putting in the offer, and had phoned my wife to make the offer due to not getting a reply to the e-mail.
This sort of thing is not good enough. In this case it could have cost my wife several thousand in commissions.
Vote:August 17th, 2010 at 7:24 am
Jeez, Tinman, is the filthy language necessary?
One thing I have noticed, is that email delivery has become increasingly important.
Our laws need to catch up in this area, to set service levels for locally based service providers. Imagine if NZ post were allowed to lose as much mail as they liked?
Vote:August 17th, 2010 at 7:43 am
I run all my email using my gmail account as a consolidating mail server, this means I am not reliant on slack arse ISP’s and that I can utilise gmails mobile mail app on my blackberry/handheld device. The only downside is the app is hard wired to pull mail every 15 minutes rather than more frequently.
Vote:August 17th, 2010 at 8:18 am
Yes expat it seems that one of these free email accounts is often better than one that you pay for! Wierd eh? I have hotmail too and I have never experienced a problem with it. But the problem is that I have a business and operating a business through a hotmail account looks so flaky.
Vote:August 17th, 2010 at 8:41 am
I’ve been getting some txt delays of 24 hours as well.
Vote:August 17th, 2010 at 9:48 am
I’d leave Vodafone/ihug in a heartbeat except for a couple of email addresses I have and won’t be able to get them again.
Vote:Ihug used to be great under the Wood brothers….. But alas…..
August 17th, 2010 at 10:17 am
@dave mann: Google Apps. US$50 per year per account run under your own domain or as many as you want. Plus with Microsoft Word becoming less and less relevant with every release Google Docs is showing some benefits.
@Michaels Why don’t you change your Vodafone account to dialup ($10 a month) and then just pull emails into your new account.
Vote:August 17th, 2010 at 10:54 am
wreck1080 (1,149) Says:
August 17th, 2010 at 7:24 am
Jeez, Tinman, is the filthy language necessary?
Yes.
Vote:August 17th, 2010 at 11:28 am
Heck, you can just pay VF $4.95 a month to keep the mailboxes.
Also keep in mind SMTP is a “best effort” delivery mechanism, with no guarrantee of delivery. If it is important, follow up using another means.
Vote:August 17th, 2010 at 11:34 am
I was also with iHug for about 10 years but switched to Xtra when I got broadband. iHug did offer to keep the email for $4.95 a month like pidge says but I decided to make a clean break. It is hard though, changing all your email addresses of everything like Amazon, Paypal, stock photo sites, and whatever else you subscribe to, or have bought stuff from.
I really do miss iHug for the free webspace they gave you as part of your plan. It was easy to FTP in and upload a pic for someone, or a demo website, and Xtra doesn’t seem to have that as part of what you get for your monthly payment.
Vote:August 17th, 2010 at 11:41 am
PS, I saw a segment on the news the other night about gamers complaining of slow broadband speeds with Vodafone. Apparently, the latency between doing an action and that being applied to the character online is slow right now.
Vote:August 17th, 2010 at 6:54 pm
Dave, hear ya and agree. Worth taking a look at gmail for small business though its pretty compelling and isp independent. Not sure how well it scales but does me OK for now.
Anyone out there got any good small business email/hosting experienes?
Vote:August 18th, 2010 at 10:22 pm
I had a load of emails that either bounced or didn’t get through that were sent on 6 August too and only arrived on 17 August. Several were materials needed for an important meeting the following day which obviously no one received and I didn’t realise until 11 days later. I’m also with Vodafone (signed up due to free MySky when we moved) but the internet keeps running super slow at times through no fault of our own — we’re nowhere near the limit. NZ is making it very hard for its citizens to be global players when we’re stuck down at the bottom of the world with primitive telecommunications!
Vote: