Mail delays

August 16th, 2010 at 9:29 pm by David Farrar

Just had several e-mails turn up, many days after they were sent. As far as I can tell the problem is at /Ihug. I have posted the headers below, so those more proficient can confirm where the problem is. Has anyone else experienced such problems?

Return-path: xxxxxx
Envelope-to: dpf@ihug.co.nz
Received: from pub.filter4.content.vf.net.nz (filter4.content.vf.net.nz) [10.80.49.4]
by mx24.content.ihug.net.nz with esmtp
(Exim 4.60 #1 (Debian); Ihug conf #216)
id 1OkrVg-0008UB-RX; Mon, 16 Aug 2010 16:41:20 +1200

X-IronPort-Anti-Spam-Result: AmwNAP5daEzKCA0k/2dsb2JhbAB0UJE6hRUViBhxuQ6FOwSMSw
X-IronPort-AV: E=Sophos;i=”4.55,374,1278244800″;
d=”scan’208,217,145″;a=”289760230″
Received: from gatekeeperwn.acc.co.nz ([202.8.13.36])
by pub.filter4.content.vf.net.nz with ESMTP; 06 Aug 2010 08:40:50 +1200
Received: from mxwn.acc.co.nz (Not Verified[172.17.8.185]) by gatekeeperwn.acc.co.nz with MailMarshal (v6,5,4,7535)
id <B4c5b21d80000>; Fri, 06 Aug 2010 08:40:56 +1200
Received: from kdcsxc0001.ds.acc.co.nz (Not Verified[10.243.11.2]) by mxwn.acc.co.nz with MailMarshal (v5.5.7.1596)
id <B000f470ec>; Fri, 06 Aug 2010 08:24:02 +1200
Received: from corsxc0001.ds.acc.co.nz ([10.99.11.6]) by kdcsxc0001.ds.acc.co.nz with Microsoft SMTPSVC(6.0.3790.4675);
Fri, 6 Aug 2010 08:40:50 +1200
X-MimeOLE: Produced By Microsoft Exchange V6.5
MIME-Version: 1.0
Subject: xxxxx
Date: Fri, 6 Aug 2010 08:40:49 +1200
Message-ID: xxxxx
In-Reply-To: xxxxxx
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
From: xxxxxx
To: “Dave Farrar” <dpf@ihug.co.nz>,
X-OriginalArrivalTime: 05 Aug 2010 20:40:50.0432 (UTC) FILETIME=[7D926000:01CB34DE]
Content-class: urn:content-classes:message
Content-Type: multipart/related;
type=”multipart/alternative”;
boundary=”—-_=_NextPart_001_01CB34DE.7D3E8EE4″
X-Brightmail-Tracker: AAAAAQAAAlk=

To me it looks like a Vodafone server got the e-mail on the 6th of August and didn’t pass it on to the Ihug server until the 16th of August – 10 days later.

I will be very unhappy if this occurs again.

Tags:

20 Responses to “Mail delays”

  1. Whaleoil (767 comments) says:

    Vodafone and ihug are the same company.

    [DPF: I know. That is why there is no excuse if the delay was between two internal servers of theirs]

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  2. MacDoctor (63 comments) says:

    Near as I can make out, it looks like your message was dumped in the server’s spam folder for some reason. You would have waited for someone to clear it manually.

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  3. g_ (28 comments) says:

    ACC still running exchange 2003…

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  4. Dave Mann (1,224 comments) says:

    You are lucky that you are getting any of your emails at all.

    Vodafone bought iHug over a year ago and they seem to have set about deliberately destroying the service. I am still with iHug for some of my email accounts and some days my Outlook Express tries and tries to clear them with no success and just sends back error messages. When I give up in disgust and attempt to log on to their webmail server I usually find it is down too.

    Calls to the Vodafone ‘business’ whatsisname help-thingy line usually initiate a run-around while somebody works out what ‘iHug’ means…. followed by a non-comittal bland fob-off.

    So, the digital solution doesn’t work. The analogue solution might have better results. The analogue solution would involve tying a note saying “fix my fucking email, you slack bastards” and throwing it through a window in their fancy downtown Viaduct offices. Maybe this is the method to try next time….?

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  5. David Farrar (1,899 comments) says:

    DM: Yes I have had problems with their servers also.. It may be close to the point where I abandon Ihug after 14 years.

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  6. Ross Nixon (559 comments) says:

    Time to support your local?
    Actrix is tops in many ISP polls for service. New Zealand’s first ISP. Been good to me for 4 years now.

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  7. MT_Tinman (3,204 comments) says:

    Ihug are lowlife, lying, thieving scumbag cunts with no redeeming features.

    Dump the bastards! Quick!

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  8. tknorriss (327 comments) says:

    Not only Vodafone and not only international. Happens here in NZ as well with Telecom. Both with e-mails and texts. We have had a number of occasions where e-mails or texts have turned up days after they were sent. In a recent example my wife (a real estate agent) received an e-mail from a client saying he wanted to put in an offer on a house. The only thing was this was the house he had put an offer on four days earlier. My wife was a bit bemused and checked up with him. Turns out he had sent the e-mail before putting in the offer, and had phoned my wife to make the offer due to not getting a reply to the e-mail.

    This sort of thing is not good enough. In this case it could have cost my wife several thousand in commissions.

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  9. wreck1080 (3,923 comments) says:

    Jeez, Tinman, is the filthy language necessary?

    One thing I have noticed, is that email delivery has become increasingly important.

    Our laws need to catch up in this area, to set service levels for locally based service providers. Imagine if NZ post were allowed to lose as much mail as they liked?

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  10. expat (4,050 comments) says:

    I run all my email using my gmail account as a consolidating mail server, this means I am not reliant on slack arse ISP’s and that I can utilise gmails mobile mail app on my blackberry/handheld device. The only downside is the app is hard wired to pull mail every 15 minutes rather than more frequently.

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  11. Dave Mann (1,224 comments) says:

    Yes expat it seems that one of these free email accounts is often better than one that you pay for! Wierd eh? I have hotmail too and I have never experienced a problem with it. But the problem is that I have a business and operating a business through a hotmail account looks so flaky.

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  12. Murray (8,847 comments) says:

    I’ve been getting some txt delays of 24 hours as well.

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  13. Michaels (1,318 comments) says:

    I’d leave Vodafone/ihug in a heartbeat except for a couple of email addresses I have and won’t be able to get them again.
    Ihug used to be great under the Wood brothers….. But alas…..

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  14. labrator (1,850 comments) says:

    @dave mann: Google Apps. US$50 per year per account run under your own domain or as many as you want. Plus with Microsoft Word becoming less and less relevant with every release Google Docs is showing some benefits.

    @Michaels Why don’t you change your Vodafone account to dialup ($10 a month) and then just pull emails into your new account.

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  15. MT_Tinman (3,204 comments) says:

    wreck1080 (1,149) Says:
    August 17th, 2010 at 7:24 am

    Jeez, Tinman, is the filthy language necessary?

    Yes.

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  16. pidge (56 comments) says:

    Heck, you can just pay VF $4.95 a month to keep the mailboxes.

    Also keep in mind SMTP is a “best effort” delivery mechanism, with no guarrantee of delivery. If it is important, follow up using another means.

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  17. Fletch (6,408 comments) says:

    I was also with iHug for about 10 years but switched to Xtra when I got broadband. iHug did offer to keep the email for $4.95 a month like pidge says but I decided to make a clean break. It is hard though, changing all your email addresses of everything like Amazon, Paypal, stock photo sites, and whatever else you subscribe to, or have bought stuff from.

    I really do miss iHug for the free webspace they gave you as part of your plan. It was easy to FTP in and upload a pic for someone, or a demo website, and Xtra doesn’t seem to have that as part of what you get for your monthly payment.

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  18. Fletch (6,408 comments) says:

    PS, I saw a segment on the news the other night about gamers complaining of slow broadband speeds with Vodafone. Apparently, the latency between doing an action and that being applied to the character online is slow right now.

    Thousands of frustrated Kiwi gamers are demanding answers from one of our biggest internet providers.
    Vodafone customers have had a fortnight of delays, causing widespread disruption for people playing internet games online in real time.

    There are now several websites with thousands of angry posts, with many users saying they will be changing internet providers. The problem gamers have is latency, which means the lag time between clicking the mouse and seeing some action.

    The lag problem began two weeks ago and Vodafone doesn’t know when it will be completely fixed. There is no official information about the problem on the Vodafone website, only on the forum.

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  19. expat (4,050 comments) says:

    Dave, hear ya and agree. Worth taking a look at gmail for small business though its pretty compelling and isp independent. Not sure how well it scales but does me OK for now.

    Anyone out there got any good small business email/hosting experienes?

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  20. virgcat (1 comment) says:

    I had a load of emails that either bounced or didn’t get through that were sent on 6 August too and only arrived on 17 August. Several were materials needed for an important meeting the following day which obviously no one received and I didn’t realise until 11 days later. I’m also with Vodafone (signed up due to free MySky when we moved) but the internet keeps running super slow at times through no fault of our own — we’re nowhere near the limit. NZ is making it very hard for its citizens to be global players when we’re stuck down at the bottom of the world with primitive telecommunications!

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