Grrr

October 22nd, 2010 at 3:44 pm by David Farrar
  1. Go to watch my favourite programmes and find that the MySky decoder has had a record failure for the last day.
  2. Reboot the decoder, and then it comes up with updating listings and freezes there
  3. Reboot again and comes up with atmospheric conditions are interfering
  4. Ring Sky
  5. Sky tell me to reboot decoder – despite having already done it. No change
  6. They then say that perhaps the frequency the decoder is on is wrong and give me the code to change it. Do so but no fix.
  7. They then say they will send a technician out
  8. The next day they call to say that there have been several calls from our apartment block so probably a fault with our building aerial.
  9. Local company checks it out, and finds the power supply to the aerial has died. replaces it.
  10. Everyone else in building gets Sky back but me.
  11. Am stuck between sky saying it was a building fault and the body corporate saying it has now been fixed. Now been four days with no TV or Sky. Try rebooting decoder several more times.
  12. Finally decide will have to pay out of own pocket for a technician and ring one up. He confirms that there is no fault at the building end.
  13. I prepare to ring Sky again, but luckily mention to him that their previous advice had been to change the frequency. He rants about how they are morons and they should never ever advice customers to do that – there is one setting for commercial premises and one for residential and should never swap them.
  14. Luckily he knows the code to change the frequency (or whatever its technical name was) and yes hey presto after four days I have television again.

The moral of the story is the next time Sky stops working, do not ring Sky for help!

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19 Responses to “Grrr”

  1. Bevan (3,965 comments) says:

    DPF, another moral of the story – ring sky and bitch and moan as loud as possible about the freq thing and what the tech told you. Demand that they reimburse you for the cost.

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  2. dime (9,607 comments) says:

    I feel your pain DPF!

    A couple of months ago i hard a card failure. The girl at sky said they would post put a new card, i should have it in 5- 7 days! Was not a happy Dime.

    I said – cant a tech swing by. Reply – no chance.

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  3. bhudson (4,736 comments) says:

    DPF,

    You could ditch MySky and take the TelstraClear T-Box

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  4. coventry (316 comments) says:

    What is this Sky you speak of Comrade ?

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  5. RightNow (6,794 comments) says:

    NoSky seems to work much better than MySky

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  6. Pauleastbay (5,035 comments) says:

    And if you keep getting rain fade signal. Make sure the technician checks the white reciever thingy on the dish, they weather badly and they crack in NZ due to UV and moisture gets into cracks. First time took two visits and two new decoders before I got a tech who knew his stuff

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  7. voice of reason (491 comments) says:

    The sky is falling down the sky is falling down!

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  8. Christopher Thomson (376 comments) says:

    No mention of the MAN IN THE SKY?

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  9. labrator (1,820 comments) says:

    If you have half a brain (in the technical regards) never ever do anything a call center rep says to do. The reason is you probably know more or can intuit more about the problem than they can. The only reason you should ever ring them in the first place is to find out if something is wrong at their end. The exception is if the person at the other end can prove they have a brain like the last person you got obviously did.

    Can we have a law against monopoly broadcast rights? I’d like to be able to have internet pay per view for a lot of things that Sky has wrapped up in their overpriced service offerings and since they were first to reach mass market, they can out bid every one in just about everything that is offered.

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  10. insider (1,022 comments) says:

    Yes we are getting to the stage that we need the kind of separation that Telecom had on broadband to force competitive offerings. Live rugby is far more important than high speed porn

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  11. Bevan (3,965 comments) says:

    Live rugby is far more important than high speed porn

    Well opinions are like arseholes.

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  12. Pauleastbay (5,035 comments) says:

    Live rugby is far more important than high speed porn
    ……………..

    Crikey Outsider, are you an Aussie union speaking for me like that, lets not do anything rash here, easy easy!!!!!!!!!!!!

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  13. James (1,338 comments) says:

    Anyone else had the problem of the Mysky HDi decoder sensor not recieving the signal from the remote in a lit room? Had this issue since we got it….and with the replacement box too!

    Turn the lights off…works fine so they have used shit sensors in the production run.Also have had the “Mute” banner come up and no sound when pressing “i”….happens rarely but too often to let slide.

    Of course when we got a tech out it worked fine and we looked like cocks.That night it did it again….GRRRRRR is right.

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  14. Pauleastbay (5,035 comments) says:

    James

    Have you any Infra Red lighting in the room? or decorative lighting that will conffuse the sensor

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  15. Viking2 (11,220 comments) says:

    Many people would say the censor is confused so he’s amovin on and we are going to get a new one. Hopefully this time he/she won’t be gay or lesbian or some other weird and wonderful type of human being. Perhaps someone with a family and a better sense of morality.
    Oh not that censor.
    Sorry. Ha

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  16. side show bob (3,660 comments) says:

    We got three dishes, one scanner aerial, one TV aerial, one VHF aerial and one AM, shortwave aerial on or coming off the roof, just about give the NSA a run for their money.

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  17. James T Kirk (2 comments) says:

    All that hassle just to watch fucking Shortland Street

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  18. RKBee (1,344 comments) says:

    Lifes a bitch.

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  19. nigelh (1 comment) says:

    SKY insisted the problem why my MySKY had died was because of a tree in my place blocking the signal (form the satellite).
    This was ridiculous – it wasn’t an enormous tree but they insisted I had to cut it down and refused to do anything until I did..
    There was no way out in the end so I got it cut down but in a way it would grow again.
    SKY still didn’t work.
    I got my own guy who said the dish had got out of alignment or some technical issue and he changed it and it was fine.
    They are morons.

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