The 2009/10 annual report is here. One extract:
In 2009/10 we received 164 delay complaints against Ministers and central government agencies. This is down 23 per cent on 2008/09 numbers, and 43 per cent on 2007/08 numbers, and is the lowest number of delay complaints received since 1993/94
That’s great – suggest there has perhaps been a significant culture change.
The report provides a good breakdown of which agencies had the most complaints. However it does not report which agencies had the most complaints upheld against them – which could be the more relevant stat. One persistent complainer could warp the stats for an agency.