Vodafone quality

November 6th, 2010 at 1:32 pm by David Farrar

I’m not sure what the problem is, but ’s quality has not been great lately.

On around half a dozen occasions, people phoning me have not been able to get through – it goes straight to my voicemail, despite the fact my mobile phone is switched on, and not in use. I can only guess there was some sort of network congestion.

This is more than a minor inconvenience. Twice it has happened when radio stations are calling me to do live on air interviews at an arranged time.

I’ve also noticed lately many texts not being delivered to me for several hours, and sometimes not ever. Again this is more than a minor inconvenience when one of the texts is to say that someone is not meeting you at the airport, and you should grab a taxi instead.

Am I just very unlucky or have other Vodafone customers had these problems? Does this happen sometimes to Telecom customers? If calls and texts can not get through, then one has to seriously consider swapping networks.

Tags: ,

28 Responses to “Vodafone quality”

  1. Nigel (507 comments) says:

    Something is going on, though the adsl seems better now. Such a big opportunity for telecom, but they seem unable to capitalise.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  2. wikiriwhis business (3,883 comments) says:

    Well it seems the wealhty and underpriviliged are not so divided at all in some areas.

    Yup. Vodaphone texts are horrible. So are 2 degrees.

    Have to go back to 027.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  3. somewhatthoughtful (450 comments) says:

    tbh, serves you right for going with vodafone. they used to be good, but MAN

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  4. Pongo (371 comments) says:

    YES. My boss switched to vodaphone and the calls drop out and the quality is awful compared with his old XT, its a pain in the neck. Telecom may have had a few major glitches but their XT quality is in a different world to vodaphone.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  5. Christopher (425 comments) says:

    Happens to me all the time, both on XT and the old CDMA network.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  6. wikiriwhis business (3,883 comments) says:

    So I woner how many celebrities are going to stand back and watch for scientific evidence before they publicly endorse a technology product???

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  7. adamsmith1922 (888 comments) says:

    2 degree mobile data is good, better than Vodafone in many places

    both Telecom and Vodafone have service issues, the Vodafone text, call success rate has been ongoing for quite sometime in my experience, but is Telecom any better

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  8. Uplander (46 comments) says:

    Vodafone must have good PR. We have had a number of email problems and although network faults they never get reported in the media. Telecom on the other hand gets every glich reported. Maybe a tad unfair?

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  9. s.russell (1,559 comments) says:

    Late last night, as I drove home from work, I was overtaken by a car doing about 150kmh. I pulled over and called *555 to report it on my Vodafone cellphone. At first I was able to talk with the police clearly, but after a minute or two the sound became distorted and I could not make out what the officer was saying. We were both stationary at the time, so I was somewhat perplexed.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  10. Conor (24 comments) says:

    This seems to happen to me all the time – and also answerphone notifications a day late.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  11. infused (634 comments) says:

    Yep. Have had this complaint from a lot of people.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  12. Mark (497 comments) says:

    With calls going through start to messaging it maybe that you need to ask Vodaphone to allow for a longer period before the cell phone assumes you are not going to answer and puts it do your messaging service.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  13. adamsmith1922 (888 comments) says:

    Being picky, but it is VODAFONE, not VODAPHONE

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  14. nathan (12 comments) says:

    http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=70742

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  15. calendar girl (1,172 comments) says:

    Yes all that, plus Vodafone seems to have gone right over the top in terms of its spam mails to business phones, calls to verify that you are using the right program, letters about how they can help you run your business, etc.

    I’ve paid for the phone, and always pay my account bills on time. My wish is that Vodafone would just let me get on with my life and business without all these unnecessary contacts.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  16. wikiriwhis business (3,883 comments) says:

    Hmm, so what does ‘Voda’ mean

    Scroogle time.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  17. shady (251 comments) says:

    wikiriwhis business – Voda = water (AFAIK)

    I’ve had Vodafone for years – and not had the problem, but have had delays from other texts not coming through – just in the last couple of weeks.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  18. labrator (1,744 comments) says:

    Well I’m tempted to switch to telecom for their 3g data coverage. Getting 3g in places I can’t even get a vodafone signal is a good reason to switch.

    Hmm, so what does ‘Voda’ mean

    From wikipedia

    The name Vodafone comes from voice data fone

    Although it’s probably because vodaphone.com was gone when they went to register it…

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  19. eirron (1 comment) says:

    I’ve also had delayed voicemail messages. Sometimes I get two or three messages at once – the first one which will be from several days ago. Vodafone appears to “batch” messages and so its voicemail service can’t be relied on.

    Their network is also full of holes. For several years there’s been a hole on Brighton Rd in Parnell which drops calls. Why has there been a hole on one of Auckland’s busiest streets for years?

    More recently I’ve also experienced 3G unavailability even when I’ve got 5 bars of signal strength.

    This is the problem when you have 2 service providers operating an oligopoly (2 deg uses Vodafone’s infrastructure). There’s little competitive incentive to provide a good service although I understand that Telecom’s XT network (now that it’s fixed) is superior to Vodafone’s on availability and speed.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  20. homepaddock (431 comments) says:

    Telecom has better coverage than Vodafone outside main centres though it’s not as good with XT as it was with CDMA.

    Used to have problems with calls going straight to voicemail (on Telecom) but not recently.

    Had problems with delays to text messages with Teelcom in Wanaka last New Year but not since then – I put it down to too many people in an area not used to that volume of traffic.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  21. side show bob (3,660 comments) says:

    Yeah heard you on the Larry Williams show, Tuesday night, you were in the taxi but you kept disappearing. Oh by the way Larry had a dig at you but you probably missed it, something about not being a drinker :-).

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  22. stickshark (7 comments) says:

    Txting, and sometimes voice mail, doesn’t always come through on Telecom. I sometimes happen when my phone has been turned off. Turning back on may not get txt or notification of a new voicemail.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  23. Wally.Anchor (19 comments) says:

    I don’t get too many calls to my mobile so probably not in much of a position to comment. Having said that, I haven’t had any problems at all with Telecom XT, while Vodafone was a bit patchy (which was why I switched).

    Data though – Telecom is FAR superior in speed.

    Coverage isn’t great though out in the wops (Punakaiki for eg), but any reasonably built up area is fine.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  24. Shunda barunda (2,965 comments) says:

    Vodafone mobile broadband was ultra crap when I was on holiday even when there was supposedly a good signal, the wife and I have also had delayed texts.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  25. GJ (329 comments) says:

    Agree Vodafone in Auckland has major challenges and I have been with them for years. Its so bad I carry a 2 degrees phone for a backup as if I want to make a call that I don’t want to drop out of I use the 2 degrees. The wife is on 027 and has very few problems.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  26. LC (162 comments) says:

    After getting almost every call dropped on Vodafone 3G I now disable 3G service on the phone unless I want mobile broadband. My old Telecom CDMA phone was far superior for coverage and quality.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  27. berend (1,630 comments) says:

    I never have had a good experience with Vodafone mobiles. Had a subscription with them for 5 years, even after numerous complaints things never improved. Switched to Telecom, problem gone. What some companies don’t understand is that for some people they want quality above price. They are not every price sensitive, but very quality sensitive.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  28. Man in a Hat (11 comments) says:

    Second hand I have been told that Vodafone’s text messaging servers have been overloaded for a long time now. That’s the bottle neck.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote

Leave a Reply

You must be logged in to post a comment.