Vodafone quality
November 6th, 2010 at 1:32 pm by David FarrarI’m not sure what the problem is, but Vodafone’s quality has not been great lately.
On around half a dozen occasions, people phoning me have not been able to get through – it goes straight to my voicemail, despite the fact my mobile phone is switched on, and not in use. I can only guess there was some sort of network congestion.
This is more than a minor inconvenience. Twice it has happened when radio stations are calling me to do live on air interviews at an arranged time.
I’ve also noticed lately many texts not being delivered to me for several hours, and sometimes not ever. Again this is more than a minor inconvenience when one of the texts is to say that someone is not meeting you at the airport, and you should grab a taxi instead.
Am I just very unlucky or have other Vodafone customers had these problems? Does this happen sometimes to Telecom customers? If calls and texts can not get through, then one has to seriously consider swapping networks.
Related posts:
- Vodafone Customer Service
- Vodafone and Telecom settle
- Telecom v Vodafone data roaming prices
- Vodafone or Telecom or 2 Degrees?
November 6th, 2010 at 1:44 pm
Something is going on, though the adsl seems better now. Such a big opportunity for telecom, but they seem unable to capitalise.
Vote:November 6th, 2010 at 1:45 pm
Well it seems the wealhty and underpriviliged are not so divided at all in some areas.
Yup. Vodaphone texts are horrible. So are 2 degrees.
Have to go back to 027.
Vote:November 6th, 2010 at 1:45 pm
tbh, serves you right for going with vodafone. they used to be good, but MAN
Vote:November 6th, 2010 at 1:48 pm
YES. My boss switched to vodaphone and the calls drop out and the quality is awful compared with his old XT, its a pain in the neck. Telecom may have had a few major glitches but their XT quality is in a different world to vodaphone.
Vote:November 6th, 2010 at 2:01 pm
Happens to me all the time, both on XT and the old CDMA network.
Vote:November 6th, 2010 at 2:04 pm
So I woner how many celebrities are going to stand back and watch for scientific evidence before they publicly endorse a technology product???
Vote:November 6th, 2010 at 2:06 pm
2 degree mobile data is good, better than Vodafone in many places
both Telecom and Vodafone have service issues, the Vodafone text, call success rate has been ongoing for quite sometime in my experience, but is Telecom any better
Vote:November 6th, 2010 at 2:16 pm
Vodafone must have good PR. We have had a number of email problems and although network faults they never get reported in the media. Telecom on the other hand gets every glich reported. Maybe a tad unfair?
Vote:November 6th, 2010 at 2:17 pm
Late last night, as I drove home from work, I was overtaken by a car doing about 150kmh. I pulled over and called *555 to report it on my Vodafone cellphone. At first I was able to talk with the police clearly, but after a minute or two the sound became distorted and I could not make out what the officer was saying. We were both stationary at the time, so I was somewhat perplexed.
Vote:November 6th, 2010 at 2:37 pm
This seems to happen to me all the time – and also answerphone notifications a day late.
Vote:November 6th, 2010 at 2:38 pm
Yep. Have had this complaint from a lot of people.
Vote:November 6th, 2010 at 3:21 pm
With calls going through start to messaging it maybe that you need to ask Vodaphone to allow for a longer period before the cell phone assumes you are not going to answer and puts it do your messaging service.
Vote:November 6th, 2010 at 3:30 pm
Being picky, but it is VODAFONE, not VODAPHONE
Vote:November 6th, 2010 at 4:19 pm
http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=70742
Vote:November 6th, 2010 at 4:23 pm
Yes all that, plus Vodafone seems to have gone right over the top in terms of its spam mails to business phones, calls to verify that you are using the right program, letters about how they can help you run your business, etc.
I’ve paid for the phone, and always pay my account bills on time. My wish is that Vodafone would just let me get on with my life and business without all these unnecessary contacts.
Vote:November 6th, 2010 at 4:44 pm
Hmm, so what does ‘Voda’ mean
Scroogle time.
Vote:November 6th, 2010 at 5:06 pm
wikiriwhis business – Voda = water (AFAIK)
I’ve had Vodafone for years – and not had the problem, but have had delays from other texts not coming through – just in the last couple of weeks.
Vote:November 6th, 2010 at 7:12 pm
Well I’m tempted to switch to telecom for their 3g data coverage. Getting 3g in places I can’t even get a vodafone signal is a good reason to switch.
From wikipedia
Although it’s probably because vodaphone.com was gone when they went to register it…
Vote:November 6th, 2010 at 7:34 pm
I’ve also had delayed voicemail messages. Sometimes I get two or three messages at once – the first one which will be from several days ago. Vodafone appears to “batch” messages and so its voicemail service can’t be relied on.
Their network is also full of holes. For several years there’s been a hole on Brighton Rd in Parnell which drops calls. Why has there been a hole on one of Auckland’s busiest streets for years?
More recently I’ve also experienced 3G unavailability even when I’ve got 5 bars of signal strength.
This is the problem when you have 2 service providers operating an oligopoly (2 deg uses Vodafone’s infrastructure). There’s little competitive incentive to provide a good service although I understand that Telecom’s XT network (now that it’s fixed) is superior to Vodafone’s on availability and speed.
Vote:November 6th, 2010 at 7:35 pm
Telecom has better coverage than Vodafone outside main centres though it’s not as good with XT as it was with CDMA.
Used to have problems with calls going straight to voicemail (on Telecom) but not recently.
Had problems with delays to text messages with Teelcom in Wanaka last New Year but not since then – I put it down to too many people in an area not used to that volume of traffic.
Vote:November 6th, 2010 at 8:50 pm
Yeah heard you on the Larry Williams show, Tuesday night, you were in the taxi but you kept disappearing. Oh by the way Larry had a dig at you but you probably missed it, something about not being a drinker
.
Vote:November 6th, 2010 at 11:25 pm
Txting, and sometimes voice mail, doesn’t always come through on Telecom. I sometimes happen when my phone has been turned off. Turning back on may not get txt or notification of a new voicemail.
Vote:November 7th, 2010 at 12:11 am
I don’t get too many calls to my mobile so probably not in much of a position to comment. Having said that, I haven’t had any problems at all with Telecom XT, while Vodafone was a bit patchy (which was why I switched).
Data though – Telecom is FAR superior in speed.
Coverage isn’t great though out in the wops (Punakaiki for eg), but any reasonably built up area is fine.
Vote:November 7th, 2010 at 12:50 am
Vodafone mobile broadband was ultra crap when I was on holiday even when there was supposedly a good signal, the wife and I have also had delayed texts.
Vote:November 7th, 2010 at 2:51 pm
Agree Vodafone in Auckland has major challenges and I have been with them for years. Its so bad I carry a 2 degrees phone for a backup as if I want to make a call that I don’t want to drop out of I use the 2 degrees. The wife is on 027 and has very few problems.
Vote:November 7th, 2010 at 3:52 pm
After getting almost every call dropped on Vodafone 3G I now disable 3G service on the phone unless I want mobile broadband. My old Telecom CDMA phone was far superior for coverage and quality.
Vote:November 8th, 2010 at 7:31 am
I never have had a good experience with Vodafone mobiles. Had a subscription with them for 5 years, even after numerous complaints things never improved. Switched to Telecom, problem gone. What some companies don’t understand is that for some people they want quality above price. They are not every price sensitive, but very quality sensitive.
Vote:November 9th, 2010 at 10:51 am
Second hand I have been told that Vodafone’s text messaging servers have been overloaded for a long time now. That’s the bottle neck.
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