Devlin v Jetstar

May 25th, 2011 at 10:00 am by David Farrar

Stuff reports:

Broadcaster says cabin crew overreacted in removing him from a flight today for alleged unruly behaviour.

The Radio Live host was pulled from the plane by police in Wellington this afternoon after the captain called for help.

The flight was due to arrive in Auckland at 9.25am but heavy fog meant the plane had to return to Wellington, a Jetstar spokeswoman said.

“We were expecting the fog to clear but unfortunately that didn’t happen so we had to go back to Wellington,” she said.

Devlin, 46, said he had only commented about the flight delay and asked if the Jetstar plane had equipment to fly in foggy conditions.

“Nothing happened. I was one of many passengers who wanted to know what was going on. We had been up in the air for hours. The stewardess over-reacted,” he told TVNZ.

He said that after speaking to the stewardess he returned to his seat and police arrived and asked him to leave the plane, which he did voluntarily.

If it was Air NZ, I would have no compunction in comcluding that Devlin must have been in the wrong, and his behaviour must have been threatening to have the Police called.

But this is Jetstar, where the customer service training manual seems to be that passenagers are akin to small vermin. You can’t rule out the possibility that they got him arrested because he asked to go to the toilet.

But witnesses on the flight said Devlin was “making a scene” and being abusive toward the crew after the flight was delayed, the New Zealand Herald reported.

Hmmn, so in this case, the blame may lie with Devlin.

Tags: ,

39 Responses to “Devlin v Jetstar”

  1. Murray (8,847 comments) says:

    I’m an ordinary citizen and I have no problem beleiving that self appointed celebrities are akin to small vermin.

    This one got out of its seat to seek out and get in the face of one of the crew. On a Us or el al flight we’d be remembering what a nice guy Devlin had been and talking about his legacy because his would have been dropped by a sky marshall.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  2. Bobbie black (507 comments) says:

    Oh, well Martin, you king of Kiwi fame you know my gf is an air-hostess and I couldn’t possibly say what she said about what she would do with just another drunken loser like you.

    Air-hostesses hate losers like you.

    They hate drunkards and junkies.

    That’s what you have become Martin.

    You are a wanker. A Cunt. A has-been.

    Learn to handle your piss loser.

    Next step, jail. Loser has-been.

    [DPF: 20 demerits. Learn what language is acceptable here]

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  3. Murray (8,847 comments) says:

    And there’s the 20 demerits.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  4. Moist von Lipwig (11 comments) says:

    Don’t hold back there Bobbie!
    Gotta agree though.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  5. ben (2,379 comments) says:

    I heard this whole thing is because Devlin supports the Wellywood sign.

    Wow, Bobbie, time to lay off the angry pills.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  6. Bobbie black (507 comments) says:

    Yeah, if the sacred buddha deems it I will bear it…but this has touched on a nerve.

    So be it.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  7. s.russell (1,642 comments) says:

    This is shocking! If true, it means that not all bad people are automatically guilty of everything they are accused of!

    Oh wait, that was meant for the Cosgrove thread…

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  8. peterwn (3,271 comments) says:

    Jetstar and Air NZ should replace the bulkhead sets with four business class seats so the ‘small vermin’ do not disturb the other passengers, especially the el cheapo ones behind the wings. It also makes it easier for the cops to drag them off the plane.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  9. Falafulu Fisi (2,179 comments) says:

    I would have asked the stewardess the same thing if I didn’t know what was happening. What was wrong with Devlin doing exactly that folks? Overreacting from the stewardess? Definitely.

    The question to ask if the pilot announced to passengers the reason they were circling around and not making an effort to land on schedule? I think Devlin asked a a simple & fair question?

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  10. Lipo (229 comments) says:

    I have some sympthhy for Martin as the only time my flight was delayed due to fog it was fucking Chaos.

    No one seemed to know anything, we all ran around the terminal from one counter to another.
    Got called to boarding, so through security up to the lounge. Wait – plans changed, flight delayed, back to the counters.
    Wait around not knowing what will happen

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  11. RRM (9,919 comments) says:

    Martin Devlin is right.

    Flying big jets is easy. That’s why they get idiots to do it.

    Any time a flight is delayed and they try to pretend it’s something to do with safety or the weather, the real problem is either laziness, incompetence, or else some risk-averse little pantywaist softc*ck who’s scared of making a decision. Either way, whinging and complaining is a good way to sort it out.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  12. Elaycee (4,392 comments) says:

    Picking up from the theme on GD – If this had been the first time we had heard of an incident involving this ‘celeb’ then perhaps (repeat, perhaps) Devlin might have been on the wrong end of a discussion about the flight delays and the avionics on the aircraft that simply got out of hand.

    But then we recall a relatively recent incident at the Viaduct in Auckland where he ended up jumping on the bonnet of his partner’s car / made a right plonker of himself and ended up receiving diversion via the Courts. Unfortunately, I now see a pattern emerging.

    It would appear that Devlin has a problem – not sure whether the reference to excessive drinking is accurate because I haven’t seen that reference at all, but he certainly appears to have a highly inflated opinion of himself (don’t you know who I am?) and that usually leads to trouble for the person who holds that view.

    The irony, of course is that Devlin works behind a mike on the radio and used to appear as a guest on a TV sports quiz. Whoopdedoo. Nothing ‘celebrity’ about that – but rather plonker / prat / dork / idiot / jumped up twit / wannabe or wuckfit would be more appropriate.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  13. Murray (8,847 comments) says:

    You’re a moron RRM.

    Again.

    Come back when you’ve got your commercial pilots liscence.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  14. dime (9,972 comments) says:

    witnesses? how many?

    the same kind of witness that thinks a light smack is child abuse?

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  15. Inventory2 (10,339 comments) says:

    @ Elaycee – “Plum” was the term by which Devlin described himself after the earlier incident, but any of those on your list could be substituted.

    It’s nowt more than one would expect from a Manchester United supporter though …

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  16. Gemma (1 comment) says:

    I commented to a co-worker that Devlin had had another run in with Police and he summed it up pretty well – “who?”. In Devlin’s defense, hindsight is always a beautiful thing when recalling your (mild-mannered, well meaning), attitude after an incident where you’ve caused offense.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  17. Elaycee (4,392 comments) says:

    Inventory2 says : “It’s nowt more than one would expect from a Manchester United supporter though” …

    Ha ha ha – very good.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  18. MikeE (555 comments) says:

    Having personally had Jetstar call the cops on me in the Airport a year or so back…. and knowing a friend who was physically removed from an airport in Perth by security (at Jetstar’s request) for having the nerve to complain I’m likely to side with (in this rare occasion) Devlin… I’d hazard a guess that its their companies unofficial Standard Operating Procedure to remove a complaining customer rather than deal with the complaint in the manner of any other rational organisation.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  19. Falafulu Fisi (2,179 comments) says:

    The pilot of the airplane that crash-landed into Hudson River about 2 or 3 years ago made an effort to inform passengers during the incident of what the problem was when they kept circling around the air for longer periods than expected, which to some (passengers) it seemed indefinite.

    As I said in my earlier post. Did the pilot do that? Did he say, that we can’t land because of the heavy fog? If he kept passengers in the dark of what was happening, then I don’t why the fuzz about Devlin asking a simple question. It showed that Devlin’s brain was working. Up in the air for thousands of meters, your chance of survival chance is very less if there was a disaster, so it is reasonable to a person with a brain to ask such question? If there was a problem (say mechanically), then that worry passenger can have a chance to say his/her last pray or something , knowing that in 2 minutes time he/she won’t be alive.

    A passenger who just sat there quietly and not thinking to ask what was happening (assuming that the pilot didn’t alert passengers) in my view, his/her brain wasn’t working.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  20. wreck1080 (3,912 comments) says:

    who is lying ? Devlin? Or the passengers?

    I suspect Devlin based on his past history,.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  21. Short Shriveled and Slightly to the Left (786 comments) says:

    Whoooooosh!!!!
    What was that?
    Oh it was RRM’s sarcasm going straight over Murray’s head :)

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  22. nasska (11,491 comments) says:

    Falafulu Fisi @ 10.47am

    Although Devlin has proved himself to be a banana buffer without equal, like you I can understand why people become irrational when not kept up to speed with what is going on. I dare say the vast majority of the passengers were adults & probably able to process simple information such as fog preventing a planned landing.

    I’ve heard nothing good about Jetstar & if I never fly with them I will still die a happy man but it beggers all understanding as to how they manage so many basic public relations cockups.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  23. Falafulu Fisi (2,179 comments) says:

    Anyone here from the airline industry who can give us some insights if Terahertz Radiation (TR), has been deployed in an aircrafts’ control system so it can guide or autonomously land it in situation like heavy fog? I’m not aware of any avionics that has developed Terahertz Radiation based control system to achieve this task. Terahertz Radiation (TR) can indeed penetrate fog and clouds. TR is being developed in recent years for various applications including, spectroscopy, airport security of weapon detection or suicide bomber, etc,…

    I saw a presentation on TR in a symposium a few years ago at Auckland University, Physics Department, Photonics/Opto-electronic Group, from an expert in this field, Dr Rainer Leonhardt, where he showed how his TR based spectroscopic proto-type machine can detect raisins inside a muffin. It showed clearly everythinig inside a muffin. It was new because this capability was never achieved before, even using X-rays & other commonly used radiations. He explained that it has huge potential application is medicine (early cancer detection) and also security. It can detect signature of certain compounds (even in liquid form), so any liquid form of a bomb in a container that is being smuggled into an aircraft can be detected by a TR machine, while an X-ray machine can’t.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  24. lastmanstanding (1,297 comments) says:

    Alas Mr Devlin has form. Incident between last Xmas and New Year in Quay St Auckland where it was alledged Mr Devlin had (cough) a serious altercation with Mrs Devlin to which Plod was called.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  25. Pete George (23,560 comments) says:

    It’s hard to know how much of a munter Devlin was without having been there.

    We are lucky to have a mostly very efficient air transport system where thousands of people are traveling in all directions, but this does highlight the chaos in airports and some people’s heads when there is a bit of flight disruption.

    It can be annoying but sheez, a delayed or diverted flight is hardly a Camping kind of catastrophe.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  26. voice of reason (490 comments) says:

    The problem is that these days virtually any complaint on a plane is escalated by the crew as a possible security threat and over-reaction is inevitable. Then if you have the temerity to merely raise your voice then you will definately be perceived as a threat.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  27. thedavincimode (6,759 comments) says:

    “It’s hard to know how much of a munter Devlin was without having been there.”

    PG, whatever the truth here, I don’t believe that this incident was Devlin’s defining moment as a munter or indeed, a completely obnoxious dickhead of the first order.

    It does all seem a bit of an over reaction. However, he’s only got himself to blame for flying jetstar in the first place. As if there hasn’t been enough publicity about them to warn off any potential traveller.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  28. capitald (72 comments) says:

    I decided to stop flying Jetstar after the last incident where they refused those two disabled passengers. I don’t think that Jetstar crew are bad people. Most of the crew are very young, and have to work for reasonable, but basic wages (something like $19 / hour, and have a 24 hour roster. They are required for work anywhere in Aussie / New Zealand, although they generally have a home base. Jetstar fly with a younger staff on board, this is because of the turnover they get due to conditions. This has the benefit of generally having better looking staff, but the disadvantage of staff that are less experienced in dealing with the more complex situations. The average 20 year old girl is not going to have the maturity to be able to understand the implications of a 45yo senior executive being late for a board meeting. When she is late on her flights, it kind of stuffs up her being able to start drinking that night by a few hours, but doesn’t really matter too much in the big picture. She after all can talk about which Hollywood celebrity is hottest, and complain about how her uniform doesn’t match her new shoes which she got on her last shopping trip into Melbourne.

    The pilots flying in New Zealand airspace are not always New Zealand pilots. Often there is a shortage in New Zealand, so they fly Australian pilots over to do domestic routes. They certainly were doing this a lot last year. One of the problems that these Australian pilots complain about is that the call signs that New Zealand pilots use when flying domestically are different from the call signs that are used to communicate with air traffic control when flying international or domestically within Australia. While it generally shouldn’t cause a problem, it isn’t something that pilots are happy about.

    There are yet other situations where Australia pilots do not even have the correct access cards and security passes for the New Zealand airports. There have been times when Australian pilots have been told by New Zealand airport security to stay on their plane or risk being arrested.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  29. redeye (629 comments) says:

    It does all seem a bit of an over reaction. However, he’s only got himself to blame for flying jetstar in the first place. As if there hasn’t been enough publicity about them to warn off any potential traveller.

    Bingo. Nail on the head there davinci.

    The Jetstar glorified waitresses need to be reminded they’re in the service industry.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  30. rosscalverley (83 comments) says:

    Jetstar deliberately targeting RadioLive staff???

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  31. Rick Rowling (813 comments) says:

    I would suggest that Devlin likely deserved it.

    Jetstar wouldn’t put a call into the police if they didn’t have to.

    Jetstar don’t do anything unless they have to.

    Budget, baby, budget.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  32. MikeE (555 comments) says:

    “Jetstar wouldn’t put a call into the police if they didn’t have to.”

    They would and they have.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  33. Falafulu Fisi (2,179 comments) says:

    It appears to me that a UK company is targeting to develop system using tera-hertz technology to enable an aircraft to land in poor visibility condition.

    Terahertz technology could help aircraft to land

    So, until this technology becomes available for commercial use, Devlin can keep asking cabin crews of why they’re not able to land in foggy condition.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  34. tristanb (1,127 comments) says:

    “Jetstar wouldn’t put a call into the police if they didn’t have to.”

    They would and they have.

    If you’re being an agro bastard, good on them for calling the police on both you and Devlin. NZ’s full of P-heads and nutjobs waiting to go off at the slightest spark, no-one wants some violent thug with arms flailing on an cramped aeroplane flying through the sky. Calling the police shows you’re serious. I’m sure he wasn’t charged because he’s a yappy “celebrity” and Jetstar and the police don’t want that type of publicity.

    Also, just because you pay someone for a service, doesn’t mean you’ve paid to be rude to them. If you’re not happy with their service, tell a manager later and vote with your feet. Don’t yell at the “waitstaff” (as someone said) about the technicalities of landing in fog.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  35. Longknives (4,744 comments) says:

    I’ve flown all over the world in some sordidly drunken states and not once has the Airline ever called the police on me….Martin Devlin sure has some bad luck.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  36. KH (695 comments) says:

    DPF doesn’t like Jetstar. We know that. So good on him for his last line on his post.
    I’ve been on an long haul when somebody lost it. Not a cute experience.
    Several hours from safe ground.
    And you know whatever happens the crew has to handle it.
    If they can’t then you know you are really in the shit.
    I was so glad to get down and see the cops boarding.

    Celeb needs to know about the flight in the Sudan many years ago.
    Somebody tried to ‘hijack’. Security guys got him
    Took him down the back. Strapped him in a seat, packed towels around, and cut his throat.
    (you see – shooting him would risk puncturing the aircraft pressurisation.)

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  37. thedavincimode (6,759 comments) says:

    “Strapped him in a seat, packed towels around, and cut his throat.”

    Now that’s what I would call an innovative approach KH.

    It also further evidences the lack of customer focus and imagination on the part of Jetstar. If they’d simply done that to Devlin instead of going over the top with the coppers, nobody would have complained or got excited about what happened, and in fact the public at large would have thanked them for it and been scrambling to queue for their flights.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  38. Maggie (672 comments) says:

    Just another media big head who thinks the world revolves around him. At 46, he still hasn’t grown up.

    Being on a delayed flight can be frustrating but there is nothing you can do but put up with it. Abusing the crew just gets you into trouble. Don’t bother cutting his throat, just shove him out the door……………..

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  39. Steve (4,561 comments) says:

    You got turned down and your hand smacked didn’t you Devlin? Then you made it known that you are a cock.
    No name supression this time sonny, you messed up and cry mum (wolf)

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote