New Jetstar Policy

July 5th, 2011 at 11:00 am by David Farrar

It is good to see that Jetstar have now come out and decided in future passengers are not allowed to urinate on other passengers. It only took them a few days to decide on this wonderful customer service initiative.

I understand they are now also considering a ban on shitting in the aisle.

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37 Responses to “New Jetstar Policy”

  1. dog_eat_dog (681 comments) says:

    Can disabled world champion athlete urinate on their mandatory care-givers?

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  2. Neil (528 comments) says:

    David I know that Jetstar is a “crappy” airline. They have shown thwemselves up badly during the recent ash interruptions and also delaying flights with little passenger communication.
    However your comments have dropped below the tide line. Perhaps its time you go back to work in New Zealand !!!!

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  3. straya (55 comments) says:

    Hah! When faced with blaming the yob who urinated on a fellow passenger or the airline which owned the plane, let’s blame….the airline. Personal responsibility anyone?

    [DPF: They took 20 minutes to respond to an assistance call, they giggled, they failed to clean it up and they didn't take any action against the passenger such as banning him from future travel]

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  4. 3-coil (1,184 comments) says:

    The poor lad involved in this incident grew up watching government Ministers (admittedly a corrupt Labour government) pissing in inappropriate places, when he does it all hell breaks loose.

    If it was good enough for Labour’s Dover Samuels to do it, it is racist to persecute this poor honky boy for doing the same :-)

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  5. smttc (638 comments) says:

    Straya, Jetstar are not being blamed for the boy’s behaviour. But rather its slow and initially pathetic response to the incident.

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  6. Elaycee (4,081 comments) says:

    “If it was good enough for Labour’s Dover Samuels to do it, it is racist to persecute this poor honky boy for doing the same”

    IIRC the same thing happened with the (former) North Shore Mayor Andrew Williams – the sot pissed against a tree outside Council buildings one night when heading home from a local bar. He thought it was OK too…… ;)

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  7. KH (686 comments) says:

    You are blaming the airline for the actions of this unspeakable idiot.
    Maybe the mainstream media, including DPF should devote their energy to identifying the urinator and putting the shame where it belongs.

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  8. Viking2 (10,734 comments) says:

    Yea, longer than it took Key to decide on this one.

    http://www.stuff.co.nz/national/politics/5231950/Veiled-woman-kicked-off-bus

    Is Shaira Law on the next instantaneous decision????

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  9. ross (1,454 comments) says:

    KH,

    The urinator – it sounds like an Arnie film – is Silver Ferns’ coach Ruth Aitken’s son. And I’m sure he and she are both embarrassed.

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  10. aitkenmike (94 comments) says:

    I’d just like to point out as an innocent ‘Mike Aitken’ it is not me!!!

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  11. mikenmild (8,890 comments) says:

    Didn’t I read that young Mr Aitken was the victim, not the perpetrator? Urinatee rather than urinator?

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  12. aitkenmike (94 comments) says:

    Nope, HE (i.e not me!!!) was definitely the urinator – http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10736344

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  13. mikenmild (8,890 comments) says:

    Oh, my bad. How embarrassing for all you Aitkens.

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  14. s.russell (1,486 comments) says:

    See also:
    http://www.stuff.co.nz/southland-times/news/5232213/Airline-foils-walk-with-dinosaurs
    for the latest JetStar outrage.
    “A Southland father said his family suffered “unforgivable” treatment by Jetstar staff at Queenstown Airport. ” ……

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  15. RRM (8,994 comments) says:

    JETSTAR

    Piss in the toilet.
    Piss on people in their seats.

    It’s called choice.

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  16. East Wellington Superhero (1,151 comments) says:

    How about some reality here (though I know we all love a good bitch session).

    1. Jetstar stops Air NZ rorting us. People bitch about Jetstar but their service is not actually that bad. And the Ash cloud decision was because of the Aussie CAA equivalent which is far more stringent than our CAA. They grounded Tiger yesterday. NZ CAA is weak and if they tried to ground Air NZ, Fyfe would go tell them to fuck off)

    2. Air NZ is better at staying out of the media – it’s well known that Air NZ practical bribes journalists with free tickets to conferences overseas and no doubt free Koru etc.

    3. I agree, Jetstar is not handling their PR well – they have no dedicated PR person in NZ yet and it’s run from Oz.

    4. Jetstar won best airline at a recent Auckland Airport awards (the first time it was judged by a dedicated panel rather than but the airlines where Air NZ tells everyone to vote for it.

    5. Jetstar can’t stop people doing stupid things, anymore than Air NZ can.

    6. Hey, if you don’t like Jetstar shop elsewhere.

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  17. mikenmild (8,890 comments) says:

    Good points, super.

    I’m probably not the only one though who has heard nothing but bad stories about Jetstar’s appalling service.

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  18. Shazzadude (468 comments) says:

    Yep, I agree Super. I avoid Jetstar, partly for service, crappy legroom and because status with Air NZ incentivises one to use them, but most people factor their travel decisions on price regardless of publicity, and that competition makes it cheaper for me to use Air New Zealand.

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  19. KH (686 comments) says:

    ……… Russell @ 2.34
    I am finding it hard to see the outrage you suggest.
    1. Invercargill has an adequate Air NZ flight service. This family drove from Invercargill two hours to Queenstown. Why ??
    2. The evening Jet did not take off because of the light limits. Have you seen the large rocks around there it is possible to fly into. Did the family really want them to fly anyway? Take care of what you wish for.
    3. the morning flight did not take off because of ice on wings. Planes with ice on their wings can develop the flight characteristics of the common brick. Did the family really want them to fly anyway? Take care of what you wish for.
    I have flown all over the world, and nearly always arrived within a few minutes of schedule. I have got used to that. I have to not get upset that it is not always that way.

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  20. Put it away (2,888 comments) says:

    Time taken to respond is probably due to the difficulty of formulating the wording for a statement against “pissing on people” that doesn’t also encompass Jetstar’s general approach to customer service

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  21. East Wellington Superhero (1,151 comments) says:

    Right now you can buy:

    Auckland Dunedin return Aug 13-14 (just random dates)
    AirNZ $310
    Jetstar $198

    Auckland Christchurch return Aug 13-14
    AirNZ $278
    Jetstar $138

    Auckland Sydney return Aug20-28
    AirNZ $580 (similar seat and luggage fare)
    Jetstar $380

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  22. East Wellington Superhero (1,151 comments) says:

    Remember this?
    Air NZ apologises over claim on Tongan drinking

    So what’s worse? Slow response to a moron passenger, or being racist?

    http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10633561

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  23. Elaycee (4,081 comments) says:

    @East Wellington Superhero

    Do you have a conflict of interest to declare?

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  24. East Wellington Superhero (1,151 comments) says:

    For the record, if tickets to a destination were roughly the same, I’d fly AirNZ because the service is slightly better (i’ve flown Jetstar a lot and never been delayed).

    What got me commenting on this thread, is that in my view Jetstar seems to be in the media because they’re not a good as buying of the media as Air NZ, and it’s an interesting perspective of the ‘journalists’ in the NZ media community.

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  25. East Wellington Superhero (1,151 comments) says:

    @ Elaycee

    No, I work for a NZ power company and have a Koru membership. And I like the underdog attitude and the business model tha Jetstar uses.

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  26. Elaycee (4,081 comments) says:

    @East Wellington Superhero – fair enough.

    When I travel, I like to get there – on time. This just doesn’t happen with Jetstar. Its useless when they have aircraft pulled “for maintenance” and nothing to replace them. How to piss off your customer base – offer an irregular ‘service’.

    Second, Air NZ flew during the volcanic ash issue because they chose to fly at a lower altitude than Qantas and Jetstar. Whilst this meant an increased fuel burn (because of the lower altitude), Air NZ still flew. And this had nothing to do with the CAA – the CAA actually said that it was safe to fly at the lower altitude and it was up to the airlines whether they did so. Qantas and Jetstar (same Company) chose not to. They even booked ‘their’ passengers onto Air NZ flights.

    I have no love affair with Air NZ – for example, their current Trans Tasman policy means that Gold Elite passengers have to decide in advance whether they want to pay extra for a meal during a flight. To be Gold Elite, you have to travel a lot each year so Lounge access is part of the deal. But given this daft policy, its better to have a feed in the Koru Lounge before the flight, rather than pay extra for a very average “meal” during a flight of just 3-4 hours. Its not the extra charge – just the bloody principle.

    But with Air NZ, at least you know that the plane will take off on time. Jetstar doesn’t come close.

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  27. expat (4,048 comments) says:

    Jetstar have been fine when I have used them.

    Perhaps DPF has a close relationship with AirNZ.

    [DPF: None at all, except my airpoints. Time and time again Jetstar fails the customer service test. You can be a cheap nuts and cola airline - I am all for those. But far too often Jetstar treats passengers as costs not customers]

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  28. East Wellington Superhero (1,151 comments) says:

    @ Elaycee

    Don’t disagree with most of what you said.

    CASA (Civil Aviation Safety Authority) is the Aussie CAA. They are far more aggressive and have more authority than New Zealand’s CAA. QANTAS pretty much does what they say (does what they ‘suggest’) and thus Jetstar – and therefore Jetstar NZ – got grounded.

    My point was that I find the whole Jetstar-bashing thing lame. It’s only because Air NZ bribes the men-without-chests in our media pool that this is even an issue. Further to that, Jetstar provides a bloody good product for a portion of the market. And I respect that. It doesn’t suit business passengers yet – not because of reliability, but flexibility (not enough AKL-WGN flights in the morning).

    If I was a CEO, I’d be flying Air NZ. But to assert that Jetstar is a joke, is just not correct.

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  29. Elaycee (4,081 comments) says:

    East Wellington Superhero – Thanks for that. But from an aviation link: “A notice to pilots and air operators was issued by CASA on Monday 20 June 2011 warning about the volcanic ash clouds. CASA is following appropriate international practices for the management of aviation during volcanic ash clouds by requiring each airline to use their approved safety management systems to determine which flights should go ahead”.

    Matches the feedback I got from colleagues within the Industry that the decision to stop flying was made by Qantas / Jetstar.

    I hear what you’re saying about the underdog thing – fair enough. I’m driven more by a desire to get from A to B as seamlessly as possible, so timetables / reliability are the key for me. Different stokes, I guess.

    http://blogs.crikey.com.au/planetalking/2011/06/21/casa-warns-airlines-to-comply-fully-with-volcanic-ash-avoidance-obligations/

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  30. East Wellington Superhero (1,151 comments) says:

    …by **requiring** each airline to use their **approved** safety management systems to determine which flights should go ahead.

    Is CASA says this, you friggin’ don’t fly.

    With regard to A to B – I’ve never been late on Jetstar, but have been late regularly on Air NZ (albeit rural flights). Delays happen.

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  31. East Wellington Superhero (1,151 comments) says:

    …by **requiring** each airline to use their **approved** safety management systems to determine which flights should go ahead.

    If CASA says this, you friggin’ don’t fly.

    With regard to A to B – I’ve never been late on Jetstar, but have been late regularly on Air NZ (albeit rural flights). Delays happen.

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  32. LeftPilot (63 comments) says:

    Yikes some absolute rubbish being spewed forth.

    JetStar are crap, plain and simple, they are a stain on the Aviation Industry. If people are stupid enough to fly with them, well tough.

    CASA did not stop Qantas or JetStar from flying due to Ash Cloud. The cancellations to a large part were very little to so with safety. There are wider issues at play here. Qantas and JetStar are under very great scrutiny.

    It is good that CASA have finally grounded Tiger, they have been very nonchalant. But JetStar have had some very serious incidents. A Christchurch-Melbourne flight came within 32 feet of smacking into the runway, it could have resulted in the death of all on board. It was revealed that JetStar had changed a critical procedure against the the best practice of the Manufacturer and without oversight from CASA. Since that incident in 2007 there have been many other serious ones.

    Tiger was rightfully grounded. CASA did not ground JetStar due to the ash but they should have been ground many times over for other issues. You couldn’t blame people for thinking that CASA was turning a blind eye. The recent Senate Enquiry will hopefully lead to some real changes. But the fact is Qantas (100% owner of JetStar) freely hand out Chairman’s Lounge memberships to certain groups.

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  33. Shazzadude (468 comments) says:

    “I have no love affair with Air NZ – for example, their current Trans Tasman policy means that Gold Elite passengers have to decide in advance whether they want to pay extra for a meal during a flight.”

    Nah, you can book seat and then add the works later on down the track if you want.

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  34. Elaycee (4,081 comments) says:

    @Shazzadude says: “Nah, you can book seat and then add the works later on down the track if you want.”

    Agree – but as I said, its both the principle of it and the way Air NZ treats their most frequent flyers, that sticks in my craw. BTW – even their cabin crew are embarrassed with this policy – they bring newspapers / headphones to GE members, but they have to check for your name on a list to see whether you’ve paid for a meal! Oh dear…

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  35. Elaycee (4,081 comments) says:

    @LeftPilot: Agree.

    Is there any truth in the suggestion that the long string of ‘maintenance issues’ experienced by Qantas and Jetstar was the catalyst for their decision to not fly?

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  36. LeftPilot (63 comments) says:

    It appears that definitely played a part in the decision. Qantas are so on the back foot in terms of their public perception of their Maintenance that they could not afford to have any incident that could of rightly or wrongly been attributed to flying during the period there were ash cloud advisories in place.

    Because their reputation has been so tarnished they took the unusual step or trying to justify their position by taking a full page advertisement in the West Australian.

    There are a number of other theories and I’m sure the truth probably lies in a mixture of all of them but the need to not create front-page headlines about ‘maintenance issues’ absolutely played a part.

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  37. Elaycee (4,081 comments) says:

    @LeftPilot – thanks for that.

    ;)

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