Seems about right to me

July 25th, 2011 at 11:00 am by David Farrar

The NZ Herald reports:

is the world’s “dumbest continent” where people “drink constantly” and are “quite racist”, according to training at Indian call centres.

Staff are taught “how to act Australian” and are told to “speak slowly” because Australians tend to be technologically “backwards”.

They are also warned that Australians are “touchy” about their pets and their preferred term for Indians is “brown bastards”.

The revelations appeared in an article in the US news magazine motherjones.com, which also refers to the British as sarcastic and Americans as shouty and “free with their anger”.

Perhaps mercifully, there is no reference to New Zealanders.

The drinking constantly line is beyond debate anyway :-)

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26 Responses to “Seems about right to me”

  1. kowtow (8,939 comments) says:

    And Indians are……….?

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  2. hj (7,166 comments) says:

    At least they don’t have a caste system.

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  3. dog_eat_dog (787 comments) says:

    You’re somewhat wrong there, hj. At least the Indians will own up to their inequalities. Australians don’t separate on incomes or bloodlines, but they do on ethnicity.

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  4. TimG_Oz (866 comments) says:

    The drinking constantly line is beyond debate anyway

    Hi DPF … I missed the results of your cork counting competition.. Can you please repost here?

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  5. cha (4,140 comments) says:

    preferred term for Indians is “brown bastards”.

    In Sydney last year the locals were referring to Indians as “elephant riders”.

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  6. Bevan (3,232 comments) says:

    At least Aussies don’t wipe their arse with lefty.

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  7. Kimble (3,955 comments) says:

    At least the Indians will own up to their inequalities.

    Own up to inequalities? You mean how Australians refuse to acknowledge the poor state of rural aboriginal communities? Oh wait, every Australian knows that those communities are terrible. There is no denial, only differing ideas about why things are like that, and no significant idea involves any inherent genetic trait of the people. There is a lot of apathy grown from trying to deal with a very difficult problem that refuses to have a simple solution.

    Or maybe you mean the Greek, Lebanese, and other middle eastern cultural spheres that exist in the major cities? Greeks, Lebanesians, Iranians, are well represented in all professions, so there isnt unequal treatment there. What barriers there are, come most often from within those communities themselves.

    Maybe you mean the refugee communities? Again, that is a known problem, and the inequality comes more from the fact that refugees are mostly uneducated and unprepared for first world employment.

    So what do you mean “At least the Indians will own up to their inequalities”? Perhaps you mean that you think Australians are racist, and that the only reason everyone doesnt also hold your opinion is because they hide it so well? You will latch on to any shoddy piece of evidence you can get your hands on (like those much reviled indviduals who shout racist things from moving cars) and claim it is inindicative of society as a whole.

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  8. joana (1,983 comments) says:

    And Indians are? Just ask the Chinese for a very long list of adjectives. Only whitey can be racist.

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  9. Adolf Fiinkensein (2,704 comments) says:

    And Pakis are ball pickers?

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  10. Other_Andy (2,676 comments) says:

    Putting things in perspective.
    The “Paul Henry affair”

    Indians say Henry’s mockery was deeply insulting.
    The Auckland Indian Association wants TVNZ to dump Henry, or face protests.
    “We will make loud noise,” says Auckland Indian Association spokesman Harshad Patel.
    “There will be protest from Indians and other people too.”
    Mr Khan says New Zealand now needs to convince angry Indians that Henry’s comments are from an individual and not a country.

    Pot meet kettle….

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  11. Bob R (1,420 comments) says:

    ***Australia is the world’s “dumbest continent” where people “drink constantly” and are “quite racist”, according to training at Indian call centres.***

    Racist compared to who? The Japanese? Indians? South Koreans?

    Also, they are quite incorrect about the intelligence of Australians being lower than those on other continents. Using PISA results the average IQ or level of cognitive ability in Australia is 101.12. That is well above the world average of around 90.

    See Rindermann et al, ‘The impact of smart fractions, cognitive ability of politicians and average competences of peoples on social development.’

    http://www.tu-chemnitz.de/hsw/psychologie/professuren/entwpsy/team/rindermann/publikationen/09Talent.pdf

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  12. nonpartisan () says:

    Well, our corporations aren’t choosing to outsource to Indian call centres for the quality now, are they?

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  13. stephen (3,981 comments) says:

    Hi DPF … I missed the results of your cork counting competition.. Can you please repost here?

    Going by the fact he does post such competitions online, I don’t think he’s in denial.

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  14. Murray (8,803 comments) says:

    Well I suspect this particularl call centre may be expereincing closure rates lawer than others that are not run by ignorant bigots.

    Fee market win.

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  15. Sadu (129 comments) says:

    Well, my experience with Indian-based call centres is that the staff are difficult to understand, and don’t seem to care whether your problem is solved or not. They will strive to do the bare minimum to close the ticket (note this is not the same as actually solving the problem). This isn’t always the case, but it is at least half the time which is pretty bad.

    The work culture in these places is simply not the same as what Kiwis and Aussies are used to. It’s not surprising that customers get frustrated and start mouthing off at the call centre staff.

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  16. Rex Widerstrom (5,013 comments) says:

    dog_eat_dog suggests:

    Australians don’t separate on incomes or bloodlines, but they do on ethnicity.

    No class system based on incomes? You’ve obviously never met a “cashed-up bogan”… an increasingly prevalent and exceptionally obnoxious caste whose insistence on rubbing their wealth in other people’s faces – usually by running you off the road with their HSV ute or BMW 4WD, braying loudly in public how much they spent on tickets to some “get seen in the social pages” event this past weekend, and insisting on telling you what they paid for said car, plasma TV and McMansion – is legendary.

    In NZ there’s an ethos that suggests – to most people, anyway – a few who come here seem to be missing it – that being poor doesn’t make you less of a person. In fact many NZers will help one another out. It makes NZ a friendly and relaxed place to live, even if you have bugger all. In Australia, increasingly the wealth gap is being ostentatiously rubbed in people’s faces and no one gives a damn.

    Case in point – my partner’s car broke down in the rain on the Perth freeway. She waited 45 minutes for someone to stop and help. When they did, it turned out to be a car full of Maori. In NZ I can’t recall waiting more than about 10 minutes till someone stopped and offered to help.

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  17. david (2,194 comments) says:

    Rex, Looks like you took more than your friendly nature to Oz. You really should have got a reliable car.

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  18. Rex Widerstrom (5,013 comments) says:

    david:

    One of the fall-outs from the increasing disparity (aka “the two speed economy” as politicians here are now calling it) is that the rich feel the need for a new car every few years and as a result you can get some excellent bargains. Until recently I drove a European car with leather, sunroof, cruise control, heated seats… every luxury, really. Never let me down for 3 years. Cost me around $4k. I’ve never needed rescuing in Oz, it’s just that my partner (being female) can’t change a tyre :-D *ducks*

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  19. david (2,194 comments) says:

    Fair cop Rex. Ice the bruises, they won’t show for too long.

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  20. NX (443 comments) says:

    I know DPF is being tongue and cheek – but I can’t help saying that the perception that Australians are racist is rather undeserved in my opinion.

    I’ve lived in Australia for almost a year.

    I think given the scale of the problems associated with the aborigines, I’ve found the average Australian remarkably diplomatic about what they say. Ironically it’s usually the liberal minded tourists who really let it rip with the racist stuff because they’re a little shocked at what they see.

    The other thing I’ve found is that Australians and tourist who haven’t traveled to New Zealand often assume Maori are just like the aborigines.
    I’m forever saying Maori are just the same as your average NZer (except for Hone) & they are well represented in parliament (20% representation when they make up 14% of the population).

    Ironically by strongly trying to dispel this idea, I’m actually being racist myself – which further highlights the depth of aboriginal issues.

    If the French, or the Japanese, had colonised Australia I suspect thing would be quite different.

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  21. Wayne91 (142 comments) says:

    Australia is the world’s “dumbest continent” where people “drink constantly” and are “quite racist”, according to training at Indian call centres.

    “No surprises there….”

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  22. Dean Papa (784 comments) says:

    “In NZ there’s an ethos that suggests – to most people, anyway – a few who come here seem to be missing it – that being poor doesn’t make you less of a person.”

    Really? Wow! That is truly amazing. What a unique and wonderful place New Zealand is.

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  23. Rex Widerstrom (5,013 comments) says:

    @Dean Papa:

    Not unique. Just different to Australia. And IMO better. Since I haven’t travelled to every other country on the planet and studied this phenomenon, I would be indulging in hyperbole if I said that. You do know what hyperbole is, I take it, given that you’ve just indulged in it?

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  24. Muzza M (294 comments) says:

    In the last month I have had to call two government departments. Each time I was answered by a person with an Indian accent and I could hardly understand a thing they were saying. New Zealand Government Departments with people who are virtually unintelligible in the English language.

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  25. Dean Papa (784 comments) says:

    Rex: thanks , but I do know what hyperbole is. Although what I said was intended more as sarcasm, I’d say. I was however a little amused that you would associate a particular belief with New Zealand, one that I would suggest is fairly universally held. I’m sure there are just as many Aussies who would share that particular belief. An argument by anecdote is never going to be very convincing, Rex.

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  26. Clint Heine (1,495 comments) says:

    Charming guys. If they added NZ to this column as also being racist as well I wouldn’t be surprised at all.

    As for the idiot who said that they “don’t care” at Indian call centres and have low standards, what utter nonsense.

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