Unhappy Sky customers

April 3rd, 2012 at 2:00 pm by David Farrar

Some very unhappy Sky customers last night. Thousands had paid $20 for the biggest wrestling pay per view of the year, and they cut it off with half an hour to go on the main event. As of last night they were not offering refunds on the basis there was a replay at midnight.

It seems Sky under-estimated how long it would last. Then as people complained, it is alleged they started deleting comments off Sky’s Facebook page. That is a silly thing to do, if correct.

One reader took the day off work to be able to watch it, and is very unhappy there is no refund. Watching it later is not the same as watching it live – people paid the $20 to be able to watch it live. If one was watching it on the actual channel then they may have seen the last half hour, but if like most you are watching it on the PVR with a small time delay so you can fast forward breaks etc, then you missed out on the last 30 minutes.

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24 Responses to “Unhappy Sky customers”

  1. FlashinthePan (15 comments) says:

    Meh, who cares? Wrestling sucks ass.

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  2. Mr Elbow (30 comments) says:

    $24.99 in fact – pay per views had been $19.95 until this particular one, so they picked a really bad time to screw up.

    Also – for previous pay per views Sky would allocate five hours of recording time for a three hour show! They went from one extreme to the other – and again, at the worst time.

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  3. adze (2,005 comments) says:

    Sky is poor value? Who knew?

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  4. Flash (9 comments) says:

    How on earth did Sky not know that it would go that long?

    Did Sky confuse the WWE with greco-roman wrestling at the olympics?

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  5. Longknives (4,686 comments) says:

    Flash- It’s certainly not the force it was in the days of Hogan, Savage and ‘Ravishing’ Rick Rude….

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  6. Mark (497 comments) says:

    I would be annoyed if I paid for something that was not up to what was promised. I suspect really unhappy customers could lodge a complaint with the Commerce commision.

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  7. Longknives (4,686 comments) says:

    Good luck- A few years ago I rang Sky to complain about a package I purchased off them that wasn’t what was advertised…When I started telling my story and querying where I stand under the Consumer Guarantees Act the snotty lady on the phone grunted and transferred me to the ‘Disconnection Team’! It wasn’t until I spoke to someone a bit higher up the chain and mentioned that I was contemplating going to the media that I was refunded….

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  8. Put it away (2,888 comments) says:

    If the Undertaker’s in it, they should allow an extra half hour for his intro.

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  9. Sadu (129 comments) says:

    If you bought a DVD that was missing the last 30 minutes you would want your money back. This situation is no different.

    Premium prices mean people expect premium service and they quite rightly should expect a refund if the service isn’t as promised. Good luck trying to get those customers to hand over another $24.99 for the next round of pay-per-vew.

    I really hope this goes viral and Sky gets an Adidas-style reaming over this.

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  10. Shazzadude (522 comments) says:

    Sky’s service is rubbish, unfortunately because I like the All Blacks and only one network can win rights to the All Blacks games, I have no choice.

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  11. insider (1,032 comments) says:

    Bring back Samoan Joe, King Curtis and Rick Martel. Now THEY were wrestlers. “Y’know Ernie Leonard!”

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  12. Archer (189 comments) says:

    David, surely you meant that one reader took the day off _school_ to watch it…

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  13. Nigel Kearney (919 comments) says:

    The saving grace for Sky is that complaints will be limited to those willing to admit they paid $25 to watch wrestling on TV.

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  14. bc (1,355 comments) says:

    That’s the problem with a monopoly. A competitive business environment is always healthy.
    Unfotunately (and rather strange I would have thought for a National government) we have a broadcasting Minister who is quite happy to have this monopolistic situation continue.

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  15. labours a joke (442 comments) says:

    “happy to have this monopolistic situation continue.”

    Fortunately not for much longer…I read recently there is a new player on the horizon…and not before time.

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  16. bc (1,355 comments) says:

    I agree. It would be nice to have a more hands-on broadcasting minister though.

    Sky is an absolute rip-off. I was paying $80 a month to have the Movies package with Rialto – mainly to watch Rialto. I watched about 4 movies a month so basically $20 a movie! The other channels (including the other movie channels) were rubbish. So I canned it about 18 months ago – best thing I ever did.
    I thought about going back for SOHO (which looks like an excellent channel), but there is the same problem – I would have to pay $50+ for the “basic” package, which means a whole lot of rubbish I wouldn’t watch and then on top of that extra for the channel I want. For the amount of money I would pay monthly I can just wait and get the Blu-Rays of series from SOHO I want, eg $50 for Game of Thrones.

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  17. Put it away (2,888 comments) says:

    Sky needs to realise that they’re a pay service in competition with a free service. They really need to offer some reason for spending your money on them, or everyone will just download off the net. Shit like this doesn’t help.

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  18. cha (3,856 comments) says:

    Chris Barton; Minister – open your eyes to what Sky is doing.

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  19. krazykiwi (9,189 comments) says:

    If lotto is a tax on stupidity, then Sky wrestling is a tax on boganism :)

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  20. bc (1,355 comments) says:

    Interesting article cha.

    I should also mention that instead of forking out money to SKY every month to get foreign/independent movies you can use your SKY dish and a freeview decoder to get SBS channels from Australia for free! Better channels than Rialto.

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  21. wreck1080 (3,815 comments) says:

    I smell a class action suit. Sky would never win.

    The arrogance of this outfit is outstanding.

    I hate having to pay for the food channel and the other various garbage just so I can get sports .

    Just wait until they have competition.

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  22. Farmerpete (40 comments) says:

    Wow, an opportunity to vent on my pet peeve. I purchase My Sky a couple of years ago and paid out right at their request. Later I found they had also dipped into my AP for the full capital payment AND for a monthly rental. That made it 3x I was paying for that service. I hit the roof and complained only to find they had also added without authorisation the Rialto Channel and the Country Channel, neither of which I was aware I was paying for.
    It took 9 months to sort out and then I got a credit of $900+. To add insult to injury I find the movie channel to be hopeless – too many recent repeats and not enough good movies. The rugby channel is worse. Commentators (including Justin Marshall) who don’t know the rules, and who are unprofessional ( Pod, Krusher, KT, etc ). Keep Ian Jones, Craig Dowd, Richard Turner,Tony Johnstone, and jettison the rest, Sorry Josh Kronfield you were a great flanker but you are a second division club level commentator.
    I also greatly resent having content diverted to a new channel (Soho) that I have to pay a further fee for.
    Now if only they would adjust the volume level of their ads.
    Now I feel better… it is good to get that of my chest, especially since Sky doesn’t want to hear it.

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  23. Dazzaman (1,132 comments) says:

    Who would pay to watch something as puerile as pro wrestling? Especially WWE….lol.

    Now TNA’s X-Division, that’s the shit! Ha.

    I’ve never contributed to Sky….am calmly waiting for the internet TV services to come up to scratch.

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  24. landoftime (35 comments) says:

    Whether or not you think wrestling is silly – everyone would agree that consumers should get something that they pay for. Sky is really overpriced and you still get loads of ads and lots of repeats. It’s terrible value for money. I used to be able to watch tv shows – like Game of Thrones which is currenly only available on Sky – on Megavideo – but now Megavideo is gone too. I still surf around and watch movies and tv shows free on the internet – it just take a bit longer to find.

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