Collins on ACC and privacy

John Hartevelt at Stuff reports:

Minister wants the state insurer to start sacking staff who breach a new “zero tolerance” policy on breaches.

A furious Ms Collins has revealed her astonishment at the failure of ACC to include privacy among nine of its “top priorities”.

“I’m not going to sit back and let one of the most important government entities [that] we have let people down time and time again around things such as privacy.

“They have to act in the way that I expect them to act. When I go around the branches, most of the people there absolutely understand it.

“But, actually, a few are letting them down and when we have things like the audit and risk committee having nine priorities for the year and not one of them [being] privacy, how can that be acceptable given everything else that’s going on?”

Ms Collins’ comments come as figures from ACC show 11 staff members have been reprimanded over “serious misconduct” since 2010.

The breaches involved: theft; fraud against ACC or a claimant; serious misuse of ACC property, including information and systems; dishonesty; disobeying a lawful and reasonable instruction from a manager; and any act that had the potential to bring ACC into disrepute.

Nine staff were sacked as a result of the breaches and two were given final written warnings.

Ms Collins said while the serious misconduct cases were “a shame”, she was pleased they were taken seriously and not covered up. “I think that they need to be – and they are now – taking on a culture of zero tolerance to privacy breaches, in particular,” she said.

Police had a “zero tolerance” approach to staff accessing private details about people without good reason.

“People lose their jobs over it, and that’s something that I think ACC needs to have, which is that we have people’s very personal information, we should treat it with respect and should understand it’s a very privileged position.”


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