Fewer staff, better service

The Dom Post reports:

Several years of belt tightening does not appear to have affected satisfaction with the public service. The State Services Commission has measured satisfaction with 42 frequently used public services and found it had improved since the last survey three years ago.

The survey results recorded the overall service quality score for public services rising from 69 points in 2009 to 72 this year.

State Services Minister Jonathan Coleman said the only service to show a big drop in satisfaction was in applying for or receiving a student loan or student allowance.

Ha, wonder what the score is for having to pay back the loan 🙂

But seriously, good to see an increase in public satisfaction.

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