Public Services Satisfaction

The left have complained bitterly about the reduction in staff numbers in the public service, and have claimed fewer staff mean inferior services. Putting aside the lack of fiscal reality of their stance, the latest SSC survey of public satisfaction with services shows that you can keep costs under control, and improve performance. Some extracts:

  • Overall satisfaction up from 68 in 2007 to 74 in Sep 2012
  • Passports & Citizenship 79 (+2)
  • Border Services 78 (+7)
  • Environment & recreation 76 (+4)
  • Health 73 (+4)
  • Social Assistance and Housing 73 (+5 from 2009)
  • Local Govt 73 (+4)
  • Education and Training 71 (+3)
  • Taxation & Business 70 (+8)
  • Justice & Security 68 (+5)

And some individual indicators:

  • Public Hospital Outpatient Services 73 (+5)
  • Stayed in public hospital 75 (+4)
  • Family Services/Counselling 73 (+8)
  • The Police 69 (+5)
  • Emergency 111 Services 82 (+5)
  • Getting a benefit 64 (+5)
  • NZ Super 84 (+9)
  • Tax Inquiries 66 (+7)
  • Company reg/returns 77 (+6)

Overall some pretty good improvements.

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