Is there any hope for us in seeking improvements of service and performance from our Public Sector with the prevailing pervasive uncritical acceptance of such “surveys”?

Try getting anything meaningful from the self-serving surveys being dished up by Auckland Council f’rinstace. There is nigh on zero by way of metrics or benchmark reportage of their performance made public. Just PR feelgood froth and fluff that the MSM wrap up in their coverage. Forget the critical analysis.

It would be encouraging if our regulators (like the OAG) chimed in with better performance measurement disciplines (and surveys) to accompany Local Government Reforms … committee stages in the House at the minute. Then! we might get somewhere.

17 of the services listed are TAX FUNDED.

I think you’ll find that ALL of those services listed are tax funded. It’s a review by the STATE SERVICES COMMISSION. You know what they are and what their job is, right?

Can’t you read big S socialism into those figures ? – Like I said the LOWEST was 64% SATISFACTION for ‘getting a benefit’.All other services were SIGNIFICANTLY higher. 17 of the services listed are TAX FUNDED.

That doesn’t just mean that those who were polled are currently on the dole either, it could have included all 100% being on a ‘benefit’[wff maybe?] at some point in their lives.It could also mean that the other 36% wanted MORE money when they are on a benefit and crossed ‘disatisfied’ on the form/interveiw.

Thank goodness, how many more manicurists, film, TV and stage make-up artists, massage therapists, etc., etc., do we really need in this city, AND FOR GOODNESS SAKE, they have a course that teaches people how and when to turn the road control lollipop from stop to go! (I wouldn’t be surprised if you needed a BA to get into all of those the way the paper mill is working in tertiery education these days.

Tutors worry youth will turn to crime: Dominion Post

Right …..

This is just confirming opportunities are definitely being sabotaged no matter how many tin foil hats you tell me to put on

The govt is also in the process of scrutinising polytechs financial holdings around the country. There is going to be a plunder because as Nomi Prins said…it takes a pillage.

That means that 75% of kiwi’s love big government services!

As Hemingway said about NZ -

COMMUNIST!

It’s a performance review of the government departments, not a political poll.

That means that 75% of kiwi’s love big government services!

As Hemingway said about NZ -

COMMUNIST!

Applying the capitalist West’s Black-Sholes Theory – Keys in the money for the next election!

If you peruse the comments (above) you will note “their general skepticism” for the findings of the SSC survey. Count me in on that!

My interest is in Local Government and the SSC survey is (a). Misleading and (b). Misguided on LG. And Why? Because the survey asks for LG responses to approaches that respondents have made apparently to “their Council”.

Now we all know every Council differs in its service levels so unless the Council ITSELF produces survey results of its! scores the averaging-aggregation results of the SSC urvey are of very limited use. Also look at the 5 questions asked.

Anodyne? You bet! Where are the gutzy public interest posers like … Are you getting value for your rates? … Do you believe your Council acts democratically? … Can you tell if your Council is financially sustainable? … and so on. Ask dumb questions … Get dumber answers.

Finally, only a small number (16 out of 80 odd) NZ Councils are presently involved in any form of disciplined-moderated performance improvement program. Says it all really!

The only Govt Depts I’ve had face to face dealings with in the last 12 months have been the DIA (via their service centre in Featherston St) and the IRD (via their office in Molesworth St) and I found them both excellent.

Although in the case of the IRD, the excellence was all credit to the one girl on the front desk in an otherwise deserted ground floor office, who unflappably served one righteously angry small-time capitalist after another. Her conditions are shit house, and whatever they’re paying her, it’s not enough.

On the other hand, a mate of mine worked a few years ago as one of fourteen in the internal comms team of one of the big Departments, and he said it was an absolute joke, any four of them could have done the work, and invariably by 10am smoko he had cleared his in tray and then all they needed to do for the rest of the day was appear busy and the supervisors would be happy.

LOL – yeah, the exact question you would be asking if the figures showed a DECLINE in satisfaction, eh mikenmild?

But I doubt there’d be any change to the perception that too many public servants spend too much time in non productive activities….

Keep pruning the parasites!

The disconnect between perceptions and allegations must be jarring.

Why yes it does. It shows that public perception of services is improving. Despite any staff reductions which might have taken place.

It shows that National’s initiatives for better public services and better value for money in the public service is working