Satisfaction with state services continues to grow

The SSC released:

New Zealanders tell us that, in the last 12 months, satisfaction with public services has improved again.  The overall service quality score for June 2013 is 73, a point higher than June 2012.  Satisfaction has steadily increased over the last six years from 68 in 2007.

So satisfaction has increased over the last six years, despite the cries from Labour and the unions that spending restraint in the would lead to a massive detoriation in quality of services.

Some specific improvements:

  • Using an 0800 number for health information improved 8 points from 67 in 2007 to 75 in 2013.
  • Staying in a public hospital improved 6 points from 68 in 2007 to 74 in 2013.
  • Outpatient/Accident and Emergency services from a public hospital improved 5 points from 69 in 2007 to 74 in 2013.
  • Tertiary education improved 4 points from 70 in 2007 to 74 in 2013.
  • Emergency services improved 8 points from 73 in 2007 to 81 in 2013.
  • The Police (for a non‐emergency situation) improved 4 points from 62 in 2007 to 66 in 2013.

What is also interesting is comparing the NZ scores to the Canadian survey this research is based on. The areas where NZers are more satisfied include:

  • Accident Compensation +19
  • Arrival process at airports +12
  • Living in state house +6
  • Childcare subsidy +5
  • Police non emergency +3

But also interesting is the areas where NZ scores services much lower than in Canada:

  • Local council building permits -26
  • RMA issues -20
  • Local council road maintenance -18
  • Local council rates info -15
  • Local council rubbish -13

There’s a clear message there!

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