Satisfaction with state services continues to grow

November 6th, 2013 at 4:00 pm by David Farrar

The SSC released:

New Zealanders tell us that, in the last 12 months, satisfaction with public services has improved again.  The overall service quality score for June 2013 is 73, a point higher than June 2012.  Satisfaction has steadily increased over the last six years from 68 in 2007.

So satisfaction has increased over the last six years, despite the cries from Labour and the unions that spending restraint in the would lead to a massive detoriation in quality of services.

Some specific improvements:

  • Using an 0800 number for health information improved 8 points from 67 in 2007 to 75 in 2013.
  • Staying in a public hospital improved 6 points from 68 in 2007 to 74 in 2013.
  • Outpatient/Accident and Emergency services from a public hospital improved 5 points from 69 in 2007 to 74 in 2013.
  • Tertiary education improved 4 points from 70 in 2007 to 74 in 2013.
  • Emergency services improved 8 points from 73 in 2007 to 81 in 2013.
  • The Police (for a non‐emergency situation) improved 4 points from 62 in 2007 to 66 in 2013.

What is also interesting is comparing the NZ scores to the Canadian survey this research is based on. The areas where NZers are more satisfied include:

  • Accident Compensation +19
  • Arrival process at airports +12
  • Living in state house +6
  • Childcare subsidy +5
  • Police non emergency +3

But also interesting is the areas where NZ scores services much lower than in Canada:

  • Local council building permits -26
  • RMA issues -20
  • Local council road maintenance -18
  • Local council rates info -15
  • Local council rubbish -13

There’s a clear message there!

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18 Responses to “Satisfaction with state services continues to grow”

  1. labrator (1,850 comments) says:

    Local council building permits -26
    Local council road maintenance -18
    Local council rates info -15
    Local council rubbish -13

    There’s a lot of votes in tidying up the mess that local councils have become on both sides of the political spectrum. There is now no correlation between what things cost and what they should cost. Basically anything involving building or modications or services are charged at a rich prick rate. This covers up profligate council waste and drives up house prices.

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  2. Kleva Kiwi (289 comments) says:

    Local councils need to concentrate more on providing the core services they are meant to ie water, stormwater, waste etc
    They need to get there hands out of all the wishy washy BS on the side they waste half the rate payers money on.
    Smaller local government concentrating on core services… in a perfect world!

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  3. burt (8,275 comments) says:

    Have union membership numbers gone up or down over that period ?

    I suspect the answer to that will reveal a lot about Labour’s position.

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  4. KiwiGreg (3,255 comments) says:

    I guess you better be “Satisified” with state provided services, you will have fuck all recourse if you aren’t and it’s not like there is competition you can turn to.

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  5. tvb (4,430 comments) says:

    Local Government is expensive wasteful shit. I think local residents should be able to sack their councils and appoint a commissioner for a fixed 5 year term to clean the place up. Starting with a massive reduction in waste.

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  6. RRM (9,933 comments) says:

    Not that I want to appear as some kind of dogmatic John Key hating Labour supporter…

    But surveys show people are 4% “more satisfied with tertiary education” than they were 12 months ago… really?

    What does that even mean? Does it mean anything at all?

    Surely you could survey two groups of students on the same DAY and the results could be more than 4% apart?

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  7. KiwiGreg (3,255 comments) says:

    @ RRM it means taxpayer (read your and mine) money is being used to develop pointless surveys so that monopoly suppliers of services can pat themselves on the back.

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  8. campit (467 comments) says:

    Canada has a Resource Management Act?

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  9. Viking2 (11,488 comments) says:

    Only thing wrong with our councils rubbish policy is that they own the waste station and they are the only provider with a contracted operator.
    Worse though they tell the collection companies (which they don’t own),on which day rubbish can be collected in each area. So got a full bin today, sorry can’t pick that up till Friday that’s your day.

    crock of shite.

    The best thing they did was sell their collection.(even though they still control it)

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  10. thor42 (971 comments) says:

    @tvb – “Local Government is expensive wasteful shit.”

    Agreed. There is a *massive* amount of waste in L.G. For example, the Auckland Council (who employ, IIRC, well over 100 people who are earning over $100K per year). Then there’s the Wellington Council who have just had a new “Absolutely Positively Wellington” logo created (which everyone HATES).

    Everything started going pear-shaped when councils started employing people with “business-sounding” titles – CEOs, COOs and goodness-knows what else. Those people started getting exorbitant salaries and it was all downhill from there.

    Things were a LOT better when cities just had a *mayor* and a small council, and when they concentrated on the essentials – rubbish, water supply, wastewater and roading. Now they seem to do *everything*, including providing some housing and social services which is crazy if you ask me.

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  11. Daigotsu (459 comments) says:

    A true conservative government would be rallying people against our pointless socialist super bureaucracy rather than trying to persuade people to be satisfied with it.

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  12. Johnboy (16,651 comments) says:

    I’m fairly certain NZ scored much better than Canada in “Removal of Polar/Grizzly Bears from domestic housing areas” As well! :)

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  13. greenjacket (466 comments) says:

    No surprise that Local Government scores so badly.
    NZ had 4 million people, yet we have 16 regional councils and 67 cities and district councils. As a result, the quality of management is generally poor. Combine that with legislation – in particular the RMA – that gives them great power. You have a recipe for bureaucratic incompetence of the first order.

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  14. Simon (727 comments) says:

    Kiwis Count. Best in Class. Just fuck off. FFS will the bull shit never end. How can people opt out of this?

    This measures nothing except public servants own inflated sense of self importance. Jobsworth cunts.

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  15. lolitasbrother (702 comments) says:

    Johnboy (11,797) Says: November 6th, 2013 at 7:46 pm

    ” I’m fairly certain NZ scored much better than Canada in “Removal of Polar/Grizzly Bears from domestic housing areas”

    I wouldn’t be so sure: John Boy, some of those smart polar bears have been reading the idiot IPCC garble unscience.
    And its well known that Polar bears can’t tell the difference between legitimate Science and fund raising science.
    They panicked and started swimming to the South pole hoping to eat Emperor penguins ; some of them got tired and bored, they are cruising around your neighbourhood now. just put the junk out, they eat practically anything

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  16. Camryn (543 comments) says:

    Local government needs to focus on our towns and cities as a collection of assets, not a collection of people. That’s what their revenue system is based on for a reason.

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  17. jcuk (693 comments) says:

    I would take notice of these surveys and be pleased with them if I had not heard the news story about the earthquake folk ticking complainants as ‘ not to be sirveyed” It would also help to know the margin of error.

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  18. jcuk (693 comments) says:

    Really the problem comes from the whinging public, as with the leaky home saga, who pressure the politicians to invent extra and silly rules which add to the cost and all the pollies do is talk about reducing tarriffs GHU!
    Like I cannot paint my house or roof without scaffolding and other rules made by bureaucrat so afraid of the people complaining they tighten and tighten …. soon we will be lucky to be able to breath ….I am glad I don’t have many more years of it but I feel for my descendants …. poor sods!

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