Mercury Energy

August 20th, 2014 at 11:00 am by David Farrar

Had a phone call from last night. The rep started the sales pitch and I explained to them that I don’t decide who to buy my power off as the Apartment body corporate has a bulk deal. She brushed this off and continued with her pitch.

I┬árepeated *four* times that I don’t get to decide my power supplier, yet the rep still insists on finishing her marketing spiel and telling me how they are opening their promotion up to Wellington, and can do an 18% discount etc. It was almost surreal.

This is not a very good way to improve brand reputation Mercury Energy. Can I suggest you tell your telemarketers than when someone says they have no ability to decide their power supplier, they don’t insist on carrying on.

Tags:

29 Responses to “Mercury Energy”

  1. Milk Me (157 comments) says:

    Hardly post worthy David. Nothing more important going on?

    [DPF: 10 demerits. If not of interest to you, don't comment.]

    Vote: Thumb up 1 Thumb down 19 You need to be logged in to vote
  2. tvb (4,418 comments) says:

    I cut them off before the sales pitch and say I am not interested and hang up. BTW you have not commented on the distancing of the Leadership from Judith Collins. Are you scared of her.

    Vote: Thumb up 0 Thumb down 14 You need to be logged in to vote
  3. Daniel (208 comments) says:

    Yeah come on David, how dare you not make posts about what we want. What do you think this is? Your blog or something?

    Vote: Thumb up 17 Thumb down 0 You need to be logged in to vote
  4. ciaron (1,431 comments) says:

    I recommend quietly putting the phone down an carrying on with whatever you’re doing, see how long it takes them to figure out no ones listening…

    Vote: Thumb up 8 Thumb down 0 You need to be logged in to vote
  5. slernz (33 comments) says:

    Yawn!! This is not newsworthy or blogsworthy. If you don’t like the Mercury marketing spiel David and have no control over the power company you use then hang-up. Why waste time listening to meaningless bullshit?

    Vote: Thumb up 2 Thumb down 8 You need to be logged in to vote
  6. SPC (5,619 comments) says:

    The telemarketer may have been

    1. under supervision
    2. under expectation to demonstrate the capacity to complete the sales pitch
    3. trying to tick off a completed call on their work sheet

    What is effectively piece rate work is what it is.

    Vote: Thumb up 0 Thumb down 5 You need to be logged in to vote
  7. mjw (396 comments) says:

    Oh, give dpf a break. He is not obliged to attack his own party. And besides, he provides a general debate thread every day.

    Vote: Thumb up 10 Thumb down 0 You need to be logged in to vote
  8. seanmaitland (500 comments) says:

    I had worse with HRV – they called up saying that they were doing “Free healthy home checks”, didn’t mentioned that they were from HRV. The guy turned up and saw that there was no moisture problem whatsoever, and that we had a 3 foot wide * 1.5 foot high roof cavity for a two-story 280 square metre house – which would render an HRV useless anyway.

    He didn’t do any healthy home checking at all, just tried to work out how we could get an HRV installed regardless of not having a proper roof cavity, and which would’ve included having ducting inside our cupboards as there was no roof to put the ducting in .

    He rang back later and asked if we wanted to purchase an HRV, and when we said no, that we didn’t have a moisture problem and that an HRV with no roof cavity would be useless, and wouldn’t heat the house at all like he claimed it would, he started saying that we were bad parents, that we didn’t care about our kids health and that they were being set up for a lifetime of being sickly thanks to us.

    He called back again a couple of days later to have another go at us also.

    * Disclaimer – I have an HRV in a rental property I own, which used to have a moisture problem, and it was great – and I know enough about them to understand when they are an absolute waste of time

    Vote: Thumb up 4 Thumb down 0 You need to be logged in to vote
  9. David Farrar (1,894 comments) says:

    Slernz: I don’t believe in being rude. I tried politely to get her to stop four times. She wouldn’t. I only hang up on scammers.

    Vote: Thumb up 12 Thumb down 0 You need to be logged in to vote
  10. tvb (4,418 comments) says:

    David I think your demerit is a bit harsh. I think it is valid to make the point that a post on telemarketers (right in the middle of the election campaign) it not newsworthy enough for your busy blog. Anyhow as you are in the telemarketing industry I guess you give them a fair hearing. I consider their call a trespass (you can be rude to trespassers) and it is only on a landline but I cannot get rid of that for business reasons.

    Vote: Thumb up 1 Thumb down 8 You need to be logged in to vote
  11. slernz (33 comments) says:

    Another strategy to deal with unsolicited calls from marketing companies is to butt into the script read spiel and say “could you hold for a minute because I have something on the stove that needs attention.” Put the phone down and carry on with what you are doing.

    Vote: Thumb up 3 Thumb down 0 You need to be logged in to vote
  12. jv (16 comments) says:

    I had a similar push from Mercury for my Wairarapa and Wellington places, both turned out very well/ $beneficial and I have switched from Genesis and Meridian. For the apartment we have our own meters (not corporate body) but the issue has been access for meter reading – Meridian never resolved but on the day the access issue arose with Mercury they immediately offered a smart meter which will be installed on Friday. Excellent service.
    I agree with tvb just say no thanks and cut them off, best for you and for them – sometimes your natural inclination to be courteous and reasonable just doesn’t work.

    Vote: Thumb up 1 Thumb down 0 You need to be logged in to vote
  13. SPC (5,619 comments) says:

    tvb, the host gets to vent on their own post rather than on GD.

    Vote: Thumb up 5 Thumb down 0 You need to be logged in to vote
  14. Ed Snack (1,872 comments) says:

    I guess it is better than getting frequent calls from a person (typically with a heavy Indian accent) who says they are from Microsoft support and they’ve detected a problem with my computer….

    I’ve progressed from politely explaining that I use a Mac, through trying to get them to hold on as long as possible by acting clueless, rick-rolling them, screaming abuse, to finally trying to sell them solar protection film for their windows…and now just hanging up.

    And at work i get a lot of this sort of thing, mostly IDC (but others do so as well) who want to survey me, and now I have a stock answer “No thank you, I am not interested in taking part, goodbye” delivered so as not to give them an opening, followed by hanging up.

    It must be a somewhat soul-destroying task to be employed to call like that…

    Vote: Thumb up 3 Thumb down 0 You need to be logged in to vote
  15. I Say Look Here (57 comments) says:

    Don’t blame her.

    Maybe she was smart enough to realise, even though you don’t make the decision on your power supplier, you would talk to others about the call and unintentionally spread the word.

    Maybe she even knew you’re a high profile blogger and would put up a post on your site about it next day!

    Yeah, no, probably not. But I don’t think finishing her spiel was a waste of time as far as she or Mercury are concerned.

    Vote: Thumb up 2 Thumb down 0 You need to be logged in to vote
  16. rangitoto (247 comments) says:

    For sure they are just following a standard formula. Just hang up. I listen to these sorts of calls for about 0.5 seconds before the handset goes back on the cradle.

    Vote: Thumb up 2 Thumb down 0 You need to be logged in to vote
  17. Lance (2,655 comments) says:

    Oh look
    The lefties want to dictate what DPF writes on his own blog.

    Control freaks much

    Vote: Thumb up 10 Thumb down 0 You need to be logged in to vote
  18. m@tt (629 comments) says:

    “The lefties want to dictate what DPF writes on his own blog”
    Maybe it;s their turn? :)
    I’m sure it’s not the case but I wont be the only one that briefly, with good humour, wonders if a competing energy company paid for this post.

    Vote: Thumb up 0 Thumb down 4 You need to be logged in to vote
  19. cha (4,010 comments) says:

    I’ve had Mercury at me for a week or so, their best offer was 3.2c/kwh off and no increase for 22 months, took it to my current supplier and used it to get 4.2c/kwh off my existing rate with no increases for 18 months. Thanks Mercury.

    Vote: Thumb up 1 Thumb down 0 You need to be logged in to vote
  20. johnwellingtonwells (137 comments) says:

    I tell them that they have come through to my consultancy line and their telephone account has been charged $75 for the first 15 minutes. For the Indian spammers, I ask them to speak English because I cannot understand their accent – this diverts them from their sales pitch.

    Vote: Thumb up 1 Thumb down 0 You need to be logged in to vote
  21. Rick Rowling (813 comments) says:

    It’s not good for the marketing company or Meridian either.

    The time she’s wasting talking to a clearly uninterested punter would be better spent on the next call.

    Vote: Thumb up 4 Thumb down 0 You need to be logged in to vote
  22. SPC (5,619 comments) says:

    Rick R, it depends on the leeway given to employees to exercise their judgment (work smart) or to follow “procedure” – seek to make as many completed calls as possible to demonstrate they work hard.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  23. emmess (1,428 comments) says:

    Shock Horror
    Smear campaign alert

    Who is paying you to write this, Farrar?

    Vote: Thumb up 0 Thumb down 4 You need to be logged in to vote
  24. Rich Prick (1,700 comments) says:

    Telemarketers were one of the reasons I did away with my landline. That, and the fact that I never used it.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  25. Paulus (2,626 comments) says:

    HRV man could not understand in that we have a concrete floor, a high pitch ceiling with no void so cannot put in HRV and have two space heaters anyway. A great Lockwood house.
    Thick as.

    Vote: Thumb up 1 Thumb down 0 You need to be logged in to vote
  26. johnwellingtonwells (137 comments) says:

    Australia has a government sponsored and operated “Do not call” register, with penalities on the telemarketer if they make calls to a number registered in the system. It is up to the telemarketer to “clean” their lists. This legislation has been in place for several years and it works. About time the same legislation was introduced in New Zealand

    Vote: Thumb up 2 Thumb down 0 You need to be logged in to vote
  27. peterwn (3,271 comments) says:

    Rick Rowling – Mercury Energy is part of Mighty River, not Meridian. Mighty River uses various brands, Meridian two – Meridian and Power shop.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote
  28. Tookinator (221 comments) says:

    The best thing I ever did for our business i set up a seperate voicemail message.
    Now if any rep calls, instead of me trying to get a word in I say I’ll transfer you to the most appropriate extension number. Which I do, which is a long speech on why I don’t want their call, not to call again etc. (All very polite) At the end of the message it says. ‘This message will now be repeated in Indian.’ Which it does.
    It doesn’t have a real voice either, but a robotic one just to annoy them.
    All I did was type the script up in Word and used an online voice syth to read it out. (It will also translate to any language) So decided to put the Indian on the end. Save to computer as MP3 use as VM. (disable the ability on that mailbox for them to leave a message afterwards.)
    Works every time without being rude, hanging up or trying politely to get rid of them.

    Vote: Thumb up 3 Thumb down 0 You need to be logged in to vote
  29. BlairM (2,339 comments) says:

    Everything I have ever read on making sales stresses the importance of listening to the customer. Rote pitches and shame-selling just don’t work. I don’t understand why anyone would think they would.

    Vote: Thumb up 0 Thumb down 0 You need to be logged in to vote