Now this is good customer service from an airline

The Conservative Tribune reports:

Uhle had already boarded a flight from Chicago to Columbus that was about to take off, when it suddenly went back to the concourse and she was told to exit the plane.

“I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband,” Uhle said.

According to Fox News, that is when Uhle learned from her husband in Colorado that her son had slipped into a coma after suffering a traumatic head injury in an accident.

Uhle also soon discovered that Southwest had already taken care of making arrangements for her to abruptly change her travel plans, rebooking her on the next non-stop flight to Denver, without any additional fees or charges.

“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver,” Uhle said. “My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”


That is very impressive and caring.

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