Parliamentary Service Annual Report

Apart from the ex travel , some interesting data in the annual report of The Parliamentary Service.

  • ICT customer satisfaction is 79% (+2%)
  • New MPs were 94% satisfied with transition services
  • Only 48% of returning MPs were satisfied with transition services
  • HR satisfaction 70%
  • Finance satisfaction 73%

These are not great figures. For a small well defined group of 120 MPs, satisfaction should aspire to exceed 90%.

The satisfaction ratings for each area are:

  1. Library 95%
  2. Building services 92%
  3. Travel services 89%
  4. Relationship management 81%
  5. ICT 79%
  6. Reception 79%
  7. Security 78%
  8. Telephony services 77%
  9. Finance services 73%
  10. HR 70%