Christof Spieler moved to downtown Houston about nine years ago and began a reverse commute to a suburban office park. He took the No. 9 Gulfton Metro bus because he liked to get things done during the ride and hated sitting in traffic, but the service left much to be desired. The bus didn’t run very often (every 20 minutes or more, even at rush-hour); transfers were hard to coordinate; and the pedestrian infrastructure near the stops was terrifying (to reach the office, he braved five lanes of car traffic without a signal or a crosswalk).
“It really gave me a good feel of what the system’s like,” he says.
Fast-forward to today and Spieler now sits on Metro’s board of directors. An engineer at Morris who also lectures at Rice, Spielerplayed an instrumental role in developing Metro’s Reimagining plan—a dazzling redesign of the entire bus system that stresses all-day frequency and smart connections. But he couldn’t have done it without his experience on Metro as a guide, which makes him Exhibit A for why the people planning America’s transit systems, from board members to senior management to project designers, should be riders themselves.
“There are way too many people working on transit who don’t actually ride transit,” he says. “If you’re going to be making decisions about transit, you really need to know what it’s actually like. Not what it’s like in theory, but what it’s actually like. “
The problem is familiar to transit leadership across the country. In August, aSan Francisco Examiner op-ed challenged the people who run Muni to “actually ride Muni.” Last year, an analysis of Chicago’s CTA found that the board chair rode the system only 18 times in 2012, and a Washington Post survey found many D.C. Metro board members either couldn’t or wouldn’t “name the exact bus lines or rail stops they used regularly.” In 2008, the vice chair of New York’s MTA board famously asked: “Why should I ride and inconvenience myself when I can ride in a car?”
I wonder how many directors and senior staff of Auckland Transport regularly use public transport?Tags: public transport