$7 million Xtra refund

Xtra is giving one week’s free Internet, estimated to be worth $6 million, as compensation for its e-mail problems, plus a $1 million donation to charity.

That’s a significant gesture, and good on them for doing it.  But as Consumers’ say it was  a big problem – e-mail outages if they occur must be minutes or hours at the worst, not days.  And from all accounts the “false positive” rate for e-mails incorrectly marked as spam has skyrocketed which is also a serious problem.

Having said that, the new package of services such as virtual backup of files looks to be pretty damn good, and will set a welcome challenge to others.

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