@FlyAirNZ Hopeless service at Akl koru tonight. Tried to change to earlier flight. CSA says I have grabaseat fare. Then checks. Too late
Now for most people, complaining about poor service on Twitter is a good idea. Companies tend to be pretty responsive to you when you have an audience.
But I have to say if you are an MP, companies are already pretty sensitive to keeping you happy. Using a public forum to complain about service is just not a very good look.
Hat Tip: Whale