I’be blogged before on how much I’m enjoying Uber – their booking app, the ability to see where the car is, and the automatic payment to your card.
But I’ve now got another reason. On Friday grabbed an Uber and the car smelt a bit of smoke (it was a driver who is also a taxi driver, not a dedicated Uber driver). So when the app asked me for feedback I gave it 3/5 only and commented about the smokey smell.
30 minutes later I had an e-mail from Uber apologising and saying they will talk to the driver, saying that doesn’t meet their standards. Great customer service.
And also impressive is that the next day I got an automated e-mail from them asking me to rate the quality of their response.
Compare that to trying to complain about a taxi driver to their company!