The Herald reports:
Changes will include:
• Allowing self-service online, and shifting from paper-based processes that were judged to increase the risk of privacy breaches.
• Moving resources away from minor injuries and claims, meaning people with complex claims will receive more support.
• Improving the transparency of claim decisions, with people able to go online and “track and trace” decision-making as it progresses.
• Use data and evidence to identify what actually makes a difference, particularly in injury prevention.
I love the idea of being able to track and trace decisions on claims as they progress. Also the focus on data and evidence being used more.