Actually public service satisfaction rose under National

The SSC has released the 2017 version of Kiwis Count, which measures satisfaction with public services.

This survey started in 2007, so we can see how trust and satisfaction has changed over National’s term in Government (there was no 2008 survey).

  • Trust of public service based on personal experiences up from 67% to 79%
  • Trust of public service based on overall brand up from 29% to 47%
  • Net trust (trust less distrust) of public service based on personal experiences up from +55% to +72%
  • Net trust of public service based on overall brand up from +7% to 36%

So when Labour and unions go on about the public service, worth recalling that trust in it went up significantly under National.

How about satisfaction with public services ranging from schools to passports.

Well in 2012 (1st year asked) the overall service quality score was 68 and in 2017 it was 76.

So again when Labour say that National underfunded public services, the reality is that the public says overall public services got better. Which is one of the reasons National got re-elected.

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