Impressive service from DIA

The independent report into DIA’s handing of an urgent passport application for a NZ DJ to go to Australia to play with a famous DJ has been released. There’s some minor criticism around some side issues, but the key finding is there was no special treatment.

What I was interested to find out is that there were 61 other urgent passports created that day. And in the last six months, over 14,000 passports produced within 24 hours of an urgent application. That’s a great service.

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