A supermarket boss told teenage checkout girls to fork out up to $700 when organised thieves walked off with full trolleys.
This sounds just as bad as the petrol station stories about making staff pay for drive offs, but there is a difference.
The mother of one of the Pak’nSave checkout girls said the company was “passing the buck” on to its least powerful workers. “Those sort of huge firms will just push you around and that’s just the way it is, they get away with it,” said the woman, who did not want to be named to protect her daughter from employment repercussions.
Her daughter, then 18, earned $13.75 and worked 10 to 30 hours a week. She was working with a colleague on one checkout early this year when two women approached with two trolleys. After the first, full of expensive goods, was scanned the first woman asked her to get her some eggs.
When she returned the woman was unloading the first trolley into a car as her accomplice prepared to pay the checkout operator for both trolleys – until her debit card was declined. “She said, I need to get another card from the car, then she went out and they took off with the first trolley. Cunning, eh?” said the worker’s mother.
The supermarket’s owner-operator Andrew Soutar insisted the teens were liable to split the cost of the theft, about $700, because they should have prevented it.
This is slightly different. The staff allowed the women to leave without paying. Yes they were conned, but there would be procedures such as don’t leave your till unattended, and don’t let someone leave unattended without leaving the unpaid groceries behind.
This is different to petrol stations where staff can’t actually do anything to prevent drive offs.
Now having said that, it’s still pretty heartless by the store owner. Rather than make the girls pay, I would give them a warning, tell them if they didn’t follow procedures in future then they may be liable, and use it as a training example for other staff on the sort of cons you can get.
The petrol station owners were probably breaking the law. The supermarket owner is not I would say, but I think they are lacking some compassion. It was a fairly sophisticated con, and you should allow people to learn from their mistakes. Having said that, it would be useful to know how explicit and detailed the policies and procedures were on what to do in these situations.