$7 million Xtra refund

August 29th, 2007 at 6:12 am by David Farrar

Xtra is giving one week’s free Internet, estimated to be worth $6 million, as compensation for its e-mail problems, plus a $1 million donation to charity.

That’s a significant gesture, and good on them for doing it. But as Consumers’ say it was a big problem – e-mail outages if they occur must be minutes or hours at the worst, not days. And from all accounts the “false positive” rate for e-mails incorrectly marked as spam has skyrocketed which is also a serious problem.

Having said that, the new package of services such as virtual backup of files looks to be pretty damn good, and will set a welcome challenge to others.

Tags: Internet

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2 Responses to “$7 million Xtra refund”

Mike Readman (325) Says:
August 29th, 2007 at 10:19 pm
Yeah, but it seems you can’t receive Yahoo! Xtra webmail on a PDA anymore. When I tried ringing to see if there was a way you could, I was told I could be waiting for an hour, so I emailed them instead. That was on Sunday, I still haven’t received a reply.
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Richmastery (11) Says:
August 31st, 2007 at 2:01 pm
And installing software before you can use it? what a joke.
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