“Not that sort of person”

November 10th, 2012 at 4:00 pm by David Farrar

The Herald reports:

Mr Fieldsend contacted the Herald to tell his side of the story after used his comment about shooting as an example in a story published on Monday about the rise in threats received by the organisation.

Mr Fieldsend said he told a call centre worker the case manager was “lucky I didn’t have a gun because I would have shot her” when he called to complain about her upsetting behaviour an hour after their first review hearing in August last year.

“I don’t have a gun on me, I’m not that sort of person, I don’t have a criminal record or anything,” he said.

He doesn’t sound contrite at all. he claims he is not the sort of person who would actually shoot someone – he is just the sort of person who would tell someone’s colleague he would have shot them if he had a gun.

How would the ACC staffer know about whether he has a  criminal record?

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31 Responses to ““Not that sort of person””

  1. wynkie (85 comments) says:

    Because ACC threaten claimants everyday to sign blank consents, or you loose your entitlements, which ACC then use to make unlawful collections which are ultra fires to the legislation, (that is, the information doesn’t relate to the claimed injury), behind claimants back and without their knowledge.

    It happens everyday David…..ACC collect stuff which has no relevance to the injury or claim, without claimants knowledge, and this is highly illegal. They are forever trying to collect all GP medical records, dental records, hospital records etc which they have no legal right to collect, then they data mine the information to try and find a mechanism to avoid the claim ie., defraud the claimant.

    ACC collect all sorts of information on family, court cases, traffic fines, non injury Health information, anything they can’t get their hands on to taint the file and manipulate perceptions of a claimant as being a bad person. ACC then provide this tainted information to an assessor to negatively influence the assessor against the claimant, so ACC can obtain a report in their favour to remove entitlements.

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  2. Lee C (4,516 comments) says:

    Someone gets frustrated because a jumped up little hitler used their power to lord it over them and expresses said frustration with intemperate language. Does this sound familiar?

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  3. Minnie1972 (42 comments) says:

    Did ACC actually name this man when it spoke of the incident? Or did he out himself?

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  4. Steve (North Shore) (4,317 comments) says:

    Wynkie sums up ACC pretty good.

    ACC’s job is to get you back to work – bullshit, ACC’s job is to get you off their books. The case manager is the watchdog to keep you seperate from the decision makers. After an injury and surgery the claimant is usually very tired, on heavy medication and stressed out. There will be money problems sooner or later in a lot of cases. ACC will shuffle information around departments for opinion and even send you to paid proffesional experts who will answer loaded questions all in order to dismis you.
    ACC will basicaly just piss you off until you give up and walk away. The whole outfit is full of corrupt people saving their own arses.
    Delaying tactics is just a game to ACC. They lose files, they lose phone numbers, they lose bank account numbers, and when the going gets tough they change your case manager – just in order to fuck you around. They also confuse insurance with welfare.
    End of rant.

    Fieldsend probably just had a gutsful of the bastards. I have been fighting them for 4 years – it is not over yet ACC, it’s just bloody starting, District Court is next

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  5. Muzza M (286 comments) says:

    My personal dealings with ACC have always gone well, I do however have a brother who has been fucked around because he was silly enough to tell them he has medical insurance.

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  6. RF (1,128 comments) says:

    No excuse to bring firearms into a bitch with ACC. Read .. See overseas news reports of shootings at work places. Dumb shit.

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  7. pq (728 comments) says:

    what we need is one big gun explosion blow the whole ACC up

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  8. orewa1 (425 comments) says:

    As a self employed person in a one man low-risk with a modest turnover I just sent $3000 off to ACC for this year’s levy. Additionally I am required to pay them through my petrol, car registration, PAYE and other touch points.

    My wife who is incapacitated and out of work due to a vehicle accident is unable to claim as they categorise her injury as “age related.”

    300 of their staff are paid more than $100k salaries.

    They are a state-sanctioned Mafia. The “government” that is supposed to look after the citizens, condones this. Fuck them.

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  9. Monique Watson (1,062 comments) says:

    The gun comment is irrelevant in light of the case manager being a right little cunt.

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  10. Colville (1,769 comments) says:

    the right little cunt that made the threat of death via shooting should be in jail and off ACC’s books.

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  11. Monique Watson (1,062 comments) says:

    ACC are fucking arseholes. They are also fucking inept arseholes. I have been trying to change the address on my ACC account for the last ten years from my Mother in Laws’ address to my current address.
    Please excuse the Tourettes (From when I had a stroke) Honest.
    Because ACC are complete dumbass motherfuckers and though I ring them yearly upon receipt of my ACC account, my Mother In Law has to go through the ongoing painful process of forwarding mail to a hated Daughter In Law.
    I see where the frustration arose in the original case.

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  12. rolla_fxgt (311 comments) says:

    ACC are a law into themselves, so for someone express frustration at them is about time.

    A good friend is paid 75k to basically tell ACC staff where to sit, and write reports on how many calls they make and take a day.
    ACC staff are very over paid for what they do, and in my mind that extra payment is ACC admitting that some will get abused.

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  13. Kevin (1,122 comments) says:

    Yep, some equal opportunities employee with a dip soc sci from northland polytechnic, whose been to the week long course at huka lodge on how to never,let the customer rattle you when you are sticking it to them, and spends about equal time in a state,provided car seeing one “case” a day and flying round the country doing career development courses. Compare that to some poor bastard whose being shafted and accidentally looses it.

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  14. duggledog (1,103 comments) says:

    Wynkie they do this sort of forensic shit you claim because every man jack and his dog feels it is entirely acceptable to rip the system off. Like the welfare state what do you expect?

    FFS Key introduce some competition

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  15. Minnie1972 (42 comments) says:

    How can someone have Tourette’s via a keyboard? Never heard of the back space key Monique?

    Colville, I agree entirely. Expressing frustration is one thing, but threatening to kill someone is another entirely.

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  16. duggledog (1,103 comments) says:

    Steve North Shore ‘ACC’s job is to get you back to work – bullshit, ACC’s job is to get you off their books’

    Yeah mate that’s insurance. My experience ($500,000 claim which I got, not ACC though, a few years ago) is that the bigger the claim the harder they work to find any way to not pay you out. And I employed one of the most expensive lawyers in Auckland – fuck all use he was. Cost me thousands and in the end exposure to sunlight was what got me my $$

    Arseholes

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  17. Monique Watson (1,062 comments) says:

    @ Minnie. Ever had a stroke? If not, what the fuck would you know?

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  18. RF (1,128 comments) says:

    Fair enough calling ACC arseholes what ever… Just leave out threatening to use firearms. Tends to damage ones case against ACC after AOS kick in your door and make you eat the carpet.

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  19. Minnie1972 (42 comments) says:

    Monique, I’ve never had a stroke. My point is merely that an uncontrollable urge to curse and generally lose your message in a sea of obscenities could be remedied by employing the back space key on your keyboard. :)

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  20. Tookinator (195 comments) says:

    I have never had any dealings with ACC till recently.

    Being self employed with verylow risk, though I did get a minor injury recently. Went to after hours clinic, paid full wack.
    Then get 2 letters from ACC on same day one to me as the employer of the injured telling me to pay wages to the injured employee if he cannot work and one to me as the employee telling me my emploer will pay my wages if off work. As I am both parties I still had to work as the employer despite the injuries to pay the employee….
    A few days later I got my new bill from ACC for $3,500

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  21. Steve (North Shore) (4,317 comments) says:

    No doubt ACC cork soakers are watching and reading this thread.
    Hello, we only want a fair settlement while I still pay your wages and not covered because I am over 25

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  22. Nostalgia-NZ (4,684 comments) says:

    ACC works very well as a deterrent to its customers to avoid making claims.
    Taking your money off you – no problem.
    Telling you that you are basically half dead anyway, because everyday you are getting older and joints and other bits are wearing – exceptionally easy.
    Making you pay increasing cover despite that you’re half dead with out all your bits working by the age of 21 – mandatory.
    During any claim you make having you examined by an independent Doctor who just happens to be solely, or largely employed by ACC – no difficulty.

    Paying you out – a terminal illness which you won’t survive.

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  23. rolla_fxgt (311 comments) says:

    I was 24 and had broken bits of bone in my elbow, had to take time off work due to the fact everytime I moved my elbow it hurt like hot needles. Was told it was old age, not an injury that caused my pain. Even though ACC, and many doctors had seen my xrays and knew it was bone fragments, some muppet at ACC tried to get me off the books the easy way by trying to say it wasn’t their problem.

    If 24 is old age, then 99% of the population is screwed.

    Needless to say they eventually (6 months later) saw the error of their ways, and arranged surgery, and paid out for loss of earnings.
    So what should have cost the tax payer a couple of thousand, ended up costing them about 15-20k.

    So cost saving measures aren’t always a great idea.

    The real way for ACC to save costs is to have a higher part charge for the likes of physio, and introducing part charges for other services. Also auditing these more thoroughly, and demanding reimbursment of false claims from those found to be false. Everyone knows someone who’s had a sore knee or whatever, who goes to the doctor and says they slipped on the grass, just to get ACC cover it.
    Thats where the real cost of ACC lies.

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  24. questions (132 comments) says:

    Steve (North Shore) Says: “paid proffesional experts ”

    Generously commissioned preferred providers…

    I can understand government agencies looking to arrange preferred providers in order to save cost, but preferred providers of independent advice/assessment utterly defeats the purpose.

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  25. Monique Watson (1,062 comments) says:

    Sorry Minnie. Point taken. :) I’m being crass instead of curmudgeonly anyway.

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  26. Monique Watson (1,062 comments) says:

    It is an agency that is most people would say they knew someone who had not been served well by the process.
    Instead of putting Joe public under media scrutiny they should be investigating why he was so pissed off.

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  27. joana (1,983 comments) says:

    With what I am told about how they treat injured people I am surprised they don’t get more threats..It sounds like one of those places where you cannot complain about the service , because there is no service.

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  28. Griff (6,263 comments) says:

    Back when I did a lot of game fishing we had a club member who was on ACC for a knee injury.
    This guy spent as much if not more time than me over the Manuku bar.
    He had been on ACC since the days of the think big projects.
    If you can cope with the seas in a small tin boat 30nm off the Manuku heads day after day you can work.

    Couple of years ago a man scored second place in the Raglan surf tournament.
    He was on ACC for a back injury at the time.
    If you can surf good enough to place in a large surf tournament you can work.

    Even the desk jockeys on here will have worked with someone whose claims on ACC are a little dodgy.
    I have spent a lot of time doing building and landscaping. Jobs that include hard physical labor and are high risk. I have worked with many who a private company would not insure due to either their repeated stupidity or obvious propensity to game the system.

    We pay for these idiots in the levies. Any thing the weeds out the shirkers and the idiots is good.
    It helps make that bill to ACC a little less of a financial burden especially to us in the trades and industries that don’t drive a desk all day

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  29. Elaycee (4,064 comments) says:

    If poor service is the new ‘justification’ for someone threatening front line staff with a rifle, then JetStar will soon be providing all counter staff with flak jackets and helmets.

    Not many would disagree that ACC is a customer service nightmare, but there can be no justification for any moron threatening staff by saying he would shoot them if he had a rifle.

    Mr Fieldsend deserves any punitive action coming his way.

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  30. mikenmild (8,761 comments) says:

    Elaycee is making sense today. We can’t run around threatening to kill anyone who upsets us.

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  31. labrator (1,691 comments) says:

    If Nikki Preston was a half reasonable journalist she would’ve got an OIA on how many times the police get called to ACC offices a year for bomb threats or death threats.

    I don’t care how much you hate ACC, threatening physical harm to someone is not acceptable.

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