The Herald reports:
Police are considering establishing a single national phone number for non-emergency calls to lighten the load on the 111 system.
An increase in people calling 111 over the past five years has prompted police to think about how to improve the service, and they say that a non-emergency number would mean they could better respond to high-priority incidents.
Figures provided to the Herald under the Official Information Act show police answered more than 628,801 111 calls last year – about 17,000 more than 2013.
They answered 88 per cent of those calls within 10 seconds, with most calls taking just four seconds to be picked up.
Mr Trappitt, who is the national prevention manager, said establishing a second non-emergency number was one of those strategies.
“It is potentially one of the options that we could explore and promote. We are having ongoing discussions.”
They’ve been talking about a non-emergency number for years, probably 10 – 15. Time to stop taling and just do it. Have a (say) 777 number for non-emergencies and 111 for emergencies.
Another option was a smartphone application that would allow people to call 111 and have their location immediately tracked by police.
Mr Trappitt said police, along with Fire Service and ambulance operators, had been in discussions with telecommunications providers and the Ministry of Business, Innovation and Employment about how GPS could be used to help with 111 calls.
That’s a great idea.