Radio NZ reports:
Association chair Ben Wilson said if the challenge was successful, the group was considering further action over the way Uber handles the dismissal of drivers.
Drivers were being cut off from using the app unilaterally without being given any explanation, he said.
Some drivers had reported they were being deactivated without warning, when their ratings from customers using the service went down.
The rating system is based on the average rating out of five that drivers have received from riders, over their last 500 trips.
If a driver’s rating fell below an arbitrary number – which the association did not know, but believed to be somewhere below 4.6 – then they faced the chance of losing their jobs, Mr Wilson said.
“Essentially they have no recourse – it’s just, ‘Sorry you’re out, good-bye.'”
So this union thinks drivers who continually get bad ratings should be allowed to continue? I love the fact that Uber drops drivers whose average ratings falls below a certain level. It gives a great incentive for me to stay a customer and for drivers to give excellent service.
Had a driver this week who is a software developer – has set up his own company. He’s driving Uber in his spare time so he has an income stream while the product is developed. Great to see Uber providing the flexibility for someone like him to be an entrepreneur.
“Drivers should be compliant, they should be safe, and driving should be profitable. That’s what we are trying to get to happen,” Mr Wilson said.
The rating system is a great way to ensure safe and compliant drivers. Yet Wilson seems to want to not have low ratings lead to dismissal. And if driving for Uber is not profitable – then don’t. It isn’t compulsory.
An Uber spokesman said the company had a publicly available deactivation policy, “which provides a comprehensive explanation of the policy for drivers”.
“In all situations where an account is at risk of deactivation, driver-partners will be either be warned so they can take appropriate steps to improve their service, or have the opportunity to present their version of events should an allegation be made against them,” the spokesman said.
The deactivation policy stated that each city had a minimum average rating.
“We will alert you if your rating is approaching this limit, and we will share information about third-party quality improvement courses that may help you improve your rating,” the policy said.
“If your average rating is below the city minimum after multiple notifications, your Uber partner account will be deactivated.”
Sounds very fair.