Archive for the ‘Internet’ Category

Eight Councils moving forward with online voting option

November 19th, 2015 at 3:00 pm by David Farrar

Louise Upston has announced:

Five district councils and three city councils have been invited to demonstrate they can meet the government’s requirements for an online voting trial. If successful, the councils will be able to offer online voting alongside postal voting in the local government elections next year.

Whanganui, Rotorua, Matamata Piako, Selwyn and Masterton districts have confirmed their interest as well as Porirua, Palmerston North and Wellington cities.

“The councils must meet a strict set of requirements before they can offer online voting,” says Associate Local Government Minister Louise Upston. “They need to show they will manage the risks – notably issues of security and fairness – and they must preserve public confidence in the integrity of the electoral system.”

That’s a good mix for a trial of small and large. The population in each Council is:

  • Wellington 191,000
  • Palmerston North 80,000
  • Rotorua 65,000
  • Porirua 52,000
  • Selwyn 45,000
  • Whanganui 42,000
  • Matamata Piako 32,000
  • Masterton 23,000

Online voting will be an option for those who want it. Postal voting will still be available and no doubt the method used by the majority.


Online GST

November 19th, 2015 at 10:00 am by David Farrar

Todd McClay announced:

Revenue Minister Todd McClay says measures proposed in a tax bill introduced today are about fairness and equity.

“It is about creating a level playing field for collecting GST and putting New Zealand businesses and jobs ahead of the interests of overseas suppliers”, says Mr McClay.

These measures are an important first step in the Government’s efforts to deal with increasing volumes of online services and other intangibles purchased from overseas suppliers that should, under New Zealand’s tax rules, be subject to GST.

“GST should apply to all consumption that occurs in New Zealand.  This is what makes our GST system fair, efficient and simple,” says Mr McClay.

“The growth of online digital and overseas services means the volume of services on which GST is not collected is an increasing challenge – for the Government in terms of the GST revenue foregone, and as a matter of fairness for New Zealand suppliers of services and intangibles who must account for GST in their pricing structures.”

Mr McClay says the proposed measures will apply GST to cross-border “remote” services and intangibles supplied by offshore suppliers (including e-books, music, videos, and software purchased from offshore websites) to New Zealand-resident consumers, by requiring the offshore supplier to register and return GST on these supplies.  

I haven’t got a problem with this. I will have a problem if the de minimis threshold on imported goods is reduced to such a low level, your books and minor purchases are stopped at the border.

The key issue here is how many overseas retailers will actually agree to register. Some will, but not all. The FAQ notes:

Why would offshore suppliers comply with the proposed rules?

When similar rules have been applied in other countries, offshore suppliers – particularly large international suppliers that account for the majority of cross-border services and intangibles – have demonstrated a willingness to comply. For many of these companies, failure to comply with their obligations would pose a significant risk to their reputation.

So I imagine Amazon, Apple will comply. But will Ebay as they are just an auction house, not a retailer?

The bill is here. It says a supplier will treat a customer as being from NZ if there are at least two non-conflicting pieced of evidence, from the below:

  • the person’s billing address:
  • the internet protocol address of the device used by the person or another geolocation method:
  • the person’s bank details, including the account the person uses for payment or the billing address held by the bank:
  • the mobile country code of the international mobile subscriber identity stored on the subscriber identity module card used by the person:
  • the location of the person’s fixed land line through which the service is supplied to them:
  • other commercially relevant information.

The IP address inclusion could be problematic. They are not necessarily a reliable guide to where someone is from. It also means that someone who uses software to mask their country of origin (very useful if you wish to view videos from other countries, or subscribe to US Itunes or Netflix) could end up breaching the GST Act. However a prosecution would only occur if the GST amount was substantial.

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The most powerful women on Twitter?

November 6th, 2015 at 2:00 pm by David Farrar

Stuff reports:

If Michelle Obama wants to up her game on social media, she could do worse than turning to former New Zealand prime minister Helen Clark for a few tips.

Clark, who heads the United Nations Development Programme, has been named the sixth most influential female leader on social media by online business, economics and finance magazine Richtopia.

Her ranking on the Top 100 list puts her ahead of the First Lady of the United States, who came in at eighth, and Huffington Post editor-in-chief Arianna Huffington, who took out the ninth spot.

The list is of course subjective. Let’s look at something perhaps more objective, such as number of followers on Twitter for the top 10:

1. Hillary Clinton – 4.61 million
2. Oprah Winfrey – 29.5 million
3. Nancy Pelosi – 0.68 million
4. Maria Shriver – 2.33 million
5. Dilma Rousseff – 4.17 million
6. Helen Clark – 0.10 million
7. Katie Couric – 1.38 million
8. Michelle Obama – 5.39 million
9. Arianna Huffington – 2.16 million
10. Emma Watson – 19.8 million

So I don’t think Michelle Obama will be too worried!


Draconian UK powers

November 2nd, 2015 at 4:00 pm by David Farrar

The Telegraph reports:

Police are to get the power to view the web browsing history of everyone in the country.

Home Secretary Theresa May will announce the plans when she introduces the Government’s new surveillance bill in the House of Commons on Wednesday.

The Telegraph understands the new powers for the police will form part of the new bill.

It would make it a legal requirement for communications companies to retain all the web browsing history of customers for 12 months in case the spy agencies or police need to access them.

Police would be able to access specific web addresses visited by customers.

That’s outrageous. This is like requiring phone companies to record every phone call made by customers.

I don’t have a problem with ISPs being required to keep a history of what IP addresses were used by which customers at which time. This allows people who do illegal things online to be identified.

But requiring them to retain your web history is gross over-reach and a horrendous privacy breach.


NZ a stand out for digital evolution

October 27th, 2015 at 7:00 am by David Farrar

Trajectory Chart 2013 1280x930

Tufts University has looked at how different countries have done with digital evolution. NZ is in the right quadrant, of the stand outs.

Also pleasing is we have been moving up the rankings since 2008.


Latest Internet stats

October 18th, 2015 at 2:00 pm by David Farrar

Stats NZ has released their latest ISP survey. A lot of change over the last four years.

  • Broadband has gone from 87% to 97% of connections
  • Fibre connections up to 105,000 now
  • Percentage getting over 8 MB/s download gone from 67% to 98%
  • Percentage getting over 24 MB/s download gone from 2% to 23%
  • Percentage getting over 10 MB/s upload gone from 0% to 19%
  • Connections with no data cap gone from 2% to 33%
  • Total data use gone from 13 PB to 84 PB
  • Number of mobile phone Internet connections gone from 1.9 million to 4.0 million
  • IPv6 availability gone from 30% to 48% of ISPs

The battle for the IP chapter

October 8th, 2015 at 2:00 pm by David Farrar

This will be a long blog post, but an important one. It is about the TPP, the IP chapter, and how a group of NZ organisations actually managed to help beat back the US Government and the corporates they were fighting for.

First I want to talk about critics of the TPP, and how you can divide them into three categories. They are:

1 – Opponents of all trade deals

There are some people who are opposed to all trade deals. They have a honest belief that either trade deals are bad, or trade is bad. A couple of examples are Jane Kelsey and the Greens.

Jane Kelsey has opposed (as far as I can tell) every trade deal NZ has ever signed up to. It doesn’t matter what the details are, she has campaigned against it. She has a world view that is basically protectionism is economically good, and no amount of evidence will sway her views.

Kelsey has every right to her views (though I do grumble that she seems to spend a large proportion of her time as a taxpayer funded academic running campaigns), but the reality is that Kelsey will never influence the details of a trade detail, because people know that nothing they agree to will ever stop her being a critic. She can make a deal more unpopular with voters, but no one in Government ever asks the question “Will this satisfy the demands of Jane Kelsey”.

I’m not trying to personalise it on Professor Kelsey. There are many others like her, who are against petty much all trade deals.

The Greens have voted against against (I think) every trade agreement. Their opposition seems to be more because of their belief that trade harms the environment, and we should grow and produce everything we need locally. So again, no one ever asks what is needed to get the Greens do support a trade deal – it is basically impossible.

2 – Opponents because of who the Government is

This is basically the Labour Party, and some of their supporters. If Labour were in Government I have no doubt the TPP would look very similar to what was announced this week, and they would be signing up to it. They are not opposed to the TPP (well not most of their caucus), but because National is in Government they just see it as a weapon to attack with. Just like the flag referendum.

I don’t mind oppositions attacking Governments for things which they honestly disagree on – for example labour laws and the like. But it does get tiring when you know their opposition is only because they are not in Government themselves. It is worth remembering the TPP started under Labour. They also did a great trade deal with China, which has been hugely beneficial. If it was National that had done the trade deal with China, I suspect Labour would be condemning it.

So in the end these opponents do not get much traction either, because their opposition is more about who the Government is, than what is in the TPP. That doesn’t mean their criticism do not have validity, just that their motivations are more about bashing the Government.

3 – Opponents of some proposed details

The last category is what I want to focus on. It is individual and groups who have been critical of what might be in the TPP, because they think certain aspects would be bad for their area of interest if included.

These opponents are not against the TPP regardless of what is in it. They’re not for it either. They’re people saying “We don’t want X in there” but if X is not there, then we don’t have a view on it.

That might be a health group on keeping the Pharmac model, or ICT groups on the details of the e-commerce and intellectual property chapters. The latter is what I want to focus on, and tell a story about the battle here.

The US wish list on intellectual property

The first post I can find I did on the TPP was about how despite being a big supporter of free trade, I was concerned about the US wishlist in TPP. I quoted Rick Shera on how it could affect us:

  • Rights holders would be allowed to prevent parallel imports
  • Massive extension of terms, from life of author plus 50 years, to 70 years
  • Circumventing a Technological Protection Measure (TPM) will to be a criminal offence even if the work it protects is in the public domain or you want to exercise fair dealing rights like educational use or current affairs reporting
  • The return of guilt upon accusation three strikes Internet termination laws
  • Forcing us to reverse the decision recently taken to exclude software from being patentable
  • Introducing statutory damages (which give rights holders windfall damages up to 3 times their actual losses)
  •  ISP policing of IP rights including a requirement for ISPs to give up their customers’ identities when they receive a mere allegation from a rights holder
  • Criminal liability even where the infringement has no commercial value at all
  • Pushing Courts to impose imprisonment as the default sentence for infringement even where no monetary benefit is obtained

These provisions would have been truly horrible, if they had been agreed to. The good thing is that with the exception of the extension of the term (which is more a copyright than Internet issue) the US got beaten back on pretty much all of this. I’m not saying the IP chapter is great (there are still a couple of areas of concern which we need to see the detail on) but this truly horrible stuff is not in there – software is not patentable still, parallel importing remains legal, you can circumvent TPMs for legal purposes, ISPs don’t face extra liability, no changes to our three strikes law for filesharing infringing (which rights holders don’t like).

So why did the US not get its way on much in this chapter? Is it because it was an unimportant chapter? No, far from it. For several years it has been said that the IP chapter will be one of the most difficult. Many in the media thought the big battle was Pharmac, but in reality that was never at great risk. The PM and others had often said that the IP chapter was one of the big challenges.

This was a concern, as those of us against the US demands, were worried that the IP chapter would be traded at the lost moment with the US, in order to gain a better deal elsewhere. We wanted to stop that happening, and make the price of compromising on the IP chapter too high, so what did we do.

By we I mean groups such as InternetNZ, IITP, TUANZ and NZ Rise. I don’t speak for any of them, this is just my views as someone who was involved.

Set the tone right

It was important that we were not seen as just against TPP regardless. We were against an IP chapter that was bad for NZ. While we would work with other critics such as Jane Kelsey (and inform them of our concerns), it was vital not to be seen as anti-TPP regardless. You lose influence if you do that.

We also tried to have it about ICT and Internet industries being important for NZ’s future and don’t trade away their interests for those of commodity industries.

Be specific

Another key was not just to rant about secret negotiations (even though criticism of the process was made), selling out sovereignty, attacking Hollywood corporations. It was to be specific as to what measures were opposed, the impact on NZ of them, and putting up alternative provisions.

Meet NZ negotiators

Many meetings were arranged with negotiators with MFAT and MBIE. And they were extremely professional, and useful. The negotiators do not set policy (Ministers do), but they will tell you what their position is, listen to your concerns, and make sure they understand them.

They would also share information on the negotiations. They are not allowed to sit down with you and show you a copy of the proposed texts (unless every negotiating country agreed). But they could tell you in some detail what the issues are, and what the NZG position currently was. And thanks to texts being leaked on Wikileaks, we actually got verified that the NZ negotiators were advocating exactly what they told us they were, and resisting the US demands.

They also were useful in giving us some idea of which countries were with us on these issues, and which were not, and which were yet to take a position. Again, not in exact detail which would breach confidentiality, but some useful steers.

The key here is that while the exact negotiating texts were secret, stakeholders could gain information on proceedings by engaging with the process – and not just corporates, but civil society groups also. Engaging with the process works, rather than just shouting slogans.

Also at least one meeting was held (possibly more) with the Trade Negotiations Minister, Tim Groser. I did not attend, but understand he was very up to speed with the issues around the IP chapter. Meetings were also held with the ICT Minister, so she could be a voice for the industry if Cabinet discussed details.

It also became apparent to me that other Ministers, up to and including the PM, were aware of the issues around the Internet and the IP chapter. In fact as I said earlier, the PM said fairly early on that the IP chapter might be the toughest.

Meet TPP supporters

We met supporters of the TPP such as NZ International Business Forum (Stephen Jacobi). We explained that our potential opposition was issues based. If certain provisions were in the TPP, we would be opposing and criticising it. But if they were not there, then mostly we would have no view.

We know that most business groups would support the TPP, regardless of the IP chapter. What we wanted to get across, was that if they could use their influence to get an IP chapter that was more palatable to us, then there would be less domestic opposition.

The meetings were cordial, and useful.

I can’t recall exactly other meetings we had, but off memory there was some dialogue also with the US Embassy and Federated Farmers.

Attend the Negotiations

Staff were sent to some of the international negotiations rounds. Why, if you are not allowed in the negotiating room? Well, a lot happens in the side events and public forums. You can set up stands handing out information on your views, you can chat to NZ negotiators, you can get to meet the negotiators from other countries, and also develop links with other third party groups who share your concerns.

The staffer who attended some of these for the NZ group did an excellent job in building networks, organising events and getting our message across. It was an excellent investment in sending her.

Build a coalition locally

A local coalition was set up – called the Fair Deal coalition. It was set up to critique and oppose the US demands, but also to put pressure on the NZ Government to stick to its position. We wanted to make any backing down politically painful. A quote from the site is:

The US wants copyright standards that would force change to New Zealand’s copyright laws. We want you to know more about what’s at stake so that you can have a say now, before the deal is done.

The good news is that we know – from another leaked document – that the NZ copyright team went into TPP talks looking for fair copyright (and other intellectual property) standards. Now is the time to stand behind our team and  support a Fair Deal for New Zealand.

NZ members were InternetNZ, NZ Rise, Creative Freedom Foundation, Blind Foundation, TUANZ, Consumer, IITP, Trade Me, NZ Open Source Society, LIANZA, Tech Liberty and Scoop.

The tone wasn’t to attack the Government, but to pressure the Government to stand firm.

Build a coalition globally

At the beginning of the negotiations, NZ was quite exposed. The US was pushing hard for their wishlist, NZ was the most staunch against, and we had few allies. Many were not focused on it much, and Australia even seemed to be backing the US.

The NZ negotiators made it pretty clear that if we are alone there, then we need to compromise more. So we went about building a wider coalition.

Through attendance at the actual meetings, links were made to other groups in the countries negotiating the TPP. An alliance was formed with Public Citizen, Open Media, Australian Digital Alliance, Consumers International, EFF etc. Gradually more and more countries came to siding with the NZ position.

Note I am not suggesting this is solely or even mainly due to the work of the alliance, but I do believe it did have an impact.

Also crucially, we tried to soften the US position. Their position was reflecting the demands of Hollywood associated creative industries. In fact many of the staff in the IP area of the Trade team, had worked for lobby groups there. But then big US IT companies started lobbying, saying they did not support some of the US position. This helped weaken the US stance, as it was no longer unambiguous what Us businesses wanted.

Host the negotiations

Auckland hosted the 15th round of negotiations in December 2012. This was great as it gave us a great opportunity to interact. There were a number of initiatives as part of that, but the most significant was we hosted a lunch for all the IP negotiators from all the countries. I think they all had someone attend, and most importantly the US did.

Over the lunch a few of us spoke, on various aspects and outlined what our issues and concerns were. My role was to talk about the politics, and explain how NZ had just had several big fights on IP law – the blackout campaign, ACTA, patent law, a new copyright act – and I doubted any Government would want to be explaining why the hard fought compromise that had been achieved was now going to be upended. I also talked on Dotcom and how he is alleging Key and Obama did a deal with Hollywood to lock him up, in exhchange for the TPP – and while that may be nonsense, could they imagine a NZ PM standing up and saying “We’ve decided to change our copyright and IP laws to please Hollywood”. The point was that if you demand something a Government is simply politically unable to deliver, then you won’t get an agreement (like Canada on dairy – political cost too high).

And this is partly why the only major change appears to be length of copyright, rather than stuff more directly affecting the Internet. And don’t get me wrong – I am against the extension, but from my point of view it is less harmful than what else the US was demanding, and if we had to compromise on something – that is the lesser evil from an Internet point of view.

Constructive opposition does make a difference

The point of all this, is that constructive engagement, criticism and even at times opposition can make a difference. When you work with the Government and negotiators in good faith, you can have influence and get better outcomes (even if still sub-optimal) than without your involvement. You do a mixture of loud noisy activism (postcard campaigns, petitions, public meetings) and behind the scenes diplomacy – but always with a consistent principled message that we are not anti TPP (or pro TPP), just anti these provisions.

I’m actually very proud that the NZ ICT industry and civil society managed to run a very effective and principled campaign, that was overall remarkably successful – especially against the power of the US Government, and very wealthy and powerful firms in the US. One can be cynical about aspects of politics (such as the secrecy), but one can also celebrate that spending time and money on sticking up for your beliefs can work, and logical well reasoned arguments can beat vested interests.

Again do not take any of this to suggest the ICT industry now thinks the TPP is great. I don’t speak for them, and from what I have observed views are as diverse within it, as elsewhere. Some still think it is the worst thing ever and the end of democracy, and others think it is a great deal. I personally think it is an overall positive deal, and actually pleasantly surprised that we managed to get a deal, with most (not all) of the nasty IP provisions defanged.

But there is a lesson here for other groups, and individuals. Constructive opposition and criticism can achieve far far more, than just blanket negativity and attack.

The groups involved in the Far Deal coalition, both locally and globally, should be proud of what they managed to achieve, against formidable odds.  Also I give credit to the professional negotiators from MFAT and MBIE who I think did a very good job of holding the line.


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Great targets for rural broadband

October 7th, 2015 at 12:00 pm by David Farrar

Amy Adams announced:

Recognising the ever-increasing demand for high-speed broadband across New Zealand, and its importance to regional growth, the Government has today announced a bold new connectivity target for areas outside the UFB footprint.

Under this target virtually all New Zealanders, regardless of where they live or work, will be able to access broadband at peak speeds of at least 50 Mbps by 2025, Communications Minister Amy Adams has announced. …

By 2025, the Government’s vision would see:

  • 99 per cent of New Zealanders able to access broadband at peak speeds of at least 50 Mbps (up from 97.8 per cent getting at least 5 Mbps under RBI)

  • The remaining 1 per cent able to access to 10 Mbps (up from dial up or non-existent speeds).

This will be greatly welcomed by those outside the areas where fibre is being laid. Let’s look forward to the death of the last dial up account!


A new direction for TUANZ

October 6th, 2015 at 1:00 pm by David Farrar

TUANZ have announced:

Building on 30 years of representing telecommunications users, TUANZ is setting out in a new strategic direction to ensure New Zealanders can make the most of the digitally connected world.

TUANZ vision is to work collaboratively with industry and government to make sure that by 2020 New Zealand is among the top ten countries for business use of digital technology.[1]

TUANZ Chair Pat O’Connell says TUANZ has always been and will remain an independent and professional organisation that represents the interests of the users of digital technology.

“Our role will continue to be to put the business user at the centre of industry and government decision making in a sector that is going to define our economy for the foreseeable future”, says O’Connell.

This is a sensible new direction for TUANZ.

Since the 1980s TUANZ has been at the forefront of advocating for better deals for businesses and consumers in telecommunications. They’ve played a big role in helping us get to where we are where we pay a fraction of what we used to.

But the major regulatory battles are won. Local loop unbundling is done and dusted. Telecom has had first operational and now structural separation. Mobile phone interconnection rates have fallen away. Competition is not perfect, but our regulatory settings are now pretty good.

So a shift in emphasis from the regulatory issues to usage and technology is sensible.


Keall on the Dotcom case

September 30th, 2015 at 11:00 am by David Farrar

Chris Keall writes at NBR:

I’ve previously written that Megaupload’s cash-incentive payments would loom large in Kim Dotocom and co’s extradition case.

And so it proved yesterday as the Crown alleged one user of Mr Dotcom’s file sharing service was paid more than $US50,000 as a reward for uploading files that proved popular with Megaupload members.

Files uploaded by user “H” – just one of many to take advantage of the cash-incentive rewards scheme – generated 1.2 million downloads between 2006 and 2011 (the expanded FBI evidence summary covers it in detail here).

The US Department of Justice, plus major Hollywood studios and multinational record labels, say most of the files covered by the cash-incentive scheme were copyrighted works and that Megaupload was rewarding piracy.

This is at the heart of the case, and the argument that Megaupload was not just like Dropbox – because it paid users for sharing content that got widely downloaded.

Mr Dotcom has also pointed out that YouTube gives uploaders of popular files a share of the Google Ad revenue generated by their clip. That could well be construed as an incentive programme. But to get a share of that Google Ad money, you have to be a trusted user. And if, in its vetting process, YouTube notices there is copyright-infringing music (for example, a zany wedding dance clip features a Taylor Swift soundtrack), the service then approaches the artist or rights-holder concerned and offers to either a) take the clip down or b) leave it up but cut them in on the revenue. Megaupload never gave a cent to an artist or rights holder when it generated an alleged $US175 million in membership fees and ad revenue generated around their material.

It is no surprise they were unhappy. It is possible though Megaupload did not breach US law. They certainly knew they were making money through encouraging copyright infringment. But they may hev done just enough to comply with the US MDCA which has a process for dealing with complaints.

Mr Dotcom has also styled Google as a giant piracy machine, saying it makes it easy to find copyright-breaching material, whereas Megaupload featured no search engine or other mechanism to help users find files stored by other members.

But the Crown has already focused on FBI evidence, gatheredthrough intercepted Skype conversations, that the Megaupload crew worked with third parties to make offending content on Megaupload easily discoverable.

Again quite damning.

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The IT Syllabus

September 28th, 2015 at 2:00 pm by David Farrar

Idealog reports:

When Ian McCrae’s teenage son took digital technologies as one of his NCEA subjects, the Orion Health boss was pleased. With a serious IT skills shortage affecting businesses like his, one more student heading towards computer science at university was a bonus.

A few months down the track, McCrae’s view changed. He was shocked to find that instead of learning coding and working on algorithms, his son seemed to be spending his time writing reports – part of a curriculum which sees ICT lumped in with woodwork and sewing, not science and maths.

“I suspect you can do the entire digital tech course without writing a line of code,” McCrae says – correctly, as it turns out.

McCrae says instead of studying topics like coding, algorithms and logical reasoning, his son’s high school digital technology curriculum shares modules with the other tech subjects like hard tech (woodwork and metalwork), soft tech (sewing) and food tech (cooking). These courses involve a lot of lengthy report-writing, which also puts potential IT students off.

Have not meant many techies who like report writing!

“Bright kids coming through the school system are being turned off computing because digital technologies is considered a dumb subject. Clever kids do chemistry or physics, but those naturally lead on to chemistry or physics courses at university, not computer science.”

McCrae argues this is crazy, because IT is where the jobs are – not chemistry. And it leaves companies like Orion Health forced to find their developers overseas, or poach them from other IT companies – companies like Xero, Diligent, Trade Me or Wynyard Group – all of which are themselves struggling to find experienced staff.

They report Trade Me has 1,200 computer science jobs and 22 chemistry jobs!

New Zealand needs to follow the lead of the UK, where major changes to the curriculum have already happened, McCrae says.

In September 2014, the UK became what the Guardian newspaper called “the guinea pig for the most ambitious attempt yet to get kids coding”. Curriculum changes saw ICT (information and communications technology) replaced by “computing”, including coding for children as young as five.


We asked Ian McCrae’s what three IT jobs our kids should be aiming for:

  • Data scientist. The industry is crying out for people that can take all those numbers coming out of the cloud and make sense of them;

  • Mobility expert. No, not walking about. Mobility is all about doing clever stuff for mobile devices;

  • Cyber security guru. McCrae spoke to one US company recently that estimated 80% (yes 80%!) of the traffic to their site is “inappropriate” – ie unwanted or dangerous. There aren’t nearly enough experts blocking all that stuff.

Data science is very cool.

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An e-mail audio device for driving

September 23rd, 2015 at 2:29 pm by David Farrar

The Herald reports:

A Kiwi company has developed an app that allows drivers to listen to emails at the wheel. Beweb created the free Speaking Email app after director Mike Nelson got frustrated at being unable to safely read emails on his commute from Auckland’s North Shore to the city.

And though he admits drivers shouldn’t have any distractions, he said banning cellphones while driving wasn’t working. Rather than expecting drivers to ignore their phones, apps should be designed with a “safe-driving” mode.

Sounds like a great app. especially if it could do more than just read out e-mails but also do direct messages, maybe even tweets.

National manager of road policing, Superintendent Steve Greally, said anything that took a person’s attention away from the road was a safety risk.

“If someone is concentrating on an email, they are not likely to be giving their full attention to driving.”

True. So we should ban playing music in the car, listening to talkback radio or having passengers as they may talk to you.


Police co-operation

September 20th, 2015 at 2:00 pm by David Farrar

Stuff reports:

A Danish man has been arrested in his home country following allegations he launched a “persistent online attack” targeting an Auckland schoolgirl. 

Police said the 24-year-old was charged with posting private photos online and hacking private computers. 

He was caught in the city of Vejle, in Denmark, and will appear in a Danish court. 

The arrest was the result of a joint investigation between New Zealand Police, the Danish National Cyber Crime Centre and South-East Jutland Police. 

Good to see the Police forces working together on a case like this. He may have thought he could do what he did with impunity as he was in Denmark and his victim in New Zealand.

The man will appear in the Court of Kolding Town in a closed hearing where a pre-trial detention will be requested, the statement said.

Serious stuff if he may be held in jail until the trial.

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Lessig on the Dotcom case

September 20th, 2015 at 12:00 pm by David Farrar

The Herald reports:

One of the world’s leading experts on copyright has reviewed the Kim Dotcom case and says there is no basis for extradition.

Harvard Law professor Lawrence Lessig has weighed into the Megaupload prosecution with a legal opinion which condemns the prosecution case against the filesharing website.

In an opinion released by Dotcom’s lawyers, Professor Lessig said the allegations and evidence made public by the US Department of Justice “do not meet the requirements necessary to support a prima facie case that would be recognised by United States federal law”

Professor Lessig is internationally regarded as an expert in copyright and fair use. He co-founded the nonprofit Creative Commons and has written widely in articles and books on copyright, law and the internet age. The US-based Electronic Freedom Foundation said he had “played a pivotal role in shaping the debate about copyright in the digital age”.

Lawrence Lessig has been a huge force for good in the copyright arena. His affidavit will have considerable influence.

He is of course a witness for the defence, so it is no surprise what he says is there is no case to answer. But that doesn’t mean he is wrong. He is an expert in the copyright arena.

My lay view has always been that the threshold for extradition (which is low) has probably been met, but that an actual trial in the US could go either way.

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WCC votes yes to online voting trial

September 17th, 2015 at 11:55 am by David Farrar

WCC have announced:

This morning Wellington City Council voted yes (7-6) to join an online voting trial for next year’s local body elections.

The Mayor of Wellington, Celia Wade-Brown, says Wellington City Council has shown it is progressive and willing to try online polling in the Smart Capital.

“The proposed pilot for the 2016 election will be a real time exercise with real candidates and a real result,” she says.

“We use online mechanisms as a way of increasing participation in many council processes, from Smokefree issues to our Long Term Plan, so it makes sense for us to participate in the online voting pilot.”

Deputy Mayor Justin Lester, who is also Chairperson for Council’s Governance, Finance and Planning Committee, says it’s all about increasing participation and creating better accessibility for all.

“Wellingtonians are the most tech savvy people in the country, so this city is perfect for this trial to take place. Four out of ten Wellingtonians voted in the last local body elections, so, if this trial means we can get those numbers up then I think it’s well worth exploring further.”

Very pleased to see Wellington join the trial – both because as a resident I’ll get to use it, but more importantly because you need at least one major council involved to make it economic.

Eight Councils have agreed to take part in the trial for next year’s local body elections – with a confirmation vote still needed to be taken by Dunedin City and Marlborough District Councils.

The government will then decide whether the trial will go ahead. That decision will be made by the end of the year.

I hope the Government doesn’t hinder or block the progress made.

Thanks to the Councillors who voted in favour – Mayor Celia Wade-Brown, Deputy Mayor Justin Lester, Jo Coughlan, David Lee, Mark Speck, Malcolm Sparrow and Nicola Young.

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Xero flexibility means pay more!

September 14th, 2015 at 1:00 pm by David Farrar

I’m a very happy user of Xero, but not yet using their payroll as it has been too expensive for me. My business has a high number of staff who work few hours, so payrolls which charge per staff member are very costly as a percentage of wages for me. Hence I remain on MYOB for payroll.

Anyway I got excited to get an e-mail from Xero that said:

More flexible plans
From 19 October Xero plans will be more flexible – giving you more choice than ever. Now you can choose whether you want payroll in your plan and you’ll only be charged for the number of unique employees you post each monthly billing cycle.

More flexible – that should be good news – right?

What are the key changes

  • Payroll is being unbundled from our Standard and Premium plans
  • Customers on our Starter plan can now add payroll
  • Adding payroll will cost +$10 which includes one employee
  • Additional employees will cost +$1 per unique employee per billing cycle

The Premium base plan will be reduced from $75 to $70 per month

So what does this actually mean. Well let’s look at current prices here.

  • Premium 10 $75
  • Premium 20 $85
  • Premium 50 $100
  • Premium 100 $140

So what will these cost under the new flexible plans:

  • Premium with 10 employees $89 (19% more)
  • Premium with 20 employees $99 (16% more)
  • Premium with 50 employees $129 (29% more)
  • Premium with 100 employees $179 (28% more)

Yes the new prices are more flexible and it is useful you can now have payroll for multiple staff with the non premium plans. But if you’re a premium customer, that’s a pretty big increase – disguised as flexibility.  They have grandfathered premium prices until March in recognition as that.

I like Xero as it is normally straight talking. I’m not sure a price increase hidden by flexibility is good for the reputation.

Even with me as a standard user, I’d be paying $14 more a month with this flexibility, as we normally have around 100 employees.

Also it would be nice if Xero broke away from the traditional payroll pricing of charging you per employee, instead of for the service. You don’t pay per general ledger transaction or per invoice for other accounting functions, so why charge per employee?


Philip Matthews on the Twitterati

September 12th, 2015 at 11:00 am by David Farrar

Philip Matthews writes in Stuff:

It was a Monday morning much like any other. There were jokes to make, news stories to mock, zingers to zing. Twitter was ticking over as it should, running as an infernal engine of bad humour and good information. And then it all went horribly wrong.

I blame the Wiggles. A story appeared on Stuff informing us that two of the Wiggles were now dating. It helps to know that following a lineup reshuffle, there is a woman in the previously all-male band. And that woman was seeing one of the band’s three remaining men. Having just read something about former Sonic Youth member Kim Gordon’s book Girl in a Band, in which a painful relationship breakup led to a sad band breakup, such issues were on my mind.

So I quipped to my Twitter followers, “Why you should never have chicks in the band. Couples break up, then the band breaks up”. And I linked to the Wiggles story. It all seemed fairly innocuous.

Then, out of nowhere: social media outrage.

“When do we call women ‘chicks’? Never!” thundered a male Twitter follower (I have added punctuation to his urgent tweet). A woman I don’t know demanded that I apologise immediately, but I would not.

“You’ve been asked not to use the term, apologise and move on,” she insisted. “Stop trying to defend this.”

Another person informed me, in all seriousness, that women are not poultry. A man compared me to the lowest form of life on the Internet, the “Gamergaters” who had only recently kicked up a sexist stink about women and video games. In all but one case, these attacks came from people I had never met.

It was exciting and utterly absurd. For about half an hour on an ordinary Monday in March, Twitter hell broke loose.

I’ve had a couple of those also. Twitter seems to be a home for permanent outrage. One US magazine actually did a calendar showing for every day of the year, what was causing outrage on Twitter that day.

Sadly the media partly fuel this. They now seem to add to half their stories, some random comments from Twitter.

When I’ve been the centre of abuse on Twitter, I simply turn notifications off and don’t check in for a day or two.

A woman named Adria Richards was in the audience at a technology conference in California when she overheard a couple of dudes making barely audible jokes to each other about “dongles”. It was probably a long day in an airless room. Richards took a picture of the two guys, put it on Twitter and shamed them as inappropriate sexists. One of them was fired as well.

An invasion of privacy. They were not the guest speakers, just in the audience joking to each other. And you had the recent example of the person who published photos of a couple breaking up on a plane, shaming them to a global audience.

I asked Twitter who the Twitterati are and the first answer was “you”. I guess I was asking for that one. But more serious answers followed. They are Left-leaning and self-important, they hunt in packs and devour their own. They are Wellington-based and professional, often posting anonymously because they have government jobs. They are outside the MSM (internet shorthand for “mainstream media”) and critical of it, and they see the worst political crime as being old, white, straight and male. Even if you can’t help being old, white, straight and male.

Not a bad summary. Those of us who fit at least two of those three have privilege and as far as I can tell, this means we must be in a continual state of atonement.

One name kept on coming up: Patrick Gower. Why him? Somehow he had come to embody everything the Twitterati hated. His reports on 3 News are provocative at times and often personalised but he seemed politically neutral. No-one could guess how Gower votes from how he reports. Paul Henry and Mike Hosking seemed much more pro-government.

Was there was something jagged and disruptive about Gower that was breaking up the smoothness of commercial television and was it getting under the skin of the Twitterati?

It didn’t take long to see that he had been winding them up. When other mainstream journalists are called government shills or stooges by the angry Twitter Left, they might ignore it or block it out. But Gower was giving it back to them. Media companies want journalists to be engaged on Twitter and other social platforms but Gower was taking engagement to a whole new level.

I admired it. It was lively stuff but there was an unreality about it all too, as though Gower was just amusing himself while getting on with his real work. Maybe this is what annoyed his Twitter critics so much. Perhaps they sensed that he wasn’t taking it as seriously as they were.

They would criticise his reports. He would reply “Yawn”.

Gower has had huge abuse on Twitter. It used to really impact him. He tried ignoring it but then worked out that you fight fire with fire, and he often will troll the trolls.

Twitter became a hive of “intolerant argument and abuse”, said former political journalist Bill Ralston in a Radio New Zealand discussion after the election. Like Gower, Ralston started some of those arguments as well as being on the receiving end of some of the abuse. But Ralston also thought that the mainstream media looked at Twitter, saw a lot of Left-wing activity and misread the wider electoral mood. In reality, the centrist New Zealand that isn’t on Twitter and doesn’t follow a handful of political bloggers did what it always did.

There is a kind of angry impotence about the Left on Twitter. You saw it when social media noise misled Labour supporters in the UK just as it misled them here. After Labour’s Ed Miliband lost, Helen Lewis in the New Statesmantalked about the Left-wing echo chamber that is social media, which lures the Left into “cosy delusion and dangerous insularity”. You surround yourself with people who think the same.

Many only follow people with views they agree with. Or sometimes they will follow others just so they can abuse them and tell them they’re wrong.

It is much worse on Twitter than Facebook. I’ve blocked probably two people on Facebook but off hand probably 200 to 300 on Twitter for abuse.

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Track your bags

September 10th, 2015 at 3:00 pm by David Farrar

The Herald reports:

Online travel booking and management company Serko has launched a new bag tracking system aimed at helping travellers to more easily track the location of their luggage.

The system uses a small bluetooth beacon tracker which when synced with the user’s mobile can show where their bag is and when it is on the luggage carousel at airports. Serko chief executive Darrin Grafton said the system was designed to simplify the travel process for its customers.

“With Bag Tracker, Serko Mobile users no longer have to wonder whether their bags have made it on to the plane, or fight queues at the luggage carousel as their Serko Mobile app will now tell them exactly how far away their bags are,” Grafton said.

Sounds great. However if using bluetooth, what is the range? Will be good to know your bags are near the carousel, but will it tell you if they were left behind in another country?

No tag for this post.

New Apple products not that exciting

September 10th, 2015 at 10:00 am by David Farrar

Stuff reports on the four new Apple products.

  • iPhone 6s
  • iPad Pro
  • Apple TV update
  • Apple Watch new apps

Based on that story, no need to rush out and get them. The iPhone 6 was a pretty big change from the iPhone 5s, and I got one. But the 6s seems to mainly be about extra features when you press instead of tap.

The feature I want is a battery that will last 24 hours of extensive use!


Will Dotcom get an 11th delay?

September 9th, 2015 at 9:00 am by David Farrar

Stuff reports:

A Court of Appeal judge says the court has been given an “utterly impossible task” in the latest of the many Dotcom cases.

“We are not sure what we are going to do but we are going to do something,” Justice John Wild said, reserving the court’s decision at the end of Tuesday’s hearing.

The hearing to decide whether Kim Dotcom and three of his business associates are eligible to be extradited to the United States is scheduled to start in the District Court on September 21. It is the tenth time the extradition proceedings have been scheduled to be heard.

Grant Illingworth, QC, lawyer for two of Dotcom’s associates, told the Court of Appeal in Wellington on Tuesday the extradition fixture should again be postponed, until it could take place fairly. He said they were wanting “just a few months”.

Dotcom’s lawyer, Ron Mansfield, said all they wanted was time and fair resources to prepare for the hearing.


Yeah sure, just a few more months. And I guarantee you in three more months they’ll find another reason to seek a another delay.

They keep claiming they have not had enough time to prepare. Well think if all the time they spent on seeking delays in the case, they had spent on actually preparing for it!


Hoaxes can do harm

September 3rd, 2015 at 1:02 pm by David Farrar

Stuff reports:

The video marketer behind the hoax of the “pregnant” French tourist looking for her baby’s father says he doesn’t regret pretending she was distressed and suicidal.

A video of “Natalie Amyot”, whose real name is Alizee Michel, gained publicity around the world as she pleaded for help to find the Sunshine Coast man described as 180cm tall with blue eyes, blond hair and a tan.

Local social media marketer Andy Sellar was revealed as the mastermind behind the hoax on Wednesday, but not before the video had 870,000 YouTube views.

On Tuesday night, a Facebook page for Natalie Amyot included posts where she claimed to be crying and distressed. In one post she said she was suicidal.

It led to a torrent of responses from Facebook users, with a mixture of concern and abuse being dished out before the page was taken down.

Sellars confirmed it was him, and not Michel, who was controlling the account.

There are very clever hoaxes, and there are ones which are not. This is the latter.

Putting aside the wisdom of the hoax in the first place, this one was pretty appalling because Sellars lied constantly. As people queried the story on Facebook, he lashed out at them for not being sympathetic.

Most human beings are good natured and do respond well to people in distress. But when idiots like Sellars play on that empathy, for a hoax, then it does do harm. When someone really is in trouble, others will be more sceptical in future.

A fake suicidal pregnant girl is not a suitable hoax. He should be ashamed of himself, and his client should sack him.


More on rural broadband

September 3rd, 2015 at 11:00 am by David Farrar

I blogged on Monday an e-mail from a friend frustrated with her experience trying to get decent broadband in Tamahere.

On the issue of speeds available, a staffer at Spark has said:

If you look at her article, she states on a number of occasions she “should be getting at least 5Mbps”, including referring to the Chorus website.

however, our understanding is that her property is unfortunately in a ‘dead spot’ on the Chorus broadband network – it is right at the end of a road, which makes it a long distance from the exchange, and according to the Chorus maps there is no guarantee of ANY broadband coverage, let alone at 5+ Mbps.  She also refers to broadband infrastructure improvements with the RBI scheme … but again she is unfortunately just OUTSIDE the scope of these improvements.   


We are doing some more internal checking on this customer’s situation, but from the information we have to date it appears that she is one of those unfortunate customers who is outside the current UFB and RBI schemes, and is located at the very outer limits of the old copper broadband network.  As you know, none of these (UFB, RBI, and Chorus footprint) are within Spark’s control and we (as with any other service provider) can only provide services based on the infrastructure available.   There are a lot of consumers out there in this situation, which is one of the reasons why the Government is pushing ahead with UFB 2.0 and RBI 2.0.

Interestingly Chorus has said they think she should be within the RBI scheme, but that the build there may not be completed by Vodafone until mid 2016.  This has I think been one of the frustrations – the difficulty in finding out what the situation is.

Also Jason Paris, Spark Home, Mobile and Business CEO commented on the original thread:

Thanks for sharing this David. It is a well written story, but I definitely didn’t find it amusing as it is not the experience we want any of our customers to have. I have asked my team to look further into what happened and I will make sure we sort things out for this customer – I would like to apologise for what has obviously been a very frustrating week.

While I don’t know all the details of what happened in this case, I acknowledge the hold times in our call centre queues at the moment are not acceptable, and there are cases where we are not calling customers back in the timeframes they (rightfully) expect. The reason for this is a huge increase in the number and complexity of calls to our customer service teams over the past month – driven by huge demand for and subsequent complexity in delivery of Fibre. The Fibre install process is an industry problem that needs to be addressed with urgency as it not only overloads our fibre team but customers flow across all channels looking for answers – overloading these too. To give you an idea, in a normal month our agents work a total of 11,000 hours per week. In the month of August they did 15,000 hours per week.

These aren’t excuses – just some rationale as to why customer service is my number one priority. We have employed another 90 agents recently, and are recruiting for 100 more. We are putting the microscope on our processes, so when a customer calls us we can solve the problem in that first call wherever possible – so they don’t have to worry about a call-back. We’re also making sure it’s easy for customers to do things online to save them having to call us. It will take us time to sort everything – but the customer service team are doing an incredible job under huge load and we are acting as fast as we can to help give them even more support.

When it comes to broadband speeds, if you are on the copper network one of the most important things influencing your speed is how far your house is from the exchange – it is possible this is the problem for your friend. As Spark does not own the fixed line network, this is unfortunately not something we control, but we can look into and explain the problem to our customers – and this is where we definitely should have done better in the story above.

I understand from Chorus the house is around 5 kms from the nearest exchange, which does mean ADSL speeds will be crap. This is one of the real limitations of copper broadband – the speeds drop massively as you get distance from an exchange or cabinet. That is why the Government has subsidised fibre rollout to 80% of NZ. For those outside the 80%, the rural broadband initiative should help get semi decent speeds, but it is not fully rolled out yet.

A smaller broadband provider has also been in touch, so we’ll see if the situation improves.

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The Ashley Madison bots

September 2nd, 2015 at 1:06 pm by David Farrar

Gizmodo has looked even closer at the data from Ashley Madison, and it turns out that not only were they very few women, many of them were bots.

In a summary they have found:

  • 70,000 female bots would take over accounts created by staff, and “chat” to men
  • The bots sent 20,269,675 messages to men and 1,492 to women
  • There were 70,529 female bots and 43 male ones
  • Around two thirds of male users were messaged by a bot and one third chatted up by one
  • At first the bots tried chatting up gay men and had to be programmed to ignore them!
  • There were special bots who would chat to those who paid $250 for a “guaranteed affair”. Once they paid, they were passed to an “affiliate”, probably an escort.
  • Engineers actually looked at a system where women would get paid a commission for getting men to buy credits to talk to them
  • The bots could speak 31 different languages

So really the website was a giant fraud. While the data hack was despicable in that it revealed individual’s data, it has exposed that the website was basically a scam. Not media gave the company masses amount of free publicity, based on the company’s own claims. Perhaps there is a lesson that media should never just promote a company that claims they are successful, without verifying it.

It will be interesting to see if the executives are prosecuted for fraud. There would seem to be a pretty good case for it.


A frustrated broadband user e-mails

August 31st, 2015 at 3:00 pm by David Farrar

Got sent by a friend a copy of her e-mail to Amy Adams on her struggle to get rural broadband in Tamahere. It’s rather amusing, and with her permission I’m sharing it here:

Hi Amy

Just wanted to share with you my crusade for the holy grail (holy grail being first world internet speeds):

I live out on xxx in Tamahere, Waikato this has been a well established rural area with a lot more lifestyle blocks being built out here. We are only 7minutes out of the main city area. 

We are hooked up to Sparks Rural Broadband Business unlimited plan. It’s the only broadband that is affordable and that we can get out here. 

  1. A Naïve girl trying to make a difference

My first correspondence starts with trusting the automated voice with putting me in queue for 1hr+ for a ring back. After a solid few hours I get a call. I was currently out running errands. I explained my plight to the “fault and technical issues team” where I got told that it was outside their knowledge to run me through all the troubleshooting steps and that I would have to be put through to the technical team. I informed her that I would not be home for another hr and she said a techy from the technical team will give me a ring around midday. A whole day passed by with no call from Spark. 

  1. Lets fight internet with internet, my experience with live chat

Round two begins a few days following when I was like bugger being put in a queue and leaving a call back to the merchants of chance and fate. I decided to hop on live chat hoping my internet speeds would support such a new age mode of online communication. But to my surprise the internet managed to give me that much. However the Spark live chat gave me nothing much in the way of advice:

00:00:03 Spark : Question:Really slow internet, lucky to get 0.5Mb when we should be getting 5Mb

00:01:10 Chris : ok

00:01:15 Chris : HEy xxx

00:01:23 xxx : Hi, just wanted to be talked through troubleshooting etc in the event you guys need to send a techy out. Our internet is slow and very patchy. 

00:01:32 Chris : can you please confirm the number it’s on?

00:01:50 xxx : yyyyyyyy

00:03:23 Chris : Ok hold the chat and I’ll have someone from the residential team look at this!

00:05:31 xxx : Hi Nicole

00:05:58 Nicole : Hey There xxx. I can see you are having trouble with your internet.What is happening for you?

00:07:58 xxx : Well I moved in here beginning of July, and I’ve known this family for yrs and I know it’s always been rough getting decent internet out here but I recently discovered that given the new work on infrastructure out here we should be gauranteed atleast 5Mb speed. We’re lucky if we get 1Mb and that’s just to the one computer that’s ethernetted, wirelessly connected gets about 0.2Mb

00:10:52 Nicole : Thats not good xxx. This sounds like it is a bit more technical that we originally thought. I can organise for a Specialist to give you a call if you like. 

00:11:19 xxx : Yea I was told some one would call  me at midday…and here I am on here :(

00:11:30 xxx: would be nice if I got a call this time please :)

00:12:38 Nicole : Sure I will organise for someone to call you. They have a 32 min wait at the moment so it shouldn’t take to long. Whats the best number to call you on?

00:13:01 xxx : yyyyyyyy

00:14:45 Nicole : Great thats all booked in. Someone will call you shortly. Is there anything else I can help with?

00:16:41 xxx : no that’s it thank you :) 

00:16:49 Nicole : Great have a good day :)


  1. Troubleshooting with the troublemakers

After an hr I receive a call from the techy to run me through all the troubleshooting. They also ran speed tests on the line to show that it’s showing speeds between 3.3-5Mbps. I reset the modem, try the modem in every known jack point in the house to run speed tests on all of them. Low and behold nothing was wrong on our end. The last and very inconvenient part was to test another modem on our internet or use our modem on a different internet connect to test to see if it was our modem crapping up. Otherwise so sad too bad no techy for you. 


  1. Phoneline outage, the cherry on top of the shitty Spark cake. 

In the meantime our phone lines go down and we get told there’s been an outage in our area since the beginning of August. When we get a techy out to fix our phone lines, Brian the account holder and who I live with also relays issues with our internet, the techy checks our modem and runs a speed test. Essentially confirming what we all thought, it most probably isn’t a fault in the line but just the sad reality of being at the end of the exchange and that pretty much every house on this end would be getting these same shitty speeds. He also told us there is actually a Fibre box installed at the end of our road and that it may be worth investigating into when that would get installed. Even suggest we write a letter to spark….umm lol?


  1. Out of the Broadband pan into the Fibre.

Now we come to the events of today (24th August). I checked on the Chorus website and saw that Fibre was installed but not due to be connected until June 2017. 


So I thought I’d give the RBI angle one more go (currently still on the phone and have been writing this email in between being put on hold. Also had to sort out all the penalties and extra charges they put on my mobile phone account despite them never sending me any bills or warnings or jackshit, I got those penalties waived so I guess they managed to fix at least a couple of their muck ups today, have been on the phone now for 2hrs and counting) So I’ve relayed this message to about 3 different people today: 

“I have been through the ringer and essentially this is the situation. We are part of the RBI. I have confirmation that we should be getting between 3.3-5Mbps and it also shows 5+Mbps on the Chorus RBI map on their website. For the past 2 months I have lived here we have never clocked a speed close to 1Mbps and I want to understand why that is and how you can sink in that much $$ into infrastructure and us not see 1Mbps of a result”


  1. Finally I actually get put through to a “specialised RBI team” what ever that means, so is this salvation? Or just another mirage in the rural broadband desert?

I gave her the same speech, now being able to recite it and multitask checking whats on the news. Crazy about police cocking up the Burdett case!? She says she has to run her own speedtest as she cannot pull up the history of my phone conversation with techy at point 3. As I was put on hold for what I hoped to be the last time in the 2hrs I’ve been on the phone, she comes back to inform me that due to a fault that was just registered on our line scheduled to be fixed today she cannot do a speedtest. After 2hr 10mins on the phone I am waiting for a ring back in order to run said testing to be able to file an “investigation” to get a tech guy out (at this point my brain was fighting as to whether or not I should throw my phone across the room) and I should HOPE to get a call back later today confirming.

I did get a call back pretty quick so pretty stoked about that small victory. They’re going to send a techy out to check the exchange in 24hrs. Let’s see what happens, my bet is that there will be nothing wrong with the exchange and the speed is attributed to congestion and distance. 

  1. What have I learnt?

New Zealand is a 3rd world country where farmers are too stupid to realise they’re getting ripped off, or if they do realise they’re too busy trying to sustain a dying dairy farming industry to be on the phone for hrs at a time, multiple days a week. 

Spark customer service runs a competition to see how many teams you can bounce one issue around on.

Treat them like I treat my one night stands, never EVER expect a call back. Expectations only leads to heartbreak and a possible brain aneurism.

I can last approx. 1hr-1hr20 on the phone before I start swearing at them. 

Please 2degrees come back to my life. 

Sorry if this is harsh and some of it expecting too much of Spark. But after a week of getting no where and talking to about nearly every broadband related team with Spark I have a sore back from being bent over and fucked by bureaucracy. 

A very disgruntled and dismayed New Zealand citizen



No online voting for Auckland

August 30th, 2015 at 12:00 pm by David Farrar

The Herald reports:

Aucklanders won’t be able to choose their next council at the click of a mouse.

Local Government Associate Minister Louise Upston confirmed that the country’s biggest city wouldn’t feature in a trial of online voting for next year’s local body elections.

Officials from the Super City are some of the biggest supporters of a digital voting revolution, but Auckland Council’s catchment has been deemed too big.

“A trial that includes all of Auckland and its approximately 1 million electors is simply too large to adequately mitigate these risks,” she said.

I understand the nervousness about having such a big Council s part of the trial, but by excluding Auckland you also run the risk that the trial is uneconomic.

If the Government was willing to contribute towards the costs of a trial, then I think it would be fine to say Auckland is too big to take part. But as the Government has declined to contribute costs, then excluding the largest Council in NZ runs the risk that the trial will not occur.

Stung by a dismal 36 per cent voter turnout in the 2013 elections, Auckland Council has lobbied hard to introduce internet voting.

But its campaign has failed. Applications are now only being sought from smaller councils to provide a range of voting systems.

So far, Porirua, Rotorua, Palmerston North, Matamata-Piako, Selwyn, Marlborough and Whanganui councils have confirmed that they want to be part of the trial.

So four cities and three districts. I’m not sure if they will be able to make it economic. I hope they can, because if there is a sucessful trial, I expect 90% of Councils would then offer an online voting option in future.

Auckland Council bosses are not happy about being sidelined as they consider the council is well placed to take part.

“We were disappointed the Government decided to exclude the council from the online voting trial,” manager democracy services, Marguerite Delbet, said.

The council had been actively working to introduce online voting and this year asked the Government to allow it.

Auckland’s size is a risk, but also a benefit. They have a more well resourced voting unit than most Councils, and I think would have addedvalue to teh trial.

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